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What steps do you take to ensure you build strong relationships with key clients? |
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Answer» The way how the client-facing PEOPLE communicate with the clients makes the first impression, so, I think the focus on exceptional COMMUNICATION should be the first step. Then maintain a positive attitude towards the client and their work is important. Also, being OPEN about each other’s opinions is a step in building a STRONG relationship with key clients. Knowledge sharing and learning their requirements are the next steps. Then EXCEEDING expectations can make a positive impact on the client. |
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