1.

What Tasks Are Performed By Help Desk?

Answer»

Some of the specific tasks a Help DESK performs INCLUDE:

1. Computer or SOFTWARE consultations
2. Change and Configuration Management
3. Problem escalation procedures
4. Problem resolution
5. Single point of contact (SPOC) for IT interruptions
6. Service Level Agreements
7. Tracking capabilities of all incoming problems

Some of the specific tasks a Help Desk performs include:

1. Computer or Software consultations
2. Change and Configuration Management
3. Problem escalation procedures
4. Problem resolution
5. Single point of contact (SPOC) for IT interruptions
6. Service Level Agreements
7. Tracking capabilities of all incoming problems


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