1.

What’s Should An Sla Contain?

Answer»

1. SERVICE times
2. Required TYPES and levels of support
3. Service level requirements/ targets
4. Mandated technical STANDARDS and specification of the technical service interface
5. Responsibilities
6. COSTS and pricing
7. CHANGE history
8. List of annexes

1. Service times
2. Required types and levels of support
3. Service level requirements/ targets
4. Mandated technical standards and specification of the technical service interface
5. Responsibilities
6. Costs and pricing
7. Change history
8. List of annexes


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