InterviewSolution
Saved Bookmarks
InterviewSolution
| 1. |
You Are A Desktop Support Technician At Eqs. One Of The Customers Has Just Installed A Brand New Printer For Himself. This Customer Calls You After Some Time And Says That Every Time He Tries To Print Something, All He Gets Is Some Garbled Text. However, The Printer Prints The Test Page Fine. What Do You Think Is The Problem Here? |
|
Answer» The customer has installed an INCORRECT Device DRIVER for the Printer. I would uninstall the driver, from the WIndows Device MANAGER and install the CORRECT Device Driver for the Printer from the Disk that came with the Printer. (If the Disk is not available, I can still download the correct device driver from the manufacturer’s website) The customer has installed an Incorrect Device Driver for the Printer. I would uninstall the driver, from the WIndows Device Manager and install the correct Device Driver for the Printer from the Disk that came with the Printer. (If the Disk is not available, I can still download the correct device driver from the manufacturer’s website) |
|