InterviewSolution
Saved Bookmarks
InterviewSolution
This section includes InterviewSolutions, each offering curated multiple-choice questions to sharpen your knowledge and support exam preparation. Choose a topic below to get started.
| 1. |
Describe the meaning and function of e-commerce. |
|
Answer» E-commerce refers to the buying and selling of goods and services over the internet. It makes use of electronic funds transfer, e-mail etc. Function of e-commerce: 1) Search Engine Optimization (SEO): 1.Generate unique relevant content. Google loves unique content that is related to what your site is all about. 2.Ensure you are using good keywords that you want to focus on. 2) Selecting New Products: 1.Sell what the customer wants to buy, not what you want to sell! 2.Find out what customers want. What is your value proposition on products you sell? Capitalize on your niche! 3) Merchandising New Productions: 1. It is very important to have high quality images of the products. 2.Hero photos: if you have a big seller, feature it on a category page with a hero image of the product. 4) Customer Service: 1.Be proactive, and engage customers on the site constantly. If a customer stays on a page for some time, chances are they need help. 2.Deliver orders on time. |
|
| 2. |
State any three difference between e-business and traditional business. |
||||||||||||
Answer» Difference between Traditional and e-Business
|
|||||||||||||
| 3. |
Give a comparative study between e-business and traditional business. |
||||||||||||||||||||||||
Answer»
|
|||||||||||||||||||||||||
| 4. |
Mention any two strongest trends that are shaping the business. |
|
Answer» (i) Outsourcing (ii) e-Business. |
|
| 5. |
What is meant by mode of business ? |
| Answer» Mode of business means manner of conducting business. | |
| 6. |
KPO is specialised in which type of Business activities .A. Highly specialisedB. RoutineC. Software development onlyD. None of these |
|
Answer» Correct Answer - A a.Highly specialised |
|
| 7. |
XYZ Ltd. is specialised in consultancy service. The company makes software for a reputed bank of USA. It is engineers, CAs,etc., who are very competent in providing such services. Identify the type of business services provided by XYZ Ltd. |
| Answer» Knowledge Process Outsourcing (KPO) | |
| 8. |
This is not a benefit of e-BusinessA. ConvenienceB. Low personal touchC. Global reachD. Customer satisfaction |
|
Answer» Correct Answer - B Because low personal touch is a limitation of e - Business. |
|
| 9. |
Why do firms choose to outsourcing? |
| Answer» By outsourcing routine, non-core activities, a company gets benefit from the experience, expertise and efficiency of the outsourcing firms and it can focus on key matters. | |
| 10. |
Outsourcing comprises four segments. True/False? Give reason. |
| Answer» True : Outsourcing comprises four key segments-contract manufacturing, contract research, contract sales and informatics. | |
| 11. |
What is meant by encryption ? |
| Answer» Encryption means converting the message into a code so that unauthorized person may not understand it. | |
| 12. |
What is the popular name for debit card or credit card ? |
| Answer» Correct Answer - Plastic money | |
| 13. |
Which of the following branch of police is specialised in dealing with crimes related to e-business ?A. Crime branchB. Civil branchC. JuvenileD. Cyber crime branch |
|
Answer» Correct Answer - D d.Cyber crime branch |
|
| 14. |
Unique enterprise is dealing in auto spare parts. With the expansion in business the enterprise found that the decisions are delayed and level of coordination is coming down. The CEO called for a meeting of all the managers . Ravi a newly appointed manager suggested that company should have its own internet so that all the employees can interact and pass important information to each other through internet. Even short meeting of different deparments can be conducted through Video conferencing to take fast action. The CEO liked the idea and installed an internet for connecting all the employees in line. (a) Which branch of e-business is suggested by Mr.Ravi ? (b) What are the benefits provided by e-business ? |
|
Answer» (a) Intra B |
|
| 15. |
e-Business only includes buying and selling products and services over the internet. True/False? Give reason. |
| Answer» False: e-Business includes not only buying and selling products and services over the internet (i.e., e-commerce) but also other electronically conducted business functions such as production, inventory management, product development, accounting and finance and HRM. | |
| 16. |
By what name digitisation of business is known? |
| Answer» Correct Answer - e-Business. | |
| 17. |
Evaluate the need for outsourcing . |
|
Answer» Global competitive pressures for higher quality products at lower costs. ever demanding customers and emerging technologies are responsible for the continuing emergence of outsourcing as a mode of business. Need for outsourcing is outlined in the following points: `1.`Focused Attention Business firms are realising that focusing their limited resources on a few areas where they have core competence, and contracting out the rest of the activities to their outsourcing partners can lead to better efficiency and effectiveness. `2.`Quest for Excellence Outsourcing enables the firms to pursue excellence by virtue of limited focus and also by extending their capabilities through contracting out the remaining activities to those who excel in performing them. `3.`Cost Reduction It has become necessary for firms operating In global markets to maintain quality of products while keeping prices low. Thus, the only way to survival and profitability is cost reduction. The outsourCing partners deliver the same service to a number of organisations and hence benefit from economies of large scale leading to lower cost. `4.`Growth through Alliance Investment requirements are reduced when some activities are outsourced.Outsourcing also facilitates inter organisational knowledge sharing and collaborative learning. `5.`Stimulates Economic Development Outsourcing stimulates entrepreneurship. employment and exports in the host countries e g . IT sector in India has become undisputed leader as far as global outsourcing in software development and IT·enabled services are concerned having 60 per cent of the global outsourcing share in the informatics sector |
|
| 18. |
C2C commerce is best suited for dealing in goods for which there is no established market. True/False? Give reason. |
| Answer» True: For example, C2C commerce, can be used to sell used books over the internet. | |
| 19. |
How can security of e-commerce transactions be ensured ? Explain. |
|
Answer» Security is an essential part of any transaction that takes place over the internet. Customers will lose his/her faith in e-business if its security is compromised. Following are the essential requirements for safe e-payments/transactions − 1.Confidentiality − Information should not be accessible to an unauthorized person. It should not be intercepted during the transmission. 2.Integrity − Information should not be altered during its transmission over the network. 3.Availability − Information should be available wherever and whenever required within a time limit specified. 4.Authenticity − There should be a mechanism to authenticate a user before giving him/her an access to the required information. 5.Non-Repudiability − It is the protection against the denial of order or denial of payment. Once a sender sends a message, the sender should not be able to deny sending the message. Similarly, the recipient of message should not be able to deny the receipt. 6.Encryption − Information should be encrypted and decrypted only by an authorized user. |
|
| 20. |
What do you mean by online transactions? |
| Answer» Online transaction is a payment method in which the transfer of fund or money happens online over electronic fund transfer. Online transaction process (OLTP) is secure and password protected. Three steps involved in the online transaction are Registration, Placing an order, and, Payment. | |
| 21. |
Mansi placed an online order for the purchase of artificial jewellery from Amazon . The order was placed with the code of item. Richa received the parcel of the product within 3 days. Only after opening the parcel she realised that it was not the same. She lodged complaint against the seller but could not receive any response. Identify the risk involved in this case and explain it. |
| Answer» Transactional Risk. | |
| 22. |
Name any two risks involved in a e-commerce. |
|
Answer» (i) VIRUS (ii) Hacking |
|
| 23. |
Match the columns: `{:((i), " Withdrawal of money from ATM.", (a), " B2B commerce"), ((ii), " Employees send their daily report through e-mail", (b), " C2C commerce"),((iii), " Sale of used books through eBay.com", (c), " Intra-B commerce"), ((iv), " Purchase of security lock system by Hyundai from Autocops", (d), " B2C commerce"):}` |
| Answer» Correct Answer - (i)-d, (ii)-c, (iii)-b, (iv)-a. | |
| 24. |
Which two parties interact in B2C transactions ? |
| Answer» Business and customers interact with each other in B2C transactions . | |
| 25. |
Elaborate the steps involved in online trading. |
|
Answer» The following steps are involved in on-line trading: (i) Registration:Before online shopping one has to register with the online vendor by filling up a registration form. In this form one has to give a password to protect the account otherwise anyone can log in your account. (ii) Placing an Order: In online transactions the order can be placed by picking and dropping the items in the shopping cart. Shopping cart is an online record of what you have picked up while browsing. After being sure of what you want to buy then check out from shopping cart and choose your payment option. (iii) Payment through Mechanism :In an online purchase payment is made through (a) Cash on delivery (b) Through cheque (c) Net banking transfer (d) Credit or debit card (e) Digital cash |
|
| 26. |
Discuss the salient aspects of B2C commerce. |
|
Answer» B2C (Business-to-Customers) transactions have business firms at one end and its customers on the other end. The salient aspects of B2C Commerce are as follows: 1.Online Selling B2C commerce involves selling the products online to customers who register for online shopping However. it must be appreciated that ‘selling is the outcome of the marketing process. 2.Online Marketing B2C commerce includes a wide gamut of marketing activities such as promotion and sometimes even delivery of products (e.g music or e-books) that are carried out online at a much lower cost but high speed. 3.Adaptation to Customer Requirements B2C commerce has made it possible for firms to manufacture the product with customised features to suit the requirements of the customers and also to provide the convenience of delivery and payment to the customers. 4.Customer Feedback B2C variant of e-cornmerce enables a business to be in continuous touch with its customers through online surveys about demand trends and customer satisfaction. 5.C2B Interactions B2C is not a one-way traffic, i.e., from business-to-customers. It also covers C2B interactions which provide the consumers with the freedom of shopping-at-will. Customers can also make use of call centers set up by companies to make toll free calls to make queries and lodge complaints round the clock at no extra cost. |
|
| 27. |
Why are e-business and outsourcing referred to as the emerging modes of business ? Discuss the factors responsible for the growing importance of three trends. |
|
Answer» During the last decade or so the way of doing business has undergone fundamental changes. The manner of conducting business is referred to as the ‘mode of business’. e-business and outsourcing are referred to as ’emerging modes of business’ as these have brought about new changes in the way or manner in which business is conducted and it is believed that these trends are likely to continue. e-business may be defined as the conduct of industry, trade and commerce using the computer networks. e- business covers a firm’s interactions with its customers and suppliers over the internet and also other electronically conducted business functions such as production, inventory management, product development, accounting and finance and human resource management. Outsourcing represents a new mode of business as it is a departure from the traditional thinking of self sufficiency in business. It refers to a long-term contracting out of business activities to captive or third party specialists with a view to benefitting from their experience, expertise, efficiency and, even investment. Generally the non-core business activities are outsourced but of late even some of the core activities have started being outsourced. Outsourcing comprises four key segments: contract manufacturing, contract research, contract sales and informatic. The various factors responsible for the growing importance of these trends are: 1.Business managers and thinkers keep evolving newer and better ways of doing things in an effort to improve the business processes. 2.Business firms have to strengthen their capabilities of creating utilities and delivering value to successfully meet the competitive pressures. 3.Consumers have become far more demanding than ever in terms of higher quality, lower prices, speedier deliveries and better customer care. 4.Business as an activity has to keep evolving by adopting new trends in order to benefit from emerging technologies. |
|
| 28. |
A Call Centre handlesA. Only in-bound voice based businessB. Only out - bound voice based businessC. Both voice based and non-voice based businessD. Both customer facing and back-end business. |
|
Answer» Correct Answer - D d.Both customer facing and back-end business. |
|
| 29. |
Give the full form of BPO. |
| Answer» BPO : Business Process Outsourcing | |
| 30. |
It is not an application of e-commerceA. Online biddingB. Online procurementC. Online tradingD. Contract R & D |
|
Answer» Correct Answer - D Because “Research and Development Agreement is a systematic activity combining both basic and applied research, and aimed at discovering solutions to problems or creating new goods and knowledge.” |
|
| 31. |
OLX is an example of which of the following category of e-businessA. B2BB. B2CC. C2CD. Intra B |
|
Answer» Correct Answer - C c.C2C |
|
| 32. |
Mrs. Susma had to travel a lot and usuallly come late night from her workplace. She is always worried to carry huge amount of cash in her purse as she purchase all her household things on the way. (a) Suggest how she can avoid carrying cash, but still buy the things on the way. (b) Suggest other utilities of smart card. |
| Answer» (a) Use of Smart Card , i.e., ATM. | |