100525 + Interview Questions in GENERAL QA IN GENERAL AWARENESS

1.	I went for a ten-mile run last Saturday. It nearly killed me! I _____ move on Sunday. A) can B) could C) managed to D) couldn’t
Answer» Correct option is D) couldn’t

Discussion

2.	Give one example of fixed cost.
Answer» Rent, Interest, Depreciation, Insurance

Discussion

3.	______allows setting of multiple exchange prices for the same product.
Answer» Exchange feature allows setting of multiple exchange prices for the same product

Discussion

4.	What will be the result if the food cost is more than the total sales?
Answer» It will be a direct loss for the hotel.

Discussion

5.	It’s the responsibility of ____ to see that every cash counter is managed properly.
Answer» It’s the responsibility of Cash counter in-charge to see that every cash counter is managed properly.

Discussion

6.	Explain any five areas of a Pantry.
Answer» Five Areas of a Pantry: 1. Still Room: The main function of the still room is provision of food and beverages required during service which are not catered by the kitchen, larder or bakery. It also provides light food items at the time when the main kitchen is closed. It also provides early morning breakfast requests. 2. Silver Room/ Plate Room: Silver room holds the complete stock of silverware required for service plus emergency stock required for the operations. Proper stacking, storage and maintenance of these areas help the restaurant operations not running out of equipments during the peak hour operations. Cleaning and polishing of silver articles to maintain high standards of hygiene is another function of the silver room staff. 3. Dishwashing: This section takes care of washing and sanitizing dirty plates, glasses and cutlery and is often divided into the landing of dirties area, loading area, dish wash and glass wash area. Dish washing methods may include the manual tank system or the dish washing machine. Glassware too are washed either manually or in a glass washer depending on size and nature of operations. 4.Wiping and mise-en-place area: This is an area which is located close to the dish wash area for wiping the cleaned articles. Cupboards, shelves, drawers and racks are made available in this area to stack the wiped articles in a proper manner so that breakages can be reduced. 5. Spare Linen Store: Usually most organizations have a spare linen store/cupboard in the pantry. It is always kept locked and opened only in case of emergency. The responsibility of this stock is that of the head waiter.

6.

Explain any five areas of a Pantry.

Answer»

Five Areas of a Pantry:

1. Still Room: The main function of the still room is provision of food and beverages required during service which are not catered by the kitchen, larder or bakery. It also provides light food items at the time when the main kitchen is closed. It also provides early morning breakfast requests.

2. Silver Room/ Plate Room: Silver room holds the complete stock of silverware required for service plus emergency stock required for the operations. Proper stacking, storage and maintenance of these areas help the restaurant operations not running out of equipments during the peak hour operations. Cleaning and polishing of silver articles to maintain high standards of hygiene is another function of the silver room staff.

3. Dishwashing: This section takes care of washing and sanitizing dirty plates, glasses and cutlery and is often divided into the landing of dirties area, loading area, dish wash and glass wash area. Dish washing methods may include the manual tank system or the dish washing machine. Glassware too are washed either manually or in a glass washer depending on size and nature of operations.

4.Wiping and mise-en-place area: This is an area which is located close to the dish wash area for wiping the cleaned articles. Cupboards, shelves, drawers and racks are made available in this area to stack the wiped articles in a proper manner so that breakages can be reduced.

5. Spare Linen Store: Usually most organizations have a spare linen store/cupboard in the pantry. It is always kept locked and opened only in case of emergency. The responsibility of this stock is that of the head waiter.

Discussion

7.	Name the entrepreneurial value that guides the entrepreneur through the business planning process, clarifying the opportunity and setting goals for the organization. It allows the entrepreneur to see past his or her current position and beyond limited resources to more fully appreciate the potential of the venture.
Answer» Correct answer is Vision.

Discussion

8.	Define Food cost.
Answer» Food cost is defined as the cost of raw material used to prepare a dish.

Discussion

9.	Fill in the blank:i) It’s the responsibility of ________ to see that every cash counter is managed properly.ii) ________ is the most important factor for the customer satisfaction and from regulatory obligation point of view.
Answer» i) Cash counter in-charge or the Head Cashier. ii) Billing Accuracy

9.

Fill in the blank:i) It’s the responsibility of to see that every cash counter is managed properly.ii) is the most important factor for the customer satisfaction and from regulatory obligation point of view.

Answer»

i) Cash counter in-charge or the Head Cashier.

ii) Billing Accuracy

Discussion

10.	List the three conditions needed for a fire. What are the common fire extinguishers?
Answer» Conditions needed for fire: A combustible material A specific temeprature Some fuel( mostly oxygen) to aid the burning. The presence of the above three elements together is called the “Fire triangle”. Each of these three elements have to be present to start a fire, and for the fire to continue. Common Fire Extinguishers: 1. Water Based: These are most effective on class A fires ( solid fire) . On class B fires, these are mostly ineffective. On class C fires (electric fires), these should never be used, it would surely be fatal because water is a good conductor of electricity. 2. Foam Based Extinguisher: These are used mostly on class B fires( oil fire) .These should never be used on class C fire because the main constituent of foam being water-it can easily prove to be fatal on class C fire. 3. CO₂ Based: These are mostly used on class C fires ( electric fire). It can also be used on class A and class B fire. 4. CFC Based: These are mostly used on class A and class B fires. It can also be used on class D fires( fire that involves metal) 5. Dry Chemical Based: These are most commonly used type of extinguishers. It can be used on class A,B and C fire. Hence, it is popularly also called as ABC type extinguisher.

10.

List the three conditions needed for a fire. What are the common fire extinguishers?

Answer»

Conditions needed for fire:

A combustible material
A specific temeprature
Some fuel( mostly oxygen) to aid the burning.

The presence of the above three elements together is called the “Fire triangle”. Each of these three elements have to be present to start a fire, and for the fire to continue.

Common Fire Extinguishers:

1. Water Based: These are most effective on class A fires ( solid fire) . On class B fires, these are mostly ineffective. On class C fires (electric fires), these should never be used, it would surely be fatal because water is a good conductor of electricity.

2. Foam Based Extinguisher: These are used mostly on class B fires( oil fire) .These should never be used on class C fire because the main constituent of foam being water-it can easily prove to be fatal on class C fire.

3. CO₂ Based: These are mostly used on class C fires ( electric fire). It can also be used on class A and class B fire.

4. CFC Based: These are mostly used on class A and class B fires. It can also be used on class D fires( fire that involves metal)

5. Dry Chemical Based: These are most commonly used type of extinguishers. It can be used on class A,B and C fire. Hence, it is popularly also called as ABC type extinguisher.

Discussion

11.	Explain any five silver polishing methods.
Answer» Silver Polishing Methods: 1. Mild Acid Wash: This method follows washing silver articles with hot water and mild acid like citric acid, acetic acid or tartaric acid. This is more preventive method and less a removal method. 2. Ball Burnishing Machine: A common method for cleaning silver cutlery and small articles. The machine has a revolving drum half filled with highly polished ball-bearings. The drum has an inner lining of rubber to prevent friction and is filled with detergent and hot water. Rotating the drum polishes the silver surface. It is then rinsed, dried and stacked. 3. The Plate Powder: The plate powder mixed with ethyl alcohol is made into a paste and smeared onto silver articles. When left to dry, the alcohol evaporates and the articles are wiped and buffed with a soft cloth. Cruet sets, bread baskets, sauce boats are polished this way. 4. The Silver Dip: This method is suitable for cutlery polishing. The cutlery is dipped for a few seconds in a liquid like goddards silver dip. It does not give a good finish on a heavily stained article. Quick removal, rinsing and drying is essential to avoid corrosion of the metal. 5. The Polivit or Aluminum-Soda Solution Method: Large silver articles are submerged in hot water containing a strong solution of washing soda with an aluminum plate. The combined action of aluminum and soda removes stain quickly.

11.

Explain any five silver polishing methods.

Answer»

Silver Polishing Methods:

1. Mild Acid Wash: This method follows washing silver articles with hot water and mild acid like citric acid, acetic acid or tartaric acid. This is more preventive method and less a removal method.

2. Ball Burnishing Machine: A common method for cleaning silver cutlery and small articles. The machine has a revolving drum half filled with highly polished ball-bearings. The drum has an inner lining of rubber to prevent friction and is filled with detergent and hot water. Rotating the drum polishes the silver surface. It is then rinsed, dried and stacked.

3. The Plate Powder: The plate powder mixed with ethyl alcohol is made into a paste and smeared onto silver articles. When left to dry, the alcohol evaporates and the articles are wiped and buffed with a soft cloth. Cruet sets, bread baskets, sauce boats are polished this way.

4. The Silver Dip: This method is suitable for cutlery polishing. The cutlery is dipped for a few seconds in a liquid like goddards silver dip. It does not give a good finish on a heavily stained article. Quick removal, rinsing and drying is essential to avoid corrosion of the metal.

5. The Polivit or Aluminum-Soda Solution Method: Large silver articles are submerged in hot water containing a strong solution of washing soda with an aluminum plate. The combined action of aluminum and soda removes stain quickly.

Discussion

12.	The need for safety, convenience and economy guides the planning of a modern operation theatre complex, whatever the size, number, or the specialty. Efforts are directed to maintain vital functions, prevent infections/ promote healing with safety, comfort, and economy. How the proper planning can be aimed to set up a good Operation Theatre?
Answer» Aims of Planning (i) To promote a high degree of asepsis. (ii) Ensure maximum safety to patients and staff working in OT. (iii) Ensure maximum utilization of the OT. (iv) Ensure maximum comfort to the surgical team, considering long hours of work in difficult posture. (v) To provide complete environmental control. (vi) Flexibility of uses of operating suites

12.

The need for safety, convenience and economy guides the planning of a modern operation theatre complex, whatever the size, number, or the specialty. Efforts are directed to maintain vital functions, prevent infections/ promote healing with safety, comfort, and economy. How the proper planning can be aimed to set up a good Operation Theatre?

Answer»

Aims of Planning

(i) To promote a high degree of asepsis.

(ii) Ensure maximum safety to patients and staff working in OT.

(iii) Ensure maximum utilization of the OT.

(iv) Ensure maximum comfort to the surgical team, considering long hours of work in difficult posture.

(v) To provide complete environmental control.

(vi) Flexibility of uses of operating suites

Discussion

13.	explain the following terms and concepts: 1) communication
Answer» The term communication is derived from Latin word communis which means common, accordingly, communication means sharing by all whatever is common. when one communication with other. the term communication implies, the imparting or exchanging some information by speaking, writting or by use of some other medium like telephone, e-mail, etc. between two or more persons.

Discussion

14.	What do you understand by Eco –Tourism?
Answer» Eco-tourism is intended to provide an experience to visitors to understand the importance of conserving resources, reducing waste, enhancing the natural environment and reducing pollution. This helps improve public image as the visitors feel good about being in an environment friendly place. Green jobs in eco-tourism include eco-tour guides and eco-tourism operators.

Discussion

15.	How can you prepare your To Do list, just to manage your time in proper way and to increase your productivity?
Answer» To Do List ● We should plan our day considering master schedule and the goals for the week. ● When we have finished a study task, cross it off our timetable or list. ● Avoid too much detail - a schedule must remain flexible.

15.

How can you prepare your To Do list, just to manage your time in proper way and to increase your productivity?

Answer»

To Do List

● We should plan our day considering master schedule and the goals for the week.

● When we have finished a study task, cross it off our timetable or list.

● Avoid too much detail - a schedule must remain flexible.

Discussion

16.	What is disaster management? Explain the stages of evacuation plan during the fire.
Answer» Disaster management is planned steps taken to minimize the effects of a disaster, and to be able to proceed to business continuity stage. Disaster management involves training staff and to be prepared for the unexpected situations and to react in a patterned manner in case disasters were to happen. The evacuation plan should have the following things identified and well communicated to everybody. A command and control structure, An assembly area and a mechanism and responsibility for head count. In case of fire one should never use escalators as it is unreliable-due to failure of electrical circuit, or it could have a mechanical failure. There is a chance of smoke inhalation due to the tendency of smoke to go up and enter the escalator pits. To reduce the smoke inhalation, put a wet handkerchief to cover the nose. If one can go to an open area (uncovered terrace) the will be no risk of smoke inhalation. Always evacuate in an orderly manner. If people push and shove, stampede can occur, causing much more injury and it might take much longer to evacuate. While evacuating, do a quick survey to see, if there is somebody around who might need some assistance (old people, weak person, injured, child etc).Provide assistance to such people if possible. If an area is already clear, while evacuating, close the door behind to isolate the area and to stop the spread of fire.

16.

What is disaster management? Explain the stages of evacuation plan during the fire.

Answer»

Disaster management is planned steps taken to minimize the effects of a disaster, and to be able to proceed to business continuity stage. Disaster management involves training staff and to be prepared for the unexpected situations and to react in a patterned manner in case disasters were to happen.

The evacuation plan should have the following things identified and well communicated to everybody.

A command and control structure,
An assembly area and a mechanism and responsibility for head count.
In case of fire one should never use escalators as it is unreliable-due to failure of electrical circuit, or it could have a mechanical failure. There is a chance of smoke inhalation due to the tendency of smoke to go up and enter the escalator pits. To reduce the smoke inhalation, put a wet handkerchief to cover the nose.
If one can go to an open area (uncovered terrace) the will be no risk of smoke inhalation.
Always evacuate in an orderly manner. If people push and shove, stampede can occur, causing much more injury and it might take much longer to evacuate. While evacuating, do a quick survey to see, if there is somebody around who might need some assistance (old people, weak person, injured, child etc).Provide assistance to such people if possible.
If an area is already clear, while evacuating, close the door behind to isolate the area and to stop the spread of fire.

Discussion

17.	Fill in the blank:-The Industrial Revolution gave birth to _________ who use their technical expertise to create and offer machines, tools and methods.
Answer» Technical entrepreneurs

Discussion

18.	I have ________ pencils with me. (a, three, third)
Answer» I have three pencils with me.

Discussion

19.	What is meant by a ‘Startup’?
Answer» A startup is a company that is in the first stage of its operations. A startup is often financed by the founders until the business gets off the ground, and it gets outside finance or investments. Startups can be started with minimum investment. Most startups thrive on an idea that involve technology or offer technology-driven solutions. s. ‘Startup India’, a flagship initiative of the Government of India, is intended to build an ecosystem for the growth of startup business.

Discussion

20.	My father doesn’t drink ________ coffee, (much, many, a lot)
Answer» My father doesn’t drink Much coffee,

Discussion

21.	What can be the major consideration for disaster management plan?
Answer» One of the major considerations of a disaster management plan is to reduce the vulnerability of a population to a hazard. This leads to plans for sustainable development. Measures of sustainable development include the promotion of sustainable livelihood and their protection and recovery during disasters and emergencies. Where this goal is achieved, people have a greater capacity to deal with disasters and their recovery is more rapid and long lasting

Discussion

22.	This year we are celebrating my sister’s ________birthday, (a, two, second)
Answer» This year we are celebrating my sister’s second birthday

Discussion

23.	The word ‘entrepreneur’ is derived from which French word?
Answer» Entreprendre

Discussion

24.	Which programme, comprising of 8 missions, was launched by Government of India in 2008 to mitigate and adapt to the adverse impact of climate change?
Answer» National Action Plan on Climate Change (NAPCC)

Discussion

25.	Dhwani and Mani are friends working in a company. Dhwani is a sales person and Mani is a worker engaged in production process. In a conversation, Mani shared that his job is very monotonous and he is almost always working under direct supervision of his boss. Mani expresses that according to him, Dhwani’s job is very exciting and has no challenges or difficulties. Assuming yourself to be Dhwani, discuss what challenges or difficulties are faced by sales persons.
Answer» Challenges or difficulties faced by sales persons: 1. Competition with low-priced competitors 2. To find out more qualified leads 3. Need to win more business proposals 4. Handling longer decision-taking time 5. Planning budget cuts 6. To win customer loyalty 7. Internet revolution 8. To win customer’s voice back into the company 9. Training for sales force 10.Ethical issues

25.

Dhwani and Mani are friends working in a company. Dhwani is a sales person and Mani is a worker engaged in production process. In a conversation, Mani shared that his job is very monotonous and he is almost always working under direct supervision of his boss. Mani expresses that according to him, Dhwani’s job is very exciting and has no challenges or difficulties. Assuming yourself to be Dhwani, discuss what challenges or difficulties are faced by sales persons.

Answer»

Challenges or difficulties faced by sales persons:

1. Competition with low-priced competitors

2. To find out more qualified leads

3. Need to win more business proposals

4. Handling longer decision-taking time

5. Planning budget cuts

6. To win customer loyalty

7. Internet revolution

8. To win customer’s voice back into the company

9. Training for sales force

10.Ethical issues

Discussion

26.	If the fire is there in your nearby area, then how the situation can be dealt with Fire Emergencies?
Answer» Dealing with Fire Emergencies In order to deal with fire emergencies remember the short form “RACE” i.e., Rescue, Alarm, Confine and Evacuate. R – Rescue/Remove: Search and rescue is a team effort that needs planning, trained people and coordination amongst the members. When you discover a small fire you can rescue people in immediate danger, but this you should do without endangering your life. In case of big fires, evacuation should be done, and people should calmly exit via safe Fire Exit. A – Alarm/Alert: Sound the alarm by pulling a fire box and call from a safe distance. Dial the fire emergency number 101. C – Confine/Contain: Close all doors, windows, and other openings. E – Evacuate/Extinguish: Evacuate the building. In case it is necessary to enter the building, for example, to save people, take necessary precautions while entering the building.

26.

If the fire is there in your nearby area, then how the situation can be dealt with Fire Emergencies?

Answer»

Dealing with Fire Emergencies In order to deal with fire emergencies remember the short form “RACE” i.e., Rescue, Alarm, Confine and Evacuate.

R – Rescue/Remove:

Search and rescue is a team effort that needs planning, trained people and coordination amongst the members. When you discover a small fire you can rescue people in immediate danger, but this you should do without endangering your life. In case of big fires, evacuation should be done, and people should calmly exit via safe Fire Exit.

A – Alarm/Alert:

Sound the alarm by pulling a fire box and call from a safe distance. Dial the fire emergency number 101.

C – Confine/Contain:

Close all doors, windows, and other openings.

E – Evacuate/Extinguish:

Evacuate the building. In case it is necessary to enter the building, for example, to save people, take necessary precautions while entering the building.

Discussion

27.	I always keep ________ money in my wallet for emergencies, (any, every, some)
Answer» I always keep some money in my wallet for emergencies

Discussion

28.	Raj’s Grandfather is confused and not able to understand. Less ability to understand is determined here. This can be due toa) Poor hearing and sight b) Less ability to understand c) Less learning ability d) A short attention span
Answer» Correct option: b) Less ability to understand

Discussion

29.	In this stage the students want to be confident. They want to do well in school. They try very hard to please their teachers and their parents. School age children want to feel that they are competent and able to do things on their own. Identify the age group of the child in the given condition. a) 5 to 12 years. b) 3 to 5 years c) 1 to 3 years d) birth to 1 year
Answer» Correct option: a) 5 to 12 years

Discussion

30.	(EESL),under the Ministry of Power, has launched an ‘electric vehicle programme. What is the full form of EESL?
Answer» Energy Efficiency Services Limited

Discussion

31.	Which is the local currency of Thailand. a) Baht b) Dollar c) Euro d)Rupee
Answer» Correct answer is a) Baht

Discussion

32.	When was IGBC founded?
Answer» IGBC was founded in 2001.

Discussion

33.	As the body ages, the bones lose the specific mineral, get weak, thin, brittle, and weak. We can get back the mineral by drinking milk, or by taking dairy products mainly. Which kind of mineral is this? a) Magnesium b) Calcium c) Iron d) Manganese
Answer» Correct option: b) Calcium

Discussion

34.	Which of the following is the code of Jet Airways? a) JA b) 9U c) 9W d) P8
Answer» Correct answer is c) 9W

Discussion

35.	Food handlers in the hotels should be prohibited to wear ______. a) Scarves b) Chains c) Rings d) Name badge
Answer» Correct answer is c) Rings

Discussion

36.	Why has the electric vehicle programme been launched by EESL?
Answer» To offer a comprehensive solution to facilitate the adoption of disruptive technology in India.

Discussion

37.	Enumerate four general considerations for dealing Emergencies.
Answer» The delivery of the first aid helps the victim and improves the overall outcome. These comprise of four steps: 1. Scene Safety: The safety of the rescuer is equally important as is safety of the victim. Quickly assess the scene and look for any imminent danger. In case, if any, ensure safety by shifting the patient to a safe place. This may be done by taking help from bystanders or from police, fire brigade, life guard, traffic persons etc. 2. Quick Assessment: Once the scene has been made safe, quickly assess the victim and look for what has occurred to the victim that mandates immediate need of emergency care. Simultaneously reassure the patient and manage any life-threatening situation. 3. Call for help: Take help from people standing nearby. Give them clear instruction about what type of help is required. Ask somebody to call the medical services and while calling they need to provide full details of the situation and the exact location so as to help the ambulance to reach on time. 4. Provision of the first aid and early transfer to nearest hospital: Once the above steps have been done, immediate provision of first aid should be initiated. The type of first aid needs shall depend on the initial quick assessment and Simultaneously managing them.

37.

Enumerate four general considerations for dealing Emergencies.

Answer»

The delivery of the first aid helps the victim and improves the overall outcome.

These comprise of four steps:

1. Scene Safety: The safety of the rescuer is equally important as is safety of the victim. Quickly assess the scene and look for any imminent danger. In case, if any, ensure safety by shifting the patient to a safe place. This may be done by taking help from bystanders or from police, fire brigade, life guard, traffic persons etc.

2. Quick Assessment: Once the scene has been made safe, quickly assess the victim and look for what has occurred to the victim that mandates immediate need of emergency care. Simultaneously reassure the patient and manage any life-threatening situation.

3. Call for help: Take help from people standing nearby. Give them clear instruction about what type of help is required. Ask somebody to call the medical services and while calling they need to provide full details of the situation and the exact location so as to help the ambulance to reach on time.

4. Provision of the first aid and early transfer to nearest hospital: Once the above steps have been done, immediate provision of first aid should be initiated. The type of first aid needs shall depend on the initial quick assessment and Simultaneously managing them.

Discussion

38.	How can biting your nails be harmful to your health a) It makes your teeth more fragile.b) It makes your nails too short c) It transfers bacteria between your mouth and hands. d) It prevents bacteria from digesting food in the mouth.
Answer» Correct answer is c) It transfers bacteria between your mouth and hands.

Discussion

39.	Covid pandemic led to adoption of ‘work from home’ culture. This further led to increase in demand for electronic gadgets such as laptops, mobile phones, chargers, head phones etc. A company XYZ dealing in such electronic gadgets was able to foresee such huge demand and produced new laptops with powerful display, impressive computing power, clear color experience and other amazing features. The company has a policy to provide help for installation, maintenance and operation of products. Example – configuring windows, ensuring smooth net connectivity. It also keeps regular contact with its customers but it does not have any grievance handling mechanism. Discuss various kind of after-sale services techniques that sales personnel of XYZ must use in order to keep their customers satisfied by effective grievance handling.
Answer» Different kind of after-sale services techniques to be used by company XYZ in order to keep customers satisfied by effective grievance handling: 1. Exchange/replacement in case of damaged products 2. Handling queries through toll-free numbers or through website 3. Collecting feedback from customers and improvement in quality of products as per customer feedback 4. Asking customers to sign Annual Maintenance Contract (AMC).

39.

Covid pandemic led to adoption of ‘work from home’ culture. This further led to increase in demand for electronic gadgets such as laptops, mobile phones, chargers, head phones etc. A company XYZ dealing in such electronic gadgets was able to foresee such huge demand and produced new laptops with powerful display, impressive computing power, clear color experience and other amazing features. The company has a policy to provide help for installation, maintenance and operation of products. Example – configuring windows, ensuring smooth net connectivity. It also keeps regular contact with its customers but it does not have any grievance handling mechanism. Discuss various kind of after-sale services techniques that sales personnel of XYZ must use in order to keep their customers satisfied by effective grievance handling.

Answer»

Different kind of after-sale services techniques to be used by company XYZ in order to keep customers satisfied by effective grievance handling:

1. Exchange/replacement in case of damaged products

2. Handling queries through toll-free numbers or through website

3. Collecting feedback from customers and improvement in quality of products as per customer feedback

4. Asking customers to sign Annual Maintenance Contract (AMC).

Discussion

40.	How can biting your nails be harmful to your health a) It makes your teeth more brittle. b) It makes your nails too short c) It transfers bacteria between your mouth and hands. d) It prevents bacteria from digesting food in the mouth.
Answer» Correct option: c) It transfers bacteria between your mouth and hands.

Discussion

41.	Explain why interpersonal skills all important for an entrepreneur.
Answer» Interpersonal skills are critical for any business owner or entrepreneur to possess because the job involves communicating, interacting and selling to customers.

Discussion

42.	Enumerate any four aspects related to personnel grooming that should be kept in mind by sales persons while dealing with customers.
Answer» Aspects related to personnel grooming that should be kept in mind by sales persons while dealing with custome 1. Personal hygiene should be maintained 2. Should not be over-dressed or under-dressed 3. Accessories should be properly matched 4. Hand bags should be organized 5. Mouth freshener should be kept handy 6. Hair should be neatly tied, proper haircut should be done

42.

Enumerate any four aspects related to personnel grooming that should be kept in mind by sales persons while dealing with customers.

Answer»

Aspects related to personnel grooming that should be kept in mind by sales persons while dealing with custome

1. Personal hygiene should be maintained

2. Should not be over-dressed or under-dressed

3. Accessories should be properly matched

4. Hand bags should be organized

5. Mouth freshener should be kept handy

6. Hair should be neatly tied, proper haircut should be done

Discussion

43.	Front office staff should have ________ to take the busy demands of front office operations as it is the nerve centre of the hotel and is constantly in touch with guests and therefore invariably comes under tremendous pressure.
Answer» Calmness Front office staff should have Calmness to take the busy demands of front office operations

43.

Front office staff should have ________ to take the busy demands of front office operations as it is the nerve centre of the hotel and is constantly in touch with guests and therefore invariably comes under tremendous pressure.

Answer»

Calmness

Front office staff should have Calmness to take the busy demands of front office operations

Discussion

44.	In the hospitality industry a key part of quality assurance is: a) Interpersonal skills. b) Personal appearance c) Good hygiene d) Positive guest service attitude
Answer» Correct option: c) Good hygiene

Discussion

45.	Enlist any six hygiene standards for male and female staff of front office department?
Answer» Hygiene standards or Male and Female staff 1. It is advisable to bath twice a day during summer months. 2. Take proper prevention of bad breath. 3. Use a mild deodorant to prevent body odour. 4. Always wear clean clothes. 5. Male employees should shave everyday for clean appearance. 6. Always wash hand with soap before and after having meal.

45.

Enlist any six hygiene standards for male and female staff of front office department?

Answer»

Hygiene standards or Male and Female staff

1. It is advisable to bath twice a day during summer months.

2. Take proper prevention of bad breath.

3. Use a mild deodorant to prevent body odour.

4. Always wear clean clothes.

5. Male employees should shave everyday for clean appearance.

6. Always wash hand with soap before and after having meal.

Discussion

46.	To generate a good image for the establishment, front office staff should possess: a) Personal Hygiene b) Confidence c) Positive Attitude d) Pleasing Personality
Answer» Correct answer is d) Pleasing Personality

Discussion

47.	Which of the following statement is wrong when it comes to grooming standards for staff in hotels? a) Name badge in good condition to be worn b) Only black Bindi, small in size (1 cm diameter) is permitted c) Ensure nails are neatly trimmed, shaped and filed d) Cuffs and Collars to be stain free and clean
Answer» b) Only black Bindi, small in size (1 cm diameter) is permitted

Discussion

48.	To maintain good relation with guest, the front office staff should possess: a) Pleasing personality b) Communication Skills c) Positive attitude d) Confidence.
Answer» Correct answer is b) Communication Skills

Discussion

49.	To maintain a good guest relation, the front office staff should possess: a) Pleasing personality b) Communication Skills c) Positive attitude d) Confidence.
Answer» Correct option: b) Communication Skills

Discussion

50.	A walk-in guest approach front office staff to inquire about room availability. He noticed the staff at the front desk stands his arms crossed in front of the chest. This body language of the staff indicates that, he is: a) Defensive b) Impatient c) Authoritative d) Arrogant
Answer» Correct answer is a) Defensive

50.

A walk-in guest approach front office staff to inquire about room availability. He noticed the staff at the front desk stands his arms crossed in front of the chest. This body language of the staff indicates that, he is: a) Defensive b) Impatient c) Authoritative d) Arrogant

Answer»

Correct answer is

a) Defensive

Discussion

Explore topic-wise InterviewSolutions in Current Affairs.

I went for a ten-mile run last Saturday. It nearly killed me! I _____ move on Sunday. A) can B) could C) managed to D) couldn’t

Give one example of fixed cost.

______allows setting of multiple exchange prices for the same product.

What will be the result if the food cost is more than the total sales?

It’s the responsibility of ____ to see that every cash counter is managed properly.

Explain any five areas of a Pantry.

Define Food cost.

Fill in the blank:i) It’s the responsibility of ________ to see that every cash counter is managed properly.ii) ________ is the most important factor for the customer satisfaction and from regulatory obligation point of view.

List the three conditions needed for a fire. What are the common fire extinguishers?

Explain any five silver polishing methods.

explain the following terms and concepts: 1) communication

What do you understand by Eco –Tourism?

How can you prepare your To Do list, just to manage your time in proper way and to increase your productivity?

What is disaster management? Explain the stages of evacuation plan during the fire.

Fill in the blank:-The Industrial Revolution gave birth to _________ who use their technical expertise to create and offer machines, tools and methods.

I have ________ pencils with me. (a, three, third)

What is meant by a ‘Startup’?

My father doesn’t drink ________ coffee, (much, many, a lot)

What can be the major consideration for disaster management plan?

This year we are celebrating my sister’s ________birthday, (a, two, second)

The word ‘entrepreneur’ is derived from which French word?

Which programme, comprising of 8 missions, was launched by Government of India in 2008 to mitigate and adapt to the adverse impact of climate change?

If the fire is there in your nearby area, then how the situation can be dealt with Fire Emergencies?

I always keep ________ money in my wallet for emergencies, (any, every, some)

Raj’s Grandfather is confused and not able to understand. Less ability to understand is determined here. This can be due toa) Poor hearing and sight b) Less ability to understand c) Less learning ability d) A short attention span

(EESL),under the Ministry of Power, has launched an ‘electric vehicle programme. What is the full form of EESL?

Which is the local currency of Thailand. a) Baht b) Dollar c) Euro d)Rupee

When was IGBC founded?

As the body ages, the bones lose the specific mineral, get weak, thin, brittle, and weak. We can get back the mineral by drinking milk, or by taking dairy products mainly. Which kind of mineral is this? a) Magnesium b) Calcium c) Iron d) Manganese

Which of the following is the code of Jet Airways? a) JA b) 9U c) 9W d) P8

Food handlers in the hotels should be prohibited to wear ______. a) Scarves b) Chains c) Rings d) Name badge

Why has the electric vehicle programme been launched by EESL?

Enumerate four general considerations for dealing Emergencies.

How can biting your nails be harmful to your health a) It makes your teeth more fragile.b) It makes your nails too short c) It transfers bacteria between your mouth and hands. d) It prevents bacteria from digesting food in the mouth.

How can biting your nails be harmful to your health a) It makes your teeth more brittle. b) It makes your nails too short c) It transfers bacteria between your mouth and hands. d) It prevents bacteria from digesting food in the mouth.

Explain why interpersonal skills all important for an entrepreneur.

Enumerate any four aspects related to personnel grooming that should be kept in mind by sales persons while dealing with customers.

Front office staff should have ________ to take the busy demands of front office operations as it is the nerve centre of the hotel and is constantly in touch with guests and therefore invariably comes under tremendous pressure.

In the hospitality industry a key part of quality assurance is: a) Interpersonal skills. b) Personal appearance c) Good hygiene d) Positive guest service attitude

Enlist any six hygiene standards for male and female staff of front office department?

To generate a good image for the establishment, front office staff should possess: a) Personal Hygiene b) Confidence c) Positive Attitude d) Pleasing Personality

To maintain good relation with guest, the front office staff should possess: a) Pleasing personality b) Communication Skills c) Positive attitude d) Confidence.

To maintain a good guest relation, the front office staff should possess: a) Pleasing personality b) Communication Skills c) Positive attitude d) Confidence.

A walk-in guest approach front office staff to inquire about room availability. He noticed the staff at the front desk stands his arms crossed in front of the chest. This body language of the staff indicates that, he is: a) Defensive b) Impatient c) Authoritative d) Arrogant

Fill in the blank:i) It’s the responsibility of to see that every cash counter is managed properly.ii) is the most important factor for the customer satisfaction and from regulatory obligation point of view.