Explore topic-wise InterviewSolutions in Current Affairs.

Listen- Listen to what the customer has to say. Even if we can’t solve the problem, we still need to listen to them.

Body Language-The way a person stand and look at a customer can speak more than words. Maintain eye contact Avoid the urge to roll our eyes, if we are feeling exasperated. Instead, nod and smile, no matter how irritated we feel. This shows we value customers’ opinion.

Freebies- If a customer has problem that could have been prevented, then the best route to take is to apologize and offer them some sort of compensation. Some quick freebies like free round of drinks, free dessert, gift vouchers or a special food discount can be offered to the customer.

Transport is the key element in the tourism industry. The demand in international and even national transport infrastructures implies a very large number of people who wants to move in an efficient, fast and inexpensive manner. A well-organized terminals and intelligently planned schedules are essential in promoting effective transportation facilities for tourists, notably since the industry is growing at a fast rate. Transport is the cause and the effect of the growth of tourism. The improved facilities have stimulated tourism, and the expansion of tourism has stimulated transport. Accessibility is the main function behind the basics of tourism transport.

1) The United Federation of Travel Agents’ Associations 

2) American Society of Travel Agents 

3) The Indian Association of Tour Operators 

4) The Federation of International Youth Travel Organisation

Correct option: d) destination management companies

1. The distribution between the Union and the States of the net proceeds of taxes, which may be divided between them and the allocation among the states of the respective shares of such proceeds;

2. To determine the quantum of grantsin- aid to be given by the Centre to states [Article 275 (1)] and to volve the principles governing the eligibility of the state for such grant-in-aid; 

3. Any other matter referred to the Commission by the President of India in the interest of sound finance. Several issues like debt relief, financing of calamity relief of states, additional excise duties, etc. have been referred to the Commission invoking this clause.

1. Statistics is not suitable to the study of qualitative phenomenon: Since statistics is basically a science and deals with a set of numerical data. It is applicable to the study of quantitative measurements. As a matter of fact, qualitative aspects like empowerment, leadership, honesty, poverty, intelligence etc., cannot be expressed numerically and statistical analysis cannot be directly applied on these qualitative phenomena.

2. Statistical laws are not exact: It is well known that mathematical and physical sciences are exact. But statistical laws are not exact and statistical laws are only approximations. Statistical conclusions are not universally true. They are true only on an average.

3. Statistics table may be misused: Statistics must be used only by experts; otherwise, statistical methods are the most dangerous tools on the hands of the inexpert. The use of statistical tools by the inexperienced and untrained persons might lead to wrong conclusions.

4. Statistics is only one of the methods of studying a problem: Statistical method does not provide complete solution of the problems because problems are to be studied taking the background of the countries culture, philosophy, religion etc., into consideration. Thus the statistical study should be supplemented by other evidences.

There are two kinds of measures of dispersion, namely 

1. Absolute measure of dispersion 

2. Relative measure of dispersion

1. Absolute measure of dispersion indicates the amount of variation in a set of values in terms of units of observations.

2. Relative measures of dispersion are free from the units of measurements of the observations. They are pure numbers. They are used to compare the variation in two or more sets, which are having different units of measurements of observations.

3. Standard Deviation is one of the methods of Absolute measure of dispersion. Karl Pearson introduced the concept of standard deviation in 1893. Standard deviation is also called Root- Mean Square Deviation. The reason is that it is the square-root of the mean of the squared deviation from the arithmetic mean. It provides accurate result. Square of standard deviation is called Variance.

Routine Office Duties:

i) Take dictation and transcribe the same on computer. 

ii) To tabulate data and prepare charts, make simple calculations etc. 

iii) Correspondence with other organizations on the instructions of the boss or take initiative for briefing the information to the executive.

iv) Handling inward and outward mail both physical mail and e mail. 

v) Locating information from various sources on internet 

vi) Maintaining both incoming and outgoing; whether physically files or by doing e filing 

vii) Operation of office machines and their maintenance. 

viii) Maintaining appointment diary, memory aids, etc. 

ix) Locating information from various sources including internet such as rail time table, dictionary, tourist guide, ready reckoner, etc.

Miscellaneous duties:

Private Secretary has to do some miscellaneous duties like to-

i) prepare Power Point Presentations on various topics. 

ii) work as Data Entry Operator. 

iii) present the concise information when the officer has to sit for an interview. 

iv) draft the reports and speeches for meetings and workshops, etc. 

v) supervise the junior employees and their training, etc. 

vi) act as a liaison officer between the employer and the employees. 

vii) advise the executive on personnel and other matters in relation to office machine, equipment and stationery, etc.

The record act as a memory unit of an organization is True.

Electronic Clearing Services (ECS) 

ECS is an electronic mode of payment / receipt for transactions that are repetitive and periodic in nature. 

Customers: The advantages of ECS to customers are as follows: 

• ECS Debit mandates will take ensure automatic debit of the amount to customer accounts on the due dates without customers visiting bank branches / collection centers of utility service providers etc. 
• Customers need not keep track of due date for payments. 
• The debits to customer accounts would be monitored by the ECS Users, and the customers are alerted accordingly. 

Benefits to Banks: 

• Freedom from paper handling and the resultant disadvantages of handling, receiving and monitoring paper instruments presented in clearing. 
• Ease of processing by the destination bank branches. 
• Smooth process of reconciliation for the sponsor banks.

Fire insurance is a contract under which the insurer in return for a consideration (premium) agrees to indemnify the insured/assured for the financial loss which the Insured may suffer due to destruction of or damage to property or goods, caused by fire, during a specified period. 

Assets, Building, property are protected. Loss caused due to fire is indemnifies.

Nomination means nominating a person to receive the benefit of Life Insurance policy. It is done only by a policyholder who is a major &holding Policy Bond in his own name. Through nomination facility, the policyholder will appoint a nominee or nominees to receive the death benefit while processing a death claim. The sum assured plus the applicable bonuses will be paid along with the death claim.

Correct answer is a) Sponsor Bank 

c) A Negotiable Instrument is necessarily drawn on a specific banker 

Correct answer is c) National Electronic Fund Transfer 

The correct answer is O2.

• O2  was not present in the atmosphere at the time of origin of life.

• The atmosphere of the earth was not initially favorable for the development of life.
• Origin of life is a kind of chemical reaction, which first generated complex organic molecules and assembled them.
• The last phase in the evolution of the earth is associated with the origin and evolution of life.
• The original atmosphere at the time of origin of life was rich in methane, ammonia, water vapor, and the noble gas neon, but it lacked free oxygen.
• Thus, there was no free oxygen available in the primitive atmosphere.

The correct answer is Pride and Prejudice.

Some important Books and Authors:-

(a). Leadership- Leadership is the process of influencing the behaviour of people by making them strive voluntarily towards achievement of organisational goals. Leadership indicates the ability of an individual to maintain good interpersonal relations with followers and motivate them to contribute for achieving organisational objectives.

(b). Motivation- Motivation means incitement or inducement to act or move. In the context of an organisation. It means the process of making subordinates to act in a desired manner to achieve certain organisational goals.

The following are the differences between a PN and a BE,

Strategies for overcoming barriers to communication are: 

1. Environmental factors that affect communication include noise and physical obstacles like distance and lack of proper instruments for communicationChecking the instrument before using it for communication is useful in avoiding unpleasant situation. 

2. Attitudinal factors that affect communication include fear of upsetting others, fear of rejection or ridicule and low self image. Training of employees in organization and solving their problems 

3. System design (i) Time: Some functions are time sensitive and cannot be delayed. Time pressures affect the ability to communicate. Manage your time and pace of communication to ensure effectiveness. 

(ii) Information overload: Too much information may result in confusion, misinterpretation and loss of information.

Correct option is D) through

Correct option is E) figures

1. The quotation ‘Time is one but its expressions many’ has been extracted from the Rig Veda.

2. Impersonality and intensity are the twin paradoxical demands of Indian art.

3. No, Indian figurative art is not a portraiture of the specific.

4 (i) False (ii) True

Banks act as agents of customers and provide certain services:

1. Transfer of Funds: Banks issue demand drafts, bankers’ cheques, travelers’ cheques, etc. and help in transfer of funds from one place to another.

2. Periodic Payment of Premiums, Rent, etc: After instruction from the customers, banks undertake the monthly payment of insurance premium, rent, telephone bills, etc., from the accounts of customers.

3. Collection and Payment of Cheques: On behalf of customers, bank collect the cheques deposited into the accounts of customers from other banks and deposit cash in the customers’ accounts. 

4. Acting as Executors, Trustees and Attorneys: Banks act as executors of will of the customers and implement their will after their death. 

5. Conduct Share Market transactions: A Demat account should be opened with Depository Participant and that demat account should be linked with savings bank account by the customer.

6. Preparation of Income Tax Return: Banks prepare the annual income tax return on behalf of the customers and provide income tax related advice to them. .

7. Dealing in Foreign Exchange: Banks buy and sell foreign currencies on behalf of customers.

8. Acting as Correspondent: Banks act as correspondent of customers and receive travel, ticket, passport, etc.

A consumers co-operative store is a retail organisation owned, managed and controlled by the consumers themselves to obtain products of daily use at reasonable low prices. Its objective is to eliminate profits to middlemen by establishing a direct contact with the manufacturers.

People belonging to middle and low income groups, at least 25 persons have to come together to form a voluntary association and get it registered under the Cooperative Societies Act.

The capital of a co-operative store is raised by issuing shares to members. The management of the store is democratic and entrusted to an elected managing committee, where “one man one vote” is the rule.

The co – operative stores are very famous in Tamil Nadu. For example, Kamadhenu and Chinthamani co-operative supermarkets in Chennai, Karpagam in Vellore, etc.