100525 + Interview Questions in GENERAL QA IN GENERAL AWARENESS

1.	Briefly explain the three ways of handling guest complaints in a hotel?
Answer» Identifying Complaints: Front office can identify complaints by reviewing front office log book or by guest comment card or guest feedback form. It is very essential for the management to identify and address recurring complaints and problems. By examining the type of complaints and the staff and the staff members involved in it, management can solve it effectively. Handling Complaints: Handle the guest complaints efficiently. Front office staff members should not make promises that exceed their authority. If a problem cannot be solved, front office staff should admit this to the guest early on. Follow-up Procedures: Once the complaints are identified by the staff, there are certain guidelines to be followed by the management. Always remember to follow the procedures to handle guest complaints at hotel effectively to ensure guest satisfaction.

1.

Briefly explain the three ways of handling guest complaints in a hotel?

Answer»

Identifying Complaints: Front office can identify complaints by reviewing front office log book or by guest comment card or guest feedback form. It is very essential for the management to identify and address recurring complaints and problems. By examining the type of complaints and the staff and the staff members involved in it, management can solve it effectively.

Handling Complaints: Handle the guest complaints efficiently. Front office staff members should not make promises that exceed their authority. If a problem cannot be solved, front office staff should admit this to the guest early on.

Follow-up Procedures: Once the complaints are identified by the staff, there are certain guidelines to be followed by the management. Always remember to follow the procedures to handle guest complaints at hotel effectively to ensure guest satisfaction.

4.	Least count of Vernier caliper is ______ (a) 0.002 mm (b) 0.2 mm (c) 0.02 mm (d) 20 mm
Answer» Correct answer is (c) 0.02 mm

6.	________ is used to draw horizontal lines parallel to the length of the drawing board. (a) Compass (b) Protractor (c) T-Square (d) Compass box
Answer» Correct answer is (c) T-Square

8.	A concept in which customer choose their holiday from brochures on racks and then book it from counter.a. Holiday super market concept b. Holiday service market concept c. Holiday super market contract d. Holiday service market contract
Answer» Correct option: a. Holiday super market concept

9.	A wholesaler who sells package tours is called a ____a. Travel Agentb. Travel agency c. Tour operator d. None of the above
Answer» Correct option: c. Tour operator

14.	Write down examples of Accommodation.
Answer» Star hotels business hotels resorts international hotels Lodges guest houses Bungalows service apartments

15.	More than 6,000 people have died in Chernobyl since the radiation disaster of 1986. _____ According to researchers childhood cancer in the Ukraine is far above the world average. Even more disturbing, however, is the obvious change in the genetics of the wildlife of the region. A) Even so the World Health Organization was asked to help the survivors. B) Therefore, many people who left the region following the disaster are obviously in good health. C) But, when you walk around, everything looks quite normal. D) Now, one can say that it is no longer dangerous. E) But that may be just the beginning: it's long term effects are only just starting to be felt.
Answer» Correct option is E) But that may be just the beginning: it's long term effects are only just starting to be felt.

16.	_____ She had been given to the United States by China. But last week she was found dead in her out-door enclosure at the Washington National Zoo. At 23 she was the oldest Panda in captivity outside of China. A) The panda, Ling-Ling, was one of the best-known and most-loved animals in the world. B) A panda is a large black and white animal which lives in the bamboo forests of China. C) A panda looks more like a toy than a real animal. D) When the President of the United States visited China no one guessed the outcome of the negotiations. E) National Zoos in the United States are really wildlife reserves.
Answer» Correct option is A) The panda, Ling-Ling, was one of the best-known and most-loved animals in the world.

19.	Nothing spreads light better than our own sky. _____ To do this engineers have developed a system of prism panels that functions very much like our own atmosphere. They are thus able to diffuse incoming daylight uniformly. The result is a pleasant glare-free environment with all the beauty of the light indoors. A) As a result many engineers prefer to specialize in indoor lighting systems. B) This new lighting system will enable the country to save energy. C) Light travels through the atmosphere at a tremendous speed. D) The company has already committed itself to finding economic but effective solutions. E) The trick, however, is to get the same effect indoors without the use of electricity.
Answer» Correct option is E) The trick, however, is to get the same effect indoors without the use of electricity.

21.	Define Front Office.
Answer» The front office or reception is an area where visitors arrive and first encounter a staff at a place of business. Front office staff will deal with whatever questions the visitors has, and put them in contact with the relevant person at the company.

24.	In the arrangement shown above, all surfaces are frictionless. The rod R is constrained to move vertically. The vertically acceleration of R is `a_(1)` and the horizontal accelration of the wedge W is `a_(2)`. The ratio `a_(1)//a_(2)` is equal toA. ` tan alpha`B. `cot alpha`C. `sin alpha`D. `cos alpha`
Answer» Correct Answer - A

26.	A particle at the end of a spring executes simple harmonic motion with a period `t_(1)` while the corresponding period for another spring is `t_(2)` if the oscillation with the two springs in series is T thenA. `T^(2) =t_(1)^(2)+t_(2)^(2)`B. `T= t_(1)+t_(2)`C. `T^(-1)=t_(1)^(-1)+t_(2)^(-1)`D. `T^(-2)=t_(1)^(-2)+t_(2)^(-2)`
Answer» Correct Answer - A `t_(1)=2pi sqrt(m/k_(1))` `Rightarrow k_(1)=(4pi^(2)m)/t_(1)^(2) and k_(2)=(4pi^(2)m)/t_(2)^(2)` `1/k = 1/k_(1) + 1/k_(2)=(t_(1)^(2)+t_(2)^(2))/(4pi^(2)m)` `T = 2pi sqrt(m1/k) = 2pi sqrt(m( t_(1)^(2) + t_(2)^(2))/(4pi^(2)m))` `T^(2)= t_(1)^(2)+ t_(2)^(2)`

27.	The party was so bad that they left early. They wish _______. A) they didn’t go B) they wouldn’t have gone C) they didn’t have to go D) they hadn’t gone
Answer» Correct option is D) they hadn’t gone

28.	If the sun ______ the world ______ dark. A) won’t rise / will be B) hadn’t risen / would have been C) doesn’t / will be D) didn’t rise / would be
Answer» Correct option is D) didn’t rise / would be

29.	No buses were running ______. A) because I had no ticket B) however I was late C) as I was at the bus-stop D) so I had to walk to school
Answer» Correct option is D) so I had to walk to school

30.	I have a mark on my coat but ______. A) it is not noticeable B) I’ve cleaned it C) you can see it D) it was very small
Answer» Correct option is A) it is not noticeable

31.	It is raining now. We’d better wait until it ______. A) will stop B) stop C) stops D) stopped
Answer» Correct option is C) stops

32.	The bus always stops at every bus-stop. I wish it ______ at every bus-stop. A) didn’t stop B) would stop C) hadn’t stopped D) won’t stop
Answer» Correct option is A) didn’t stop

33.	It started raining on Saturday. It hasn’t ______ since then. A) stopping B) stops C) had stopped D) stopped
Answer» Correct option is D) stopped

34.	We went out ______ it stopped raining. A) until B) as soon as C) as D) while
Answer» Correct option is B) as soon as

35.	here is no point in _____ with her. A) to argue B) arguing C) argued D) to have argued
Answer» Correct option is B) arguing

36.	Would you care _____ a look at my latest report? A) having B) to have C) have D) had
Answer» Correct option is B) to have

37.	The unknown substance was giving ______ an unpleasant smell. A) out B) up C) over D) off
Answer» Correct option is D) off

38.	To "put down" means to _____. A) crush or stop B) encourage or excite C) fast or erratic movement
Answer» Correct option is A) crush or stop

39.	To "pop up" means to _____. A) volunteer B) appear suddenly C) raise your head
Answer» Correct option is B) appear suddenly

Explore topic-wise InterviewSolutions in Current Affairs.

Briefly explain the three ways of handling guest complaints in a hotel?

Discuss any three guidelines used for handling guest complaints by Front Office staff?

‘Travel Corporation of India Ltd.’ (TCI) was established in _______ (a) 1961 (b) 1951 (c) 1941 (d) 1981

Least count of Vernier caliper is ______ (a) 0.002 mm (b) 0.2 mm (c) 0.02 mm (d) 20 mm

What do you mean by ‘ethics’?

________ is used to draw horizontal lines parallel to the length of the drawing board. (a) Compass (b) Protractor (c) T-Square (d) Compass box

Which of the following is not one of the classifications of Package Tours? (a) Incentivized (b) Escorted (c) Hosted (d) Individual

A concept in which customer choose their holiday from brochures on racks and then book it from counter.a. Holiday super market concept b. Holiday service market concept c. Holiday super market contract d. Holiday service market contract

A wholesaler who sells package tours is called a ____a. Travel Agentb. Travel agency c. Tour operator d. None of the above

In 1920, _______ was the first Indian travel agency organized group tours abroad and in India for Indian travelers. (a) Lee and Muirhead India Pvt. Ltd. (b) N. Jamnadas and Co. Ltd. (c) SITA (d) Jeena and Co.

Explain the role of Amadeus in integrating travel services across the world.

Write down the role of STDC’s in tourism activities?

Differentiate between Inbound and Outbound Tourist.

Write down examples of Accommodation.

Differentiate between natural tourism products and man - made tourism products with examples.

Explain the complete function of heart.

Define Front Office.

Differentiate between natural tourism products and man - made tourism products with examples ?

Answer in brief.Differentiate between religious and cultural tourism.

The solubility product of BaSO4 is 1.1*10^-10 at 25°C. What amount of BaSO4 will be precipitated, if 1 milli mol is added to one litre of a saturated solution of BaSO4?

The party was so bad that they left early. They wish _______. A) they didn’t go B) they wouldn’t have gone C) they didn’t have to go D) they hadn’t gone

If the sun ______ the world ______ dark. A) won’t rise / will be B) hadn’t risen / would have been C) doesn’t / will be D) didn’t rise / would be

No buses were running ______. A) because I had no ticket B) however I was late C) as I was at the bus-stop D) so I had to walk to school

I have a mark on my coat but ______. A) it is not noticeable B) I’ve cleaned it C) you can see it D) it was very small

It is raining now. We’d better wait until it ______. A) will stop B) stop C) stops D) stopped

The bus always stops at every bus-stop. I wish it ______ at every bus-stop. A) didn’t stop B) would stop C) hadn’t stopped D) won’t stop

It started raining on Saturday. It hasn’t ______ since then. A) stopping B) stops C) had stopped D) stopped

We went out ______ it stopped raining. A) until B) as soon as C) as D) while

here is no point in _____ with her. A) to argue B) arguing C) argued D) to have argued

Would you care _____ a look at my latest report? A) having B) to have C) have D) had

The unknown substance was giving ______ an unpleasant smell. A) out B) up C) over D) off

To "put down" means to _____. A) crush or stop B) encourage or excite C) fast or erratic movement

To "pop up" means to _____. A) volunteer B) appear suddenly C) raise your head

A: Did you buy _____ at the shops? B: No,_____. I didn’t have any money.” A) something / anything B) everything / something C) anything / nothing D) no one / anybody

There were so many people leaving the hotel that it took nearly an hour to ______. A) check up B) check out C) check in D) check over

She likes to keep ______ with the latest fashions. A) away B) off C) up

Susan couldn’t remember what she had to buy for the weekend because she had lost her shopping ________. A) record B) list C) register D) form E) code

She couldn’t keep ______ the payments so she lost the house. A) onB) off C) up

I lost my glasses. I looked _____, but I couldn’t find them. A) anywhere B) everywhere C) somewhere D) everything

She couldn’t keep the secret ______ from her parents. A) out B) away C) back

They had a plan to trick him, but he didn’t fall ______ it. A) for B) to C) at D) by

Sooner or later he will have to ______ his responsibilities. A) take account B) look after C) see into D) face up to

George wants me _____. A) going along with him B) go along with him C) to go along with him D) will go along with him

The workers went on strike because they thought their wages were too ________. A) little B) few C) short D) low E) small

If the sun the world dark. A) won’t rise / will be B) hadn’t risen / would have been C) doesn’t / will be D) didn’t rise / would be

A: Did you buy _ at the shops? B: No,_. I didn’t have any money.” A) something / anything B) everything / something C) anything / nothing D) no one / anybody

40.	A: Did you buy _____ at the shops? B: No,_____. I didn’t have any money.” A) something / anything B) everything / something C) anything / nothing D) no one / anybody
Answer» Correct option is C) anything / nothing

42.	She likes to keep ______ with the latest fashions. A) away B) off C) up
Answer» Correct option is C) up

43.	Susan couldn’t remember what she had to buy for the weekend because she had lost her shopping ________. A) record B) list C) register D) form E) code
Answer» Correct option is B) list

45.	I lost my glasses. I looked _____, but I couldn’t find them. A) anywhere B) everywhere C) somewhere D) everything
Answer» Correct option is B) everywhere

46.	She couldn’t keep the secret ______ from her parents. A) out B) away C) back
Answer» Correct option is C) back

47.	They had a plan to trick him, but he didn’t fall ______ it. A) for B) to C) at D) by
Answer» Correct option is A) for

48.	Sooner or later he will have to ______ his responsibilities. A) take account B) look after C) see into D) face up to
Answer» Correct option is D) face up to

49.	George wants me _____. A) going along with him B) go along with him C) to go along with him D) will go along with him
Answer» Correct option is C) to go along with him

50.	The workers went on strike because they thought their wages were too ________. A) little B) few C) short D) low E) small
Answer» Correct option is D) low