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1.

“Authority can be delegated but responsibility cannot.” Explain.

Answer»

Authority means the power to take decision. This has to be delegated to the person to whom work is assigned. It means authority can be delegated.

There are two meanings of ‘Responsibility’, i.e., Responsibility for and Responsibility to. (The ‘Responsibility to’ is also known as Accountability). The ‘Responsibility for’ can be delegated but ‘Responsibility to’ is absolute and can never be delegated. In the statement given in the question, the meaning of responsibility is ‘responsibility to’ that cannot be delegated. It means the person who delegates authority remains accountable to his own boss for the work performance of his subordinate.

2.

“Authority can be delegated but accountability cannot.” Explain this statement.

Answer»

Meaning: The basic principle of delegation of authority is the principle of ‘Absoluteness of responsibility’ (here by responsibility we mean Responsibility to/Ultimate Responsibility/Accountability). As per this principle, authority can be delegated but accountability is absolute and cannot be delegated. The person who delegates authority remains accountable to his own boss for the work performance of his subordinates.

Example: A Chief Manager assigns jobs to a Departmental Manager who in turn assigns it to his subordinate. Departmental manager along with assigning the job, will also delegate authority but this will not terminate his accountability. He will always be answerable to his boss for the work-performance of his subordinates. On the basis of this, there would be no anomaly to say that just authority can be delegated but not accountability. Thus, accountability is always of the person who delegates authority.

3.

Growing company should adopt which policy, centralised or decentralised.

Answer» Growing company should adopt decentralised policy.
4.

What should crowing company adapt-centralised or decentralised policy?

Answer» Decentralised.
In some organisations, a big share of the decision-making cake is kept for the members at the lower levels of the hierarchy. Simply this is a decentralised structure. Further, decentralisation emphasises on placing authority near the points of actions. In other words, it pushes the authority down the chain of command. One key point to remember is that here the decision maker is given a fair amount of autonomy and responsibility.
5.

Grouping of jobs of similar nature and organising these jobs as separate departments creates a particular types of organisational structure. Name that type of structure and explain any two advantages and disadvantages of that structure.

Answer» Functional structure.
6.

Which term denotes "the number of subordinates that can be effectively managed by superior"?

Answer»

Span of management

7.

The technical term which denotes the number of subordinates that a superior can effectively supervise.

Answer»

Span of control

8.

The number of subordinates that can be effectively managed by a superior refers to which aspect of management?

Answer» Span of management.
9.

The technical term for which denotes the number of subordinates that a superior can effectively supervise.

Answer»

Span of control

10.

It refers to the number of subordinates that can be effectively managed by a superior(a) Organisational structure(b) Informal organisatio(c) Span of management (d) None of the above

Answer»

Correct option is (c) Span of management

11.

Name the process which co-ordinates human efforts, assembles resources and integrates both into a unified whole to be utilized for achieving specified objectives,(a) Management(b) Planning(c) Organising (d) Directing

Answer»

Correct option is (c) Organising

12.

How does informal organisation support the formal organisaiton?

Answer» Informal organisation supports formal organisation in many ways. Some of them are as follows:
(i) Quick feedback Prescribed lines of communication are not followed. Thus, the informal organisation leads to faster spread of information as well as quick feedback.
(ii) Social needs It helps of fulfil social needs of the members. This enhances their job satisfaction, since it gives them a sense of belongingness in the organisation.
(iii) Flexibility in formal organisation, rules and policies are fixed, thus it is rigid in nature. On the other hand, in informal organisation, no such rules are there, thus leads to flexibility.
13.

How does informal organisation support the formal organisation?

Answer» The existence of informal depends upon the formal structure because people working at different job positions interact with each other to form informal structure and the job positions are created in formal structure. So, if there is no formal structure there will be no job position and no interaction so no informal structures.
14.

What is a divisional structure? Discuss its advantages and limitations.

Answer»

A divisional structure comprises of separate business units or divisions. Each unit has a divisional manager responsible for performance and who has authority over the unit. Generally, manpower, is grouped on the basis of different products manufactured.

Merits 

1. Skill Development: Product specialisation helps in the development of varied skills in a divisional head and this prepares them for higher positions as they gain experience in all functions. 

2. Accountability: Divisional heads are accountable for profits, as revenues and costs related to different departments can be easily identified and assigned to them. This provides proper basis for performance measurement. 

3. Quick decision making: It promotes flexibility and initiative because each division functions as an autonomous unit which leads to faster decision making. 

4. Facilitates Expansion: It facilitates growth as new divisions can be added without interrupting the existing operations, by merely adding another divisional head and staff for the new product line.

Demerits 

The divisional structure has certain disadvantages 

1. Conflicts: Conflicts may arise among different divisions with reference to allocation of funds. 

2. Higher cost: Providing each division with separate set of similar functions increases expenditure. 

3. Ignoring organisational goals : It provides managers with the authority to supervise all activities related to a particular division. In course of time, sucn a manager may gain power and in a bid to assert his independence may ignore organisational interests.

15.

How does informal organisation support the formal organisation?

Answer»

The informal organisation offers many benefits Important among them are given as follows

1. Quick feedback: Prescribed lines of communication are not followed. Thus, the informal organisation leads to faster spread of information as well as quick feedback.

2. Social needs: It helps to fulfill social needs of the members and allows them to find like minded people. This enhances their job satisfaction, since it gives them a sense of belongingness in the organisation.

3. Organisational objectives: It contributes towards fulfilment of organisational objectives by compensating for inadequacies in the formal organisation e.g., feedbacks on new policies etc can be tested through informal network.

16.

Decentralisation is an optional policy. Explain why an organisation would choose to be decentralised.

Answer»

Decentralisation is much more than mere transfer of authority to the lower levels of management hierarchy. 

Its importance can be understood from the following points:

1. Develops Initiative among subordinates: When lower managerial levels are given freedom to take their own decisions they learn to depend’ on their judgement. A decentralised policy helps to identify those executives, who have the necessary potential to become dynamic leaders.

2. Develops Managerial Talent for the future: Formal training plays an important part in equipping subordinates with skills that help them rise in the organisation, but equally important is the experience gained by handling assignments independently. It gives them a chance to prove their abilities and creates a reservoir of qualified manpower.

3. Quick decision making: In a decentralised organisation, however, since decisions are taken at levels, which are nearest to the points of action and there is no requirement for approval from many levels the process is much faster.

4. Relief to top Management: Decentralisation leaves the top management with more time, which they can devote to important policy decisions rather than occupying their time with both policy as well as operational decisions.

5. Facilitates growth: Decentralisation awards greater autonomy to the lower levels of management as well as divisional or departmental heads. This allows them to function in a manner best suited to their department and develops a sense of competition amongst the departments. Consequently, the productivity levels increase and the organisation is able to generate more returns, which can be used for expansion purposes.

6. Better control: Decentralisation makes it possible to evaluate performance at each level and the departments can be individually held accountable for their results. The extent of achievement of organisational objectives as well as the contribution of each department in meeting the over all objectives can be ascertained.

17.

Decentralisation is an optional policy. Explain why an organisation would choose to be decentralised.

Answer»

Decentralisation is much more than mere transfer of authority to the lower levels of management hierarchy. Its importance can be understood from the following points 

(i) Develops Initiative Among Subordinates: When lower managerial levels are given freedom to take their own decisions they learn to depend on their judgement. A decentralised policy helps to identify those executives, who have the necessary potential to become dynamic leaders. 

(ii) Develops Managerial Talent for the Future: Formal training plays an important part in equipping subordinates with skills that help them rise in the organisation, but equally important is the experience gained by handling assignments independently. It gives them a chance to prove their abilities and creates a reservoir of qualified manpower. 

(iii) Quick Decision Making: In a decentralised organisation, however, since decisions are taken at levels, which are nearest to the points of action and there is no requirement for approval from many levels the process is much faster. 

(iv) Relief to Top Management: Decentralisation leaves the top management with more time, which they can devote to important policy decisions rather than occupying their time with both policy as well as operational decisions. 

(v) Facilitates Growth: Decentralisation awards greater autonomy to the lower levels of management as well as divisional or departmental heads. This allows them to function in a manner best suited to their department and develops a sense of competition amongst the departments, consequently, the productivity levels increase and the organisation is able to generate more returns, which can be used for expansion purposes. 

(vi) Better Control: Decentralisation makes it possible to evaluate performance at each level and the departments can be individually held accountable for their results. The extent of achievement of organisational objectives as well as the contribution of each department in meeting, the over all objectives can be ascertained

18.

A company is manufacturing televisions refrigrators airconditioners washing machines and gas stoves using different productive resources and at the threshold of growth requireing more employees suggestion suitable organisational structural for this companuy giving reason in support of your answee draw a diagram depicting the structure state any three disadavatages of this form of organsiational structure

Answer» Fuunctional structure
19.

A Steel Manufacturing Company has the following main jobs:(i) Manufacturing (ii) Finance (iii) Marketing (iv) Personnel; and (v) Research and Development. Which type of organisational structure will you choose for this type of a company and why? State any five advantages of this organisational structure.

Answer»

Functional structure of organisation as all major functions can be performed well under separate specialised departments.

Advantages:

(i) Specialization: A functional structure leads to occupational specialization since emphasis is placed on specific functions.

(ii) Efficiency: It helps in increasing managerial and operational efficiency and this result in increased profit.

(iii) Minimises costs: It leads to minimum duplication of effort which results in economies of scale and thus reduces cost.

(iv) Better control and co-ordination: It promotes control and coordination within a department because of similarity in the tasks being performed.

(v) Proper attention: It ensures that different functions get due attention.

(vi) Ease in training employees: In makes training of employees easier as the focus is only on a limited range of skills

20.

A steel manuacturing compnay has the following main jobs: (i) manufacturing , (ii) finance (iii) marketing (iv) personnel and (v) research and development (a) which type of organisation strutures will you choose for this type of company and why? (b) state any five advantage that this structure offers to an organisation

Answer» (a) Functional structure, because the company has diversified activities and operations require a high degree of specialisation.

Advantages: The functional structure has many advantages to offer.Important among them are as follows:
(a) A functional structure leads tooccupational specialisation sinceemphasis is placed on specificfunctions. This promotes efficiencyin utilisation of manpower asemployees perform similar taskswithin a department and are ableto improve performance.

(b) It promotes control and coordination within a departmentbecause of similarity in the tasksbeing performed.

(c) It helps in increasing managerialand operational efficiency andthis results in increased profit.

(d) It leads to minimal duplication ofeffort which results in economiesof scale and this lowers cost.

(e) It makes training of employeeseasier as the focus is only on alimited range of skills.

(f) It ensures that different functionsget due attention
21.

Alliance Ltd is enagaged in manufacturing plastic buckets.The objective of the company is to manufactiure 100 buckets a day to achieve this the efforts of all depatements are coordinated and interlinked and authority responsibility reletionship established among various job positions .There is clarity on who is to report oto whom Name the function of management discussed above.

Answer» Correct Answer - Organising
22.

Alliance Ltd. is engaged in manufacturing plastic buckets. The objective of the company is to manufacture 100 buckets a day. To achieve this, the efforts of all departments are co-ordinated, interlinked, authority responsibility and relationship is established among various job positions. There is clarity on who is to report to whom. Name the function of management discussed above.

Answer»

The function of management discussed is Organising.

23.

As an organisation grows in size and complexity there is a tendency to move towards decntrailsed decision making because (a) employee have more knowledge about operator (b) people are complete capable and resouceful (c ) it recognises the decision maker need for autonomy ltbgt (d) all of these

Answer» (D) all of these .
It is because - Under decentralization every employee working at different levels get some share in the authority.Also it implies selective dispersal of authority showing belief that people are competent ,capable and resourceful.
24.

A manager has kept all right of diecision making with himself each and every employee has to cvome to him for orders again and again indentify the concept of management not followed by the manager

Answer» Correct Answer - Delegation.
25.

Shreya Ltd has been awarded recently with the best employer of the year award the company has believed in the ideas and suggestion of its employee there is selective dispersal of decision making authority at all levels there is no delay delivery of orders to customers due to propmt decions taken by employees Identify the concept of management followed the company

Answer» Correct Answer - Decentralisation
26.

Name the type of organisation which is flluid in form and scope and does not have fixed lines of communcation

Answer» Informal organisation.
27.

How ‘effective administration’ is possible through organising?

Answer»

It makes clear the activity of every employee and also of their extent of authority.

28.

How effective administration is possible through organisation?

Answer»

Effective Administration: It has generally been observed that there is always a condition of doubt about the authority of the managers among themselves. The process of organising makes a clear mention of each and every activity of every manager and also of their extent of authority. It is also made clear as to whom shall a manager order for a particular job. Everybody also knows as to whom they are accountable. In this way, the confusion about authority is put to end. Consequently, effective administration becomes possible.

29.

Name the type of organisational structure which promotes flexibility and initiative.

Answer»

Divisional structure.

30.

State any three limitations of 'Divisional Structure' of an organisation.

Answer»

Limitations of Divisional Structure:

(a) Conflicts may arise among different divisions with reference to allocation of funds at the cost of other divisions.

(b) It may lead to the increase in cost due to the duplication of activities across products.

(c) Manager may misuse his power and ignore organisational interests.

31.

Name the type of ‘organisational structure’ which promotes efficiency in utilisation of manpower.

Answer»

Functional structure.

32.

‘Difficulty in inter-departmental coordination’ is one of the limitations of which organisation structure?

Answer»

It is the limitation of functional organisation structure.

33.

Give the meaning of ‘Responsibility’ as an element of delegation.

Answer»

Responsibility is the obligation of the subordinate to properly perform the assigned duty.

34.

Give the meaning of 'Authority' as an element of delegation.

Answer»

Authority refers to the right of an individual to command his subordinates and to take action within the scope of his position.

35.

Give the meaning of accountability as an element of delegation.

Answer» Accountability means being answerable for the final outcome. It cannot be delegated and flows upwards, i.e. a subordinate will be accountable to his superior for the satisfactory performance of job.
36.

Give the meaning of authority as an element of delegation.

Answer» Authority refers to the right of an individual to command his subordinates and to take action within the scope of his position. As an element of delegation, if should be delegated in such a manner that a subordinate cannot escape fro his/her accountability.
37.

Which of the following is not an element of delegation?A. AccountabilityB. AuthorityC. ResponsibilityD. Informal organization

Answer» Correct Answer - D
An informal organization is the social structure of the organization, as opposed to the formal structure of an organization. It establishes how an organization functions from a practical standpoint.
38.

The top level manager has asked the production manager to achieve a target production of 2000 units in a month. But he does not give hum the authority and holds the decision-making powers. Identify and explain the concept used in the case.

Answer» Centralisation is used, as top level manager has complete authority of decision-making and retains all powers.
Centralisation of authority refers to systematic and consistent retention or concentration of authority for decision-making at top or higher levels of management. An organisation is said to be centralised, when top management retains absolute authority for making almost all decisions on the functioning of the organisation. In a centralised organisation all decisions on specific matters are taken by one or a few managers at the top level.
In such an organisation, very little authority is delegated to managers at middle and lower levels. They have to depend on the top management for instruction and guidance in their day-to-day activities. They are expected to show no initiative and freedom in their day-to-day activities. The top management exercises strict supervision and control over all the activities in the organisaiton.
39.

A manager enhances the production target from 500 units to 700 units per month, but the authority to draw raw material was not given by him. The production manager could not achieve the revised production target. Who is responsible and which principle was violated?

Answer»

The manager is responsible for work not being completed. The principle of authority responsibility

40.

Which of the following is not an element of delegation? (a) Authority (b) Accountability (c)Responsibility (d) None of these

Answer»

Correct option is (d) None of these

41.

In which situation the divisional structure happens to be appropriate?(a) Where the number of major products is more than one(b) Where the size of the organisation is quite large(c) Both (a) and (b)(d) Where primarily only one product is sold

Answer»

Correct option is (c) Both (a) and (b)

42.

A company has its registered office in Delhi, manufacturing unit at Gurgaon and marketing and sales department at Faridabad. The company manufactures the consumer products. Which type of organisational structure should it adopt to achieve its target?

Answer»
  • As a company is performing separate functions in separate areas, then it should adopt functional structure 
  • The services of experts are common to all products. It will be economical as no duplication will take place. 
  • Span of management can be increased as workers will be doing the same type of work
43.

A company has its registered office in delhi manufacturing unit at gurgaopn and marketein and sales departement at faridabad the company manufactures the fast moving consumer goods (FMCG) which type of organisational structure should it adopt ot achieve its targed ? why?

Answer» Divisional structure since the company manufacture product company .The company will have separate business units or divisions for each prodcut each unit will have a divisional manager responsible for perfomacne of his division
44.

A company has its registered office in Delhi, manufacturing unit at Chennai and marketing and sales department at Bangalore. The company manufactures consumer products. Which type of organisational structure should it adopt to achieve its target?

Answer»

Divisional organisation.

45.

A company has been registered under the companies act with an authorised share copital of Rs 20000 crores its registered office is siturate in delhi and manufacturein unit in a backward district of rajasthan its marketing department is situated in bhopal the company in manufacturing fast moving consumer goods (FMCG) which type of organisational structrue owuld suit the requirements of the company?

Answer» Divisional structure
46.

A truck manufacturing company has its registered office in delhi manufacturing unit at gurgaon and marketing departemnt is located at faridabad .Which type of organisational structure should it adopt to achive its target? Give reasons st ate any four advantages of this organisasion structure.

Answer» The company should adopt functional structure since it manufacture trucks only (a single product ) The company has separate departments loike manufactureing unit (Gurgaon) marketing and sales department (Faridabad) etc .That means the size of the organisation is large it has diversified activities and operations required a high degree of specialisation .So it should adopt functional structure
by adopting funcitonal the company gets the following advantages (Explain any four)
47.

A manager enhances the production target from 500 units to 700 units per month, but the authority to draw raw material was not given by him. The production manager could not achieve the revised production target. Who is responsible and which principle was violated?

Answer»

The manager is responsible for work not being completed. The principle of authority responsibility is violated.

48.

Harshit Ltd. has grown in size. It was a market leader but with changes in business environment and with the entry of MNCs, its market share is declining. To cope up with the situation CEO starts delegating some of his authority to the General Manager, who also felt himself overburdened and with the approval of CEO disperses some of his authority to various levels throughout the organisation. Identify the concept of management discussed above. (a) Delegation (b) Organising (c) Decentralisation (d) Centralisation

Answer»

Correct option is (c) Decentralisation

49.

A company has its registered office in Delhi, manufacturing unit at Gurgaon and marketing and sales department at Faridabad. The company manufactures the consumer products. Which type of organisational structure should it adopt to achieve its target?

Answer»

(i) As a company is performing separate functions in separate areas, then it should adopt functional structure. 

(ii) The services of experts are common to all products. It will be economical as no duplication will take place. 

(iii) Span of management can be increased as workers will be doing same type of work.

50.

National vritech Ltd has gron in size .It was a market leader but with changes in business enviroment and with the entry of MNCs its market share is delining to cope up with the situation CEO starts delegating some of his authority to the general manager who also felt himself overburdened and with the approal of CEO disperses some of his auhority to various levels throughout the organisation .Identify the concepts of management discussed above

Answer» Correct Answer - Decentralisation