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The Advantages of the Telephone

Posted on January 20, 2014 Written by Paula Brewers 3 Comments

The Advantages of a Phone callThe telephone is OFTEN viewed as an ordinary way to contact prospective or existing customers, but it is, in reality, FAR from ordinary. While e-mail and mail COMMUNICATION may be EFFICIENT, the telephone is still an ideal way to contact customers. Phone calls create stronger relationships, foster clear communication, and allow you and your customers to save time by getting the answers you need in real time.

Telephone calls are most effective in a few different types of conversations. For quick questions or information, phone calls are a great way to get information ACROSS. They are also an effective way to talk through stumbling blocks your customer’s order is facing that would otherwise create a long and time-consuming exchange of e-mails.

Telephone calls allow you to have a two-way dialog with your customers. While mailings are an effective way to get information to your customers, a two-way dialog helps you ensure that the information you give them is heard and understood. Two-way dialog also allows your customers to feel more active in