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8. Which of the following is the benefit of help desk?It results in poor quality and quicker turnaround of customerfuserrequestsIt decreases accessibility to assistance/helpIt creates a problem in teamwork and communicationООIt improves customer's service perception and satisfaction​

Answer»

The CORRECT option is It improves customer's service perception and satisfaction​.

Explanation:

  • PEOPLE, who have an excellent skill of communication and DEALING, are appointed as HELP desk.

  • The job of a help desk person is to ATTEND any customer and clear his/her information about the product etc which the company is representing.

  • The help desk person should also ensure that any query made by the customer is properly responded to and the customers are satisfied.


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