Case management is a software-based strategy to assist people with day-to-day tasks and automating work from start to end. Case management entails visualising your business process, encompassing people, data, and actions, in order to plan a flexible path that leads to your goal. By addressing business cases from start to finish and combining human activities with digital automations, we employ case management to produce goal-oriented solutions.

For example, we can simulate the process of accepting candidates after examining job applications, from gathering documentation from a candidate to CONDUCTING a job interview to receiving final approval. In case management, you can dynamically alter your work to respond to changing conditions, in addition to designing the most common path to resolution. When this STEP is relevant to the current circumstance, your business procedure can include an additional EMPLOYMENT interview. You can successfully address business procedures that follow an ambiguous or unexpected workflow with case management.

Following are the benefits of Case Management :-

• Visualization of business processes: Visualization allows users to better comprehend and assess a business process. Users can take the most efficient path to their business target after generating a visual depiction of the workflow, people, and data involved in the business process. Pega Platform is a simple editor that allows you to define your business process in a way that matches the work you need to do. You may transparently explain your business process to others, such as stakeholders, using visualization.
• Goal-focused business outcome: Users can concentrate on the most IMPORTANT aspect of a business process: achieving a specified goal. Users can achieve their business goals by following a predetermined path or by modifying the order of operations in response to dynamically changing conditions.
• Non-linear commercial actions are supported: Users can begin supporting business procedures that are most relevant to the current SITUATION on a flexible basis.
• Ad-hoc Tasks: By establishing dynamic tasks and allocating them to individuals, users can go beyond the established order of assignments. The assignment resolution is aided by adding instructions and defining goals and deadlines.
• Increased business adaptability: Users can shift a business process to a previous or subsequent milestone for more processing to guarantee that the task is completed completely.
• Increased transparency: Users can see exactly how a business process gets to a specific point, even after re-routing and additional processing, by following an audit trail and examining changes in individual fields and values.