• Work List: 
  • A worklist is a list of open, unfinished assignments that are waiting for a user to complete them. As a result, a worklist display reveals selected Assign-Worklist instances. 
    A column that indicates a work item ID is commonly included in worklist presentations, but a worklist is not a list of work items. One work item may have two or more open tasks at any given moment. These assignments may appear on the worklist of a single user or on the worklists of multiple users.
    Assignments usually appear on a worklist because they were created by an Assignment shape in a flow. Assignments are ordered by assignment URGENCY, with the most urgent assignments appearing first and having the largest pxAssignUrgency value. If the user is inactive or exclusively works in a workspace other than Process Work, the information on the worklist display may become stale (outdated). To refresh the contents of the worklist, click the refresh symbol or interact with it.
• Work Basket: 
  • A workbasket is a named list of open assignments that aren't assigned to a specific operator. An instance of the Data-Admin-WorkBasket class defines a workbasket. An ORGANISATION unit, a work group, and a calendar can all be linked to a workbasket. During system installation, a default@pega.com workbasket is generated as a last resort for assignment routing.
    The system makes assignments as work items proceed through a flow EXECUTION. Assignments can be linked to either human users (and display on their worklists) or workbaskets. A workbasket's "contents" are a collection of unprocessed tasks ARRANGED in decreasing order of priority, comparable to a worklist's contents. The work queue is a term used to describe these assignments.

There are three ways that assignments leave a workbasket:

• Users who are qualified can process an assignment by removing it from the workbasket.
• Based on work schedules, due dates, talents, WORKLOADS, and other parameters, an application can automatically route assignments in a workbasket to users.
• Managers can move assignments from a workbasket to the worklists of their employees.