1.

Explain how to tackle the customer language barrier that exists in between?

Answer»

To deal with the customer having a language problem

  • Install translation aids on customer SERVICE workstations.
  • Offer e-mail, chats or customer support OPTIONS in their language on top of the phone calls.
  • Hire some ADDITIONAL personnel with the skills needed to work with the customer.
  • Use language BARRIER procedures that can be used when handling INTERNATIONAL customer calls.


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