► Start with very general DISCUSSION and ask her what she knows about her medical condition or why she is in the facility
► Determine if she NEEDS more information or to have information REPEATED and then facilitate getting the information to her
► Involve other members of the IDT as necessary, i.e. physician, nurse
► USE active listening techniques
► INITIATE or update the care plan with social work interventions such as 1:1 visits to allow resident to share feelings r/t diagnosis and prognosis

► Start with very general discussion and ask her what she knows about her medical condition or why she is in the facility
► Determine if she needs more information or to have information repeated and then facilitate getting the information to her
► Involve other members of the IDT as necessary, i.e. physician, nurse
► Use active listening techniques
► Initiate or update the care plan with social work interventions such as 1:1 visits to allow resident to share feelings r/t diagnosis and prognosis