There are a variety of ways and tools to go about remote mobile usability testing. With our own Mobile Voice of Customer TOOL, UX professionals can gain insights into who, how and why actual users visit their mobile websites or apps plus their satisfaction and LIKELIHOOD to return and RECOMMEND the mobile site.

Basically, the way it WORKS is the following:

• Tag your site or app with JS code.
• When VISITORS come to your app, they’ll get an invitation to participate in a test.
• The test can include a task and/or a questionnaire.
• When users are finished with their session and leave the app, they get a notification inviting them to fill out a survey (their browser will open if they agree).

There are a variety of ways and tools to go about remote mobile usability testing. With our own Mobile Voice of Customer tool, UX professionals can gain insights into who, how and why actual users visit their mobile websites or apps plus their satisfaction and likelihood to return and recommend the mobile site.

Basically, the way it works is the following: