1.

How would you approach an issue where a customer says their drink is wrong?

Answer»

I will go to the customer’s table and politely ask them to EXPLAIN the problem and will understand what drink they ordered and what they got. If I will found that the drinks got mixed up, I will apologize for it and make the new drink right away.

If there is some other ISSUE with their drink such as level of sweetness or something else then I will ask them to share their taste and will UPGRADE the same drink ACCORDINGLY.



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