The purpose of this question is to assess your attitude toward dealing with problems that need to be addressed immediately for the sake of profitability. By asking this situational question, the interviewer can determine what kind of problem-solving skills you possess.

Tips:

• Show the interviewer how you can solve complex problems to support success and profitability.


• Give examples that demonstrate your critical thinking skills, prioritizing skills, and willingness to develop solutions.


• Although the question focuses more on practice, theoretical knowledge may also be valuable.

Sample Answer:

“Any time productivity drops, my first step is to find the cause. Also, I would carry out a root cause analysis to determine the major problems that caused the issue. It is possible that decreasing production is the result of failed systems or inefficient management. My former organization experienced a slight decline in productivity, which was caused by inefficient system management. Having discussed the issue with the IT team, both the network administrators and systems architects remained aware and in the loop regarding necessary system updates.”