There are customers with a very short temper so WORKING in the retail industry you must know how to deal with such kind of people. You can say something like this- “ I would respond in such a manner that satisfies my customer and he gets a proper solution to his problem without MAKING any LOSS in the business.”

Here are tips for on how you can cope up with an angry or rude customer:

Remain CALM: You need to remain calm at times when your customer yells at you in a very bad manner.

Don’t take it personally: When you are working for an ORGANIZATION you should not take things personally as you are responsible to maintain the reputation of that particular organization.

Be a good listener: An angry customer always wants to vent out his frustration so if you listen to them without a negative reaction, it would make them feel that they are being heard.

Show your sympathy: Sympathizing with an angry customer will help you in negotiating and solving the problem.

Apologize: If you say sorry in return of the customer's complaint, you wont loose anything. It would rather help you in calming down the situation.

Find a solution: Lastly you have to find the appropriate solution to the problem to satisfy your customer.

There are customers with a very short temper so working in the retail industry you must know how to deal with such kind of people. You can say something like this- “ I would respond in such a manner that satisfies my customer and he gets a proper solution to his problem without making any loss in the business.”

Here are tips for on how you can cope up with an angry or rude customer:

Remain calm: You need to remain calm at times when your customer yells at you in a very bad manner.

Don’t take it personally: When you are working for an organization you should not take things personally as you are responsible to maintain the reputation of that particular organization.

Be a good listener: An angry customer always wants to vent out his frustration so if you listen to them without a negative reaction, it would make them feel that they are being heard.

Show your sympathy: Sympathizing with an angry customer will help you in negotiating and solving the problem.

Apologize: If you say sorry in return of the customer's complaint, you wont loose anything. It would rather help you in calming down the situation.

Find a solution: Lastly you have to find the appropriate solution to the problem to satisfy your customer.