I Have A User Who Is Getting 'doc Links' To The Notes In 'db', But Th

1.	I Have A User Who Is Getting 'doc Links' To The Notes In 'db', But The 'doc Link' Doesn't Come Through. It Is Replaced By The Following "document Link Db Name, View". I Have Replaced Her Mail Template, But It's Still Not Working. Other Users Are Getting The 'doc Link' Just Fine. What Am I Missing?
Answer» A Check the field 'format preference for INCOMING mail' in the main directory first. It will probably WORK best with the setting 'Keep in SENDER format', UNLESS there are some strange routings via ‘SMTP’ or others that might CHANGE the original format. A Check the field 'format preference for incoming mail' in the main directory first. It will probably work best with the setting 'Keep in sender format', unless there are some strange routings via ‘SMTP’ or others that might change the original format.

I Have A User Who Is Getting 'doc Links' To The Notes In 'db', But The 'doc Link' Doesn't Come Through. It Is Replaced By The Following "document Link Db Name, View". I Have Replaced Her Mail Template, But It's Still Not Working. Other Users Are Getting The 'doc Link' Just Fine. What Am I Missing?

Answer»

A Check the field 'format preference for INCOMING mail' in the main directory first. It will probably WORK best with the setting 'Keep in SENDER format', UNLESS there are some strange routings via ‘SMTP’ or others that might CHANGE the original format.

A Check the field 'format preference for incoming mail' in the main directory first. It will probably work best with the setting 'Keep in sender format', unless there are some strange routings via ‘SMTP’ or others that might change the original format.

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