I Have Been Billed For Long-distance Charges From A Company I Did Not

1.	I Have Been Billed For Long-distance Charges From A Company I Did Not Choose As My Preferred Carrier. What Do I Do To Get These Charges Removed From My Bill?
Answer» CUSTOMERS who believe they've been slammed; i.e., that there has been an unauthorized change in their PIC SELECTION, should inform us immediately. Once we receive notification of an unauthorized PIC change, we will do the following: PSTC LOOKS up whether it has received a carrier change request from a long distance carrier, and whether the customer has a PIC Freeze on their phone service, prohibiting such a change without customer approval. PSTC will change back the carrier if requested by the customer, however, there is a charge for the corrected change as required. However, most carriers are aware of the charge, and some will provide a CREDIT to cover your switch back. A restricted PIC Freeze is suggested at this POINT to prevent future "slamming". Customers who believe they've been slammed; i.e., that there has been an unauthorized change in their PIC selection, should inform us immediately. Once we receive notification of an unauthorized PIC change, we will do the following:

I Have Been Billed For Long-distance Charges From A Company I Did Not Choose As My Preferred Carrier. What Do I Do To Get These Charges Removed From My Bill?

Answer»

CUSTOMERS who believe they've been slammed; i.e., that there has been an unauthorized change in their PIC SELECTION, should inform us immediately.

Once we receive notification of an unauthorized PIC change, we will do the following:

PSTC LOOKS up whether it has received a carrier change request from a long distance carrier, and whether the customer has a PIC Freeze on their phone service, prohibiting such a change without customer approval.
PSTC will change back the carrier if requested by the customer, however, there is a charge for the corrected change as required. However, most carriers are aware of the charge, and some will provide a CREDIT to cover your switch back.
A restricted PIC Freeze is suggested at this POINT to prevent future "slamming".

Customers who believe they've been slammed; i.e., that there has been an unauthorized change in their PIC selection, should inform us immediately.

Once we receive notification of an unauthorized PIC change, we will do the following: