If it is determined that an unauthorized CHANGE (slam) has occurred and the customer has already made payment to the unauthorized carrier for charges applicable to the first 30 days, the customer is ENTITLED to a refund equal to 50% of the charges paid. The authorized carrier MUST remit the 50% refund to the customer within 10 days of receiving payment from the unauthorized carrier. The customer has the option of REQUESTING that the authorized carrier re-bill the unauthorized charges at the authorized carriers rate. In either case, however, the customer will ACTUALLY receive the refund only if the unauthorized carrier remitted the funds to the authorized carrier.

If it is determined that an unauthorized change (slam) has occurred and the customer has already made payment to the unauthorized carrier for charges applicable to the first 30 days, the customer is entitled to a refund equal to 50% of the charges paid. The authorized carrier must remit the 50% refund to the customer within 10 days of receiving payment from the unauthorized carrier. The customer has the option of requesting that the authorized carrier re-bill the unauthorized charges at the authorized carriers rate. In either case, however, the customer will actually receive the refund only if the unauthorized carrier remitted the funds to the authorized carrier.