1.

I Have Been Told My Token Is In Next Token Mode. What Does This Mean?

Answer»

This can occur when your ID has failed to authenticate more than the preset number of times (the wrong passcode has been entered). This also occurs on random occasions even if you have previously authenticated so the system can validate the token is still in your possession.

  • When you are PROMPTED for the NEXT Token code
  • Wait for the tokencode to CHANGE on your token.
  • ENTER ONLY the token code. Do not enter your PIN+tokencode.

This can occur when your ID has failed to authenticate more than the preset number of times (the wrong passcode has been entered). This also occurs on random occasions even if you have previously authenticated so the system can validate the token is still in your possession.


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