You are in New PIN mode because your token is not yet associated with a PIN, which is required for two-factor authentication. All new tokens will be in this mode, even replacement tokens.

How to create your own PIN:

• Please go to HTTPS://agencytokens.nasa.gov
• USING your NEW token, enter only the token code. Do Not Enter Your Pin.
• You will be PROMPTED to create a new pin.
• Please create an 8 character alphanumeric PIN. Do not use special characters. Do not enter more than an 8 character alphanumeric PIN.
• Once a new PIN has been created the system will ask you to authenticate using the PIN and tokencode.
• You can then return to VPN login site.
• If your token is about to expire and you received a new token, please turn the token into the point of contact that issued your replacement token or drop the token off to JSC RSA Support REPRESENTATIVES at Bldg 8. (WSTF users at the ACES CENTER POC Martin Seeley).

You are in New PIN mode because your token is not yet associated with a PIN, which is required for two-factor authentication. All new tokens will be in this mode, even replacement tokens.

How to create your own PIN: