1.

If a customer isn't satisfied with his/her meal, what would you do?

Answer»

The interviewer wants to know your customer handling SKILLS and if you can stay professional in dealing with them.

  • I will first find out what exactly makes them upset in their meal and apologize.
  • The most IMPORTANT thing is to listen to them and make them realize that they are heard.
  • Ask them how we can FIX it and let them LEAD to a solution.
  • Offer a replacement and then give PERSONALIZED attention to them.

Try as best as you could because, in the end, an unhappy customer is a client loss.


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