What would you do if a customer gets angry because of late delivery?

1.	What would you do if a customer gets angry because of late delivery?
Answer» Late deliveries are the biggest risk of damaging relationships with your customers. I will handle the SITUATION by following these ways- I will be transparent about delays and will not rise their expectations to deliver the food before the expected time. Customers will understand the situation like product shortage, WEATHER ISSUES just assure them their product will be delivered but a bit late. Apologize before they say anything. Customers are more forgiving if you are honest and transparent. Offer them gifts, shipping REFUNDS, and other credits to show that you VALUE their time. Communication is the best way to calm your customer. Communicating in a way that is honest, transparent, and generous increases the chances of keeping them.

Answer»

Late deliveries are the biggest risk of damaging relationships with your customers. I will handle the SITUATION by following these ways-

I will be transparent about delays and will not rise their expectations to deliver the food before the expected time.
Customers will understand the situation like product shortage, WEATHER ISSUES just assure them their product will be delivered but a bit late.
Apologize before they say anything. Customers are more forgiving if you are honest and transparent.
Offer them gifts, shipping REFUNDS, and other credits to show that you VALUE their time.
Communication is the best way to calm your customer. Communicating in a way that is honest, transparent, and generous increases the chances of keeping them.

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