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InterviewSolution
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If Reaction Time For A Ticket Is Overdue, How You Can Configure System To Send Alert To Service Agent? |
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Answer» Alter When Over Due : You can select this option, it means if reaction time for a ticket is overdue, system will send alert to SERVICE AGENT. Select the required MILESTONES. To maintain reaction time for all MILESTONE, go to Details for milestone > Add Row. Alter When Over Due : You can select this option, it means if reaction time for a ticket is overdue, system will send alert to service agent. Select the required milestones. To maintain reaction time for all milestone, go to Details for milestone > Add Row. |
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