SAP C4C Retail store agent can PERFORM following functions :

Customer VIEW :

An agent can check and view customer past order DETAILS and hence provide personalize service by recommending few products.

Customer Check-In :

Check in the customer to store for shopping.

Customer Look up:

Retail agent can look up for the details of any customer who walks in to the store, his loyalty status, contact details, etc.

Product Recommendation :

Sales agent can recommend products to customer as per wish list.

Product Look up :

Retail agent can look up the products for CUSTOMERS and provide details like prices, offers and location of products in store.

Availability Check :

C4C Retail agent can perform the availability check for specific products in their stores as WELL as other store locations.

SAP C4C Retail store agent can perform following functions :

Customer View :

An agent can check and view customer past order details and hence provide personalize service by recommending few products.

Customer Check-In :

Check in the customer to store for shopping.

Customer Look up:

Retail agent can look up for the details of any customer who walks in to the store, his loyalty status, contact details, etc.

Product Recommendation :

Sales agent can recommend products to customer as per wish list.

Product Look up :

Retail agent can look up the products for customers and provide details like prices, offers and location of products in store.

Availability Check :

C4C Retail agent can perform the availability check for specific products in their stores as well as other store locations.