Impact of technology in crm

1.	Impact of technology in crm
Answer» Answer: CRM technology has SIGNIFICANTLY IMPACTED the relationship between data, information and knowledge and their use in the RETAIL industry. Data and information are now used as a source of competitive advantage. Knowledge is now seen as a resource through RETENTION and SHARING.

Answer»

Answer:

CRM technology has SIGNIFICANTLY IMPACTED the relationship between data, information and knowledge and their use in the RETAIL industry. Data and information are now used as a source of competitive advantage. Knowledge is now seen as a resource through RETENTION and SHARING.

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Impact of technology in crm

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