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Solve : adware in Symantec after scan? |
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Answer» I ran a full scan of my Norton Anti-virus and found, not a virus, but an Adware. File name: rwhedlwz.exe, threat name: Adware.Hotbar and at risk. I downloaded the removal tool from Norton Symantec " Fxhotbar.exe" I ran the tool, but after a few second, I get an error message. It is also impossible to close the window of the message error by clicking on the off and the X, to close the window. I have to go to the task MANAGER and click on end task. How can I remove the Adware? regards, PS: Here is the error message: Microsoft VisualC++ Runtime Library Runtime Error! Program: C:\Documents and sett... R6034 A application has made an attempt to load the C runtime library incorrectly. Please contact the application's support team for more information. Note: I suppose I would have to contact symantec, but they are very slow to answer, so I didn't. Open up Add/Remove Programs and uninstall Hotbar. Then download CCleaner (install without Yahoo! toolbar) and have it fix your registry entries with the Issues feature. If that doesn't fix the problem, you can go here for more information. For future reference, you may want to do your scans in Safe Mode, as that makes it easier for malware to be detected and removed. As I'm sure many would agree, Norton isn't the best scanner out there, so I would suggest getting AVG Anti-Spyware, updating it, and doing a full scan in Safe Mode. If you decide that you like this program better, we can help you with disabling/removing Norton properly.Another exorcism Chris ? ? Let me know. I've got my holy water...Hi Chris, I went to Add/Remove programs to look for Hotbar, but couldn't fint it. What should I do then? Best Regards,Continue with the rest of the suggestion (CCleaner and AVG). After those scans are COMPLETE, if you still think you're infected, you can download HijackThis (save it in a folder where you can easily find it) and post a log here (which might take a couple of posts). If you're still infected, we can use the log to help you remove the malware manually.You might have to remove Hotbar manually. Use Spybot S&D and Adaware SE to scan in Safe Mode and then just use the Windows search function to search for remaining Hotbar files. You may also need to do the same for the registry, although that is slightly dangerous if you go on a deleting spree. Hi Raptor, How do you scan in Safe Mode?Quote The ignorant person does not know enough to know that he does not know.Tap F8 before Windows boots, choose safe mode from the list. I ran the ZoneAlarm Anti-spyware, the CCleaner, and the Spybot S & D. After all that, I did a full scan with Norton Anti-Virus and...presto...a clean bill of health. The Adware.Hotbar was gone. I like the CCleaner and will keep it on my PC. Thanks Chris. I also like the spybot S & D . Thanks, Raptor. Thank you very much for your help.You're very welcome. If you continue to have any problems, let us know.See you around, Darts. Here Ya Go... DLoad the tool below... Norton Removal Tool Do not run it yet. 1) DLoad and install ERUNT and have it make a backup of your registry... 2) Use Add Remove Programs first and un-install Norton... 3) From Windows Explorer search for any folders named Norton and Symantec and delete them... 4) Open regedit and type Norton in the search bar. Delete all entries it finds. F3 takes you to the next instance of Norton. Continue til you have reached the end of the registry... 5) Repeat the above process using Symantec instead in the search field. Delete any Symantec keys it finds... 6) Now run the Norton Removal tool you DLoaded... 7) Empty the recycle bin... 8.) Go to My Computer and RIGHT clik the C: drive and select Properties and run disk cleanup... 9) Re-boot and run disk defrag.... There you're done ! patio. Chris... a little sprinkle please ? ?*sprinkle* Be gone, Norton, be gone! Leave this poor user alone so they may find better protection! The power of Chris compells you! |
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