I am frustrated.... Here is what i have.. windows xp home.. it is an HP. laptop. i have not EVEN used a quarter of it yet... now here is the troubles... i can not get any of my virus programs to connect to the internet to update.. i am using AVG free edition... i also have Malwarebytes it wont even run now. and i can not get it to uninstall to reinstall it.. i just installed AntiVirPE Classic and it found one trojian.. i deleated a bunch of files from the other owner and i can not get his profile of the system. i TRIED to get the system to run the defrag and that wont run..last nigh i was surfing and my searches were being hijacked to jump and MAXIUM.. i closed the windows before they got there. i dont use internet explorer.. i am using firefox. oh yea.. many of my windows come up with the "cant find window" Can Any one help?
Lady
You said 'other owner'. How long have you had this laptop?Since Aug.Still trying to download something to help me... i get this:

Failed to Connect

Firefox can't establish a connection to the server at download.microsoft.com.

Though the site seems valid, the browser was unable to establish a connection.

* Could the site be temporarily unavailable? Try again later.
* Are you unable to browse other sites? Check the computer's network connection.
* Is your computer or network protected by a firewall or proxy? Incorrect settings can interfere with Web browsing.

i have no fire wall on i am using sprint broad band to connect and i didnt start havin all these problems till just the other dayWired connection or wireless ?
Are you using a router ?
Was the account you were trying to rid yourself of an Admin account ?

If router unplug it for 30 seconds and plug it back in.
Wait at least 3 minutes before trying to connect.
Do the same with the modem ...again waiting the appropiate time.
Re-boot the laptop as well.I am wireless.. well sort of the device connects to my computer but not to a router or the wall... like on the go sprint.. any where i got phone service i got computer service..
and yes it was a admin account...i did just get mcaffey stinger to download and it found 4 trojan downloaders UA.
I dont like this can some one help me??
LadySince it's second-hand computer, it may be severely infected (judging from your description.
If I were you, I'd go for clean install of Windows. I dont have that option. I dont have the disks for windows. and everything was fine up till monday.. no virus spyware anything..is their anything else i can do???See, if you can connect in Safe Mode with Networking.
But....I'm afraid, you're gonna need Windows CD anyway.ok i have antivirus 2009 on my system i have found that much out..... it appears to be a very powerful spyware.. i can google it and i see where it says how to uninstall it.. ut i click on it and i get taken else where..You have connection issues and now infection issues...which one first ? ?

Let's Start Here

Follow the instructions and post your logs and one of our Resident Malware Experts will be along shortly...I canot load up the pages you said to on your sight... And no it is not a xp problem that I need to reinstall windows... It only shuts down the anit virus, anti spyware windows. I can search every where else... It is smart.. I had on my system malware bytes and it stops it from running.. spybot again stopped it. malware byter.. again stopped it.. I have been to cnet and trying to download their spyware programs... It either wont let me connect to the sight or stops the program from running... I tell ya this one has got me stumped...
Lady

I do not give malware removal advice as i am not qualified to do so...
However that being said i was able to get rid of this recently using 2 tools.
So here's what i suggest:
On another machine Travel Here and print these instructions out.
DLoad a fresh copy of MalwareBytes and Hijack this from the instructions and put them on a flash drive.
Then follow the instructions on the infected machine and when finished post a fresh Hijack this log in the Virus and Spyware section here so they can see if you need further assistance.If you do a "System Restore" choosing "one check point" before your computer had been infected, might help your computer from those spyware. When you done with the "system restore" go to "safe mode" and delete the infected file if you know where it is.