After doing a daily check on my computer a trojan was discovered.I fixed that PROBLEM,but after restarting the computer all of my desk icons are gone as well as the windows start up.I had to go through the back door to get on the net.Can anyone please tell me how I can fix that or even maybe how to back my computer up going through the back door? I really need some help.My 17 year old son lives in Ga.while I am here in Co.and using the computer is the only way I have been able to keep in touch with him. I would really appreciate it if someone can help me. What exactly do you mean by "the back door"?
What version of windows is this?
What protection software do you have installed? (Anti-virus, firewall, anti spyware etc.)
What are you seeing when windows loads? Just your background image and nothing else?I don't know alot about computers,but when I start my computer all I have is the background and nothing else on my desk top so I have to through program files to get on the net.I have a windows xp.I have defender pro on my computer and it said I had 3 trojans so I got RID of them.When I restarted my computer is when everything disappeared of my desk top.I have all the protection on it and for 3 years have not had any problems with it until yesterday.unfortunately,I was a little late learning about computers and got my first 1 3 years ago. My son in Ga. does not have a phone and that is how I have been keeping in touch with him. I am not sure of what I am doing at times and it is difficult when it comes to all the computer terms.lol I am almost ready to just take the computer to a shop because I don't know if I am capable of trying to fix this myself.Try this:
Press ctrl+alt+delete.
In the Task Manager select File
Select Run...
Type Explorer.exe and hit enter

Does this bring your icons and taskbar back?
(Note this isn't a permanent fix, just a test.)
yeah,all that comes up then.That is how I have been getting on the net.lol Do you know if I can back my computer up a few days without doing anymore damage and if so how do I get to the file I need to back it up? I really appreciate your help.When I go to hp recovery there is nothing there.Nothing happens.Quote

a trojan was discovered.I fixed that problem