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Solve : AVG Free 8.0 download problem?

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Hello Forum. I have tried twice to download the new AVG 8.0 Free software program from Download.com. (45.5 MB) Both times the download reached a point where it gave me an error message in a dialog box saying that " CRC failed in files.dat Unexpected end of archive " On my first attempt to download I got the message early on . After about 2 megs were downloaded. I tried again and on the 2nd attempt I got as far as 37megs downloaded before I got the same message. I have dialup so you know how long I had been downloading.( 3hours) All in vain.
So... what to do? Stay with AVG 7.5? No more updates after 5-31-08. Should I REMOVE 7.5 and try again.? Is there another freeware anti-virus program I can download. I have WIN XP IE6 . 80% free disk space. 512 MB RAM. Never had any problems with AVG 7.5 Everything is up to date. Just can't download the new edition 8.0. Also this question: Even if there are no auto updates with AVG 7.5 is it still possible to go to AVG site and manually download updates for AVG 7.5 after 5-31-08? Just as I still do with Ad-Aware SE. I would appreciate any responses. Thank You.Check this site: http://forum.grisoft.cz/freeforum/Try different sites:
http://free.grisoft.com/
http://www.majorgeeks.com/download886.html
http://www.filehippo.com/download_avg_antivirus/Thanks for replies. I went to AVG Forum and found more than a few people who had a problem downloading AVG Free 8.0. Most questions were not answered on their forum. The moderator spent more time chastising those seeking help for one thing or another. No help there. I will try another down load site as suggested. I am wary about uninstalling 7.5 first, since many on the AVG forum said they had done that and still could not download AVG 8.0 . They downloaded another free anti-virus program called Avast. Question: Must I uninstall 7.5 before downloading 8.0 ? And is Avast a good anti-virus program? Are there any other good freeware programs out there. I don't really want to buy MacAfee or Norton. EVERYBODY I know who uses them has slowdown problems. Thanks again for the help.Quote

I am wary about uninstalling 7.5 first, since many on the AVG forum said they had done that and still could not download AVG 8.0 . They downloaded another free anti-virus program called Avast.

I'm one of them.

My opinion 'was' AVG and Avast were the best. I am now down to Avast. I couldn't wait to figure out why it wouldn't download. You have to have an antivirus.

Look here http://www.av-comparatives.org Avast tops the list. The free version has the same detection rate and database as the Pro version so don't worry about there being any difference in the free and paid version giving you protection. Stay away from McAfee, or Norton.
No, you don't have to uninstall 7.5, while downloading 8.0.
Yes, you have to uninstall 7.5, before installing 8.0.
Avast is very good program.
I'm considering switching to it, if AVG won't fix their problem by the end of the month.Hello Forum. Thanks for all your replies and help. Here is what I did. I went to majorgeeks.com as advised. I downloaded and saved AVG 8.0(45.5 mb) to desktop. It downloaded without any problem. No error messages as twice before. Then I opened it and ran it from desktop. It completely installed without a hitch. (miracle?)At that point AVG 7.5 disappeared from system tray and Windows could not locate it with its flashlight. I presume the 8.0 installer must have uninstalled it. I LOOKED in program list and 7.5 folder was there but it had 0 bytes. It is now in recycle bin. AVG 8.0 is now entered on program list. All OK so far. I downloaded the latest updates etc. and ran 8.0. It took 45 min to scan the whole computer. It did find 199 items including 5 or 6 Trojans. I never got a warning about Trojans with 7.5. So..I will play it by ear for now. If I have any problems I will go to Avast as you have recommended. Again, thanks for all your help. It is appreciated.Thats quite a few items to be found and could explain why you were having problems installing it to start with. You could post a HJT log so we can make sure everything nasty is actually gone.


Download and rename HijackThis (HJT)
  • Double-click on HJTInstall.
  • Click on the Install button.
  • It will automatically place HJT in C:\Program Files\TrendMicro\HijackThis\HijackThis.exe.
  • Upon install, HijackThis should open for you.
    • Close HijackThis and rename it.
    • Go to C:\Program Files\Trend Micro\HijackThis.exe
    • Right click on HijackThis.exe and select Rename.
    • Type in sniper.exe and press Enter.
    • Right-click on sniper.exe and select Send To > Desktop (create shortcut)
  • From the desktop open Hijackthis.
  • If using Windows Vista, Right-click and Run As Administrator.
  • Click on the Do a system scan and save a log file button
  • Hijackthis will scan and then a log will open in notepad.
  • Copy and then paste the entire contents of the log in your post.
    • Do not have Hijackthis fix anything yet. Most of what it finds will be harmless or even required.
    Although we have renamed Hijackthis to sniper, we will still refer to it as Hijackthis or HJT.
OK ,evilfantasy, I will download it and follow your procedures and get back with a post. I have never used HJT before and am not sure exactly what it does other than identify entries in programs. But I will do it and get back with a post. Thanks for your help.HLogfile of Trend Micro HijackThis v2.0.2
Scan saved at 2:30:31 PM, on 5/3/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe
C:\Program Files\Dell Support Center\bin\sprtsvc.exe
C:\Program Files\Viewpoint\Common\ViewpointService.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\hkcmd.exe
C:\Program Files\Java\jre1.5.0_02\bin\jusched.exe
C:\Program Files\Intel\Modem Event Monitor\IntelMEM.exe
C:\Program Files\Dell\Media Experience\PCMService.exe
C:\Program Files\MusicMatch\MusicMatch Jukebox\mmtask.exe
C:\WINDOWS\system32\dla\tfswctrl.exe
C:\PROGRA~1\AVG\AVG8\avgtray.exe
C:\Program Files\NetZero\exec.exe
C:\Program Files\Dell Support Center\bin\sprtcmd.exe
C:\Program Files\SpywareGuard\sgmain.exe
C:\Program Files\SpywareGuard\sgbhp.exe
C:\PROGRA~1\AVG\AVG8\avgrsx.exe
C:\PROGRA~1\AVG\AVG8\avgemc.exe
C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe
C:\Program Files\NetZero\exec.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Program Files\Trend Micro\sniper.exe\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dell4me.com/myway
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://my.netzero.net/s/search?r=minisearch
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = about:blank
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.dell4me.com/myway
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://my.netzero.net/s/search?r=minisearch
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://my.netzero.net/s/search?r=minisearch
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://www.dell4me.com/myway
R3 - URLSearchHook: URLSearchHook Class - {37D2CDBF-2AF4-44AA-8113-BD0D2DA3C2B8} - C:\Program Files\NetZero\SearchEnh1.dll
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:\Program Files\AVG\AVG8\avgssie.dll
O2 - BHO: SpywareGuard Download Protection - {4A368E80-174F-4872-96B5-0B27DDD11DB2} - C:\Program Files\SpywareGuard\dlprotect.dll
O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\system32\dla\tfswshx.dll
O3 - Toolbar: ZeroBar - {F5735C15-1FB2-41FE-BA12-242757E69DDE} - C:\Program Files\NetZero\toolbar.dll
O3 - Toolbar: (no name) - {40D41A8B-D79B-43d7-99A7-9EE0F344C385} - (no file)
O3 - Toolbar: ZeroBar - {F0F8ECBE-D460-4B34-B007-56A92E8F84A7} - C:\Program Files\NetZero\Toolbar.dll
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\jre1.5.0_02\bin\jusched.exe
O4 - HKLM\..\Run: [IntelMeM] C:\Program Files\Intel\Modem Event Monitor\IntelMEM.exe
O4 - HKLM\..\Run: [PCMService] "C:\Program Files\Dell\Media Experience\PCMService.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [mmtask] c:\Program Files\MusicMatch\MusicMatch Jukebox\mmtask.exe
O4 - HKLM\..\Run: [UpdateManager] "C:\Program Files\Common Files\Sonic\Update Manager\sgtray.exe" /r
O4 - HKLM\..\Run: [dla] C:\WINDOWS\system32\dla\tfswctrl.exe
O4 - HKLM\..\Run: [dscactivate] "C:\Program Files\Dell Support Center\gs_agent\custom\dsca.exe"
O4 - HKLM\..\Run: [AVG8_TRAY] C:\PROGRA~1\AVG\AVG8\avgtray.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [NetZero_uoltray] C:\Program Files\NetZero\exec.exe regrun
O4 - HKCU\..\Run: [DellSupportCenter] "C:\Program Files\Dell Support Center\bin\sprtcmd.exe" /P DellSupportCenter
O4 - Startup: SpywareGuard.lnk = C:\Program Files\SpywareGuard\sgmain.exe
O8 - Extra context menu item: &AIM Search - res://C:\Program Files\AIM Toolbar\AIMBar.dll/aimsearch.htm
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_02\bin\npjpi150_02.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_02\bin\npjpi150_02.dll
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM\aim.exe
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\system32\Shdocvw.dll
O9 - Extra button: MUSICMATCH MX Web Player - {d81ca86b-ef63-42af-bee3-4502d9a03c2d} - http://wwws.musicmatch.com/mmz/openWebRadio.html (file missing)
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation TOOL) - http://go.microsoft.com/fwlink/?linkid=39204
O16 - DPF: {5ED80217-570B-4DA9-BF44-BE107C0EC166} (Windows Live Safety Center Base Module) - http://cdn.scan.onecare.live.com/resource/download/scanner/wlscbase370.cab
O16 - DPF: {A90A5822-F108-45AD-8482-9BC8B12DD539} (Crucial cpcScan) - http://www.crucial.com/controls/cpcScanner.cab
O16 - DPF: {C606BA60-AB76-48B6-96A7-2C4D5C386F70} (PreQualifier Class) - http://www.verizon.net/checkmypc/includes/MotivePreQual.cab
O16 - DPF: {E856B973-45FD-4559-8F82-EAB539144667} (Dell PC Checkup Installer Control) - http://pccheckup.dellfix.com/rel/41/install/gtdownde.cab
O16 - DPF: {E8F628B5-259A-4734-97EE-BA914D7BE941} - http://www.driveragent.com/files/driveragent.cab
O16 - DPF: {F04A8AE2-A59D-11D2-8792-00C04F8EF29D} (Hotmail Attachments Control) - http://by106fd.bay106.hotmail.msn.com/activex/HMAtchmt.ocx
O17 - HKLM\System\CCS\Services\Tcpip\..\{108D86AC-BE6E-4842-AEFE-582F860D3D44}: NameServer = 64.136.44.74 64.136.52.74
O17 - HKLM\System\CS1\Services\Tcpip\..\{108D86AC-BE6E-4842-AEFE-582F860D3D44}: NameServer = 64.136.44.74 64.136.52.74
O18 - Protocol: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - C:\Program Files\AVG\AVG8\avgpp.dll
O20 - AppInit_DLLs: avgrsstx.dll
O23 - Service: AVG8 E-mail Scanner (avg8emc) - AVG Technologies CZ, s.r.o. - C:\PROGRA~1\AVG\AVG8\avgemc.exe
O23 - Service: AVG8 WatchDog (avg8wd) - AVG Technologies CZ, s.r.o. - C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe
O23 - Service: SupportSoft Sprocket Service (dellsupportcenter) (sprtsvc_dellsupportcenter) - SupportSoft, Inc. - C:\Program Files\Dell Support Center\bin\sprtsvc.exe
O23 - Service: Viewpoint Manager Service - Viewpoint Corporation - C:\Program Files\Viewpoint\Common\ViewpointService.exe

--
End of file - 7136 bytes
ere is HJT log file. Sorry it took me a while to get back to you. The email went to my spam box for some reason.

Any way... I don't see any malware but there are a few things that need to be taken care of.

Open Hijackthis and select Do a system scan only.

Place a check mark next to the following entries: (if there)

O3 - Toolbar: (no name) - {40D41A8B-D79B-43d7-99A7-9EE0F344C385} - (no file)

Important: Close all windows except for Hijackthis and then click Fix checked.

Exit Hijackthis.

---------

You have Viewpoint installed.

Viewpoint Media Player/Manager/Toolbar is considered as foistware instead of malware since it is installed without users approval but doesn't spy or do anything "bad". See Viewpoint to Plunge Into Adware

It is suggested to remove the program now.
Go to Start > Settings > Control Panel > Add/Remove Programs and remove the following programs if present.
  • Viewpoint
  • Viewpoint Manager
  • Viewpoint Media Player
  • Viewpoint Toolbar
  • Viewpoint Experience Technology
If you have trouble removing Viewpoint, I suggest that you use ViewpointKiller

Once you have downloaded ViewpointKiller, unzip it to a convenient location such as your desktop.
Run ViewpointKiller, and select File > Do All Killings
Follow the prompts, selecting Yes or No, depending on which selection you are most comfortable with.
A logfile will be created in the folder you unzipped ViewpointKiller to, please paste the contents here.

Let me know how everything is now.
Broni: Thanks for reply. I ran HJT "System Scan Only". found the specific entry and deleted it. Also went to 'Add/Remove Programs' and found ' Viewpoint Manager' and 'Viewpoint Media Player'. Removed both. No other Viewpoint programs were listed. Did not yet download 'Viewpoint Killer' program. Presume it is not necessary now. If it is necessary to view logfile, let me know and I will download Killer and copy the log file and paste it here. Thanks again for your help. BillNot necessary to post the log as long as the uninstall went OK.

One more thing.

Use the Secunia Software Inspector

  • Click Start Now
  • Check the box next to Enable thorough system inspection.
  • Click Start
  • Allow the scan to finish and scroll down to see if any updates are needed.
  • Update anything listed.
.
You might also have a look through this article for tips on KEEPING your PC running smooth. Slow Computer/browser? It May Not Be Malware

Let us know if anything else comes up.

Safe surfing...Evil, I'm studying Hijack this logs and I'm curious why you re-named it to sniper.exe?Some forms of malware can detect the hijackthis.exe and "hide" from it. You have a better chance of seeing certain infections.


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