System info: Desktop: Dell, XPS 630, Running Windows 7; 16GB RAM; Office 365; Photoshop CS6;
Laptop: Dell, Inspiron, 17R – OS: Windows 8; 8GB RAM; Office 365

Hi All – I have an odd issue with AVG that has created a nightmarish issue on my systems. On the ADVICE of several folks here and on other sites, as well as a tech savvy friend, I loaded the trial version of AVG security. As soon as the system rebooted, the system became very unstable. Screen freezes, very slow performance, very slow Internet responses and multiple crashes. Believing that something had occurred during the installation, I decided to uninstall and reinstall the software. This is where the nightmare began. It is impossible to remove this program from either system! I followed the instructions on the AVG site and used Windows uninstall utility and then used the AVG command PROMPT utility to remove the program. As soon as I rebooted, there was AVG again. At this point, I contacted AVG and a tech tried to walk me through another method to remove the program. I downloaded, installed and then used a second command prompt utility that the tech told me to use. During the process of the uninstall, I was disconnected from this tech. (I was informed that this would occur and told to reconnect and let him know if the fix worked.) When the system rebooted, it was immediately apparent that AVG had not uninstalled. I reconnected to AVG tech support; however, this time the tech seemed unfamiliar with my case (I had a case #) and equally unfamiliar with the program. She suggested using the uninstall tools I had already used previously – multiple times – without success. I explained this and the tech became quite rude and, after I asked if she could pull up my case so that we didn't have to repeat the same things again, she terminated our connection.

I am now working with two computers that are held hostage to AVG. Because AVG remains in shell form only, I have no active anti-virus/security program on either computer. I cannot load another program because…of AVG. I’ve tried restoring both systems to previous good points, but this has not helped remove AVG. After two phone calls and numerous e-mails, I have yet to receive help from AVG – other than being told to once again use the utilities that have not worked. (I have tried several more times) I know that many folks here are extremely knowledgeable and I am desperately hoping someone can help me get this blasted thing off my systems. Thank you for any help!
Use this tool to remove AVG.

AVG Antivirus - AVG Antivirus Remover utility

Download and install MicroSoft Security Essentials. Make sure to install the correct one for your computers ie 32 bit or 64 bit.

MicroSoft Security Essentials All versions and all languages.Hi - I apologize for posting my question and then disappearing without ever answering to your response. A family emergency took me away for ten days and I just read the response. The AVG removal tool is what I have already used, several times and for some reason it has not worked. In several of my contacts with AVG they have supplied both the tool you mention and a second command prompt tool. Neither of these tools has worked to remove the entire program. I'm very frustrated not just because nothing has worked, but because the people at AVG have been so useless in helping resolve the issue. I had heard so many great things about the company and, in particular, this software. They are highly rated by many tech sites, but obviously, ratings aren't ALWAYS honest. Now that I'm back to WORK, I'm probably just going to reformat the drive, thus removing everything, including this POS software. Thank you for your efforts.You're welcome. I will lock this thread. If you need it re-opened, please send me a pm.