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InterviewSolution
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Solve : Banned from AVAST Forum for no known reason? |
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Answer» I am 76 and retired,with limited knowledge and use of computers.I had Microsoft Sec.Ess.AV on my desktop(XP Home).I changed this to Avast Free.Next DAY I registered in Avast Forum to post a simple question:I have a laptop(Vista Home 64 b.)and a netbook (Win 7 34 b.)and asked Forum whether I could download Avast Free on these other two computers,using the same email address and password.Next day I wanted to check if there was any answer,but I found to my amazement,that I WAS BANNED FROM ENTERING THE FORUM FOREVER!UNBELIEVABLE!I have done nothing to deserve this,I am not a cybercriminal!I called their UK tel.#,called tech support,they directed me to Customer Support.Since May 5,I have 4 different "tickets',that come automatically re the above complaint,BUT NO ANSWER AT ALL FROM AVAST and of course no solution. I am 76 and retired,with limited knowledge and use of computers.I had Microsoft Sec.Ess.AV on my desktop(XP Home).I changed this to Avast Free.Next day I registered in Avast Forum to post a simple question:I have a laptop(Vista Home 64 b.)and a netbook (Win 7 34 b.)and asked Forum whether I could download Avast Free on these other two computers,using the same email address and password.Next day I wanted to check if there was any answer,but I found to my amazement,that I WAS BANNED FROM ENTERING THE FORUM FOREVER!Unbelievable!I have done nothing to deserve this,I am not a cybercriminal!I called their UK tel.#,called tech support,they directed me to Customer Support.Since May 5,I have 4 different "tickets',that come automatically re the above complaint,BUT NO ANSWER AT ALL FROM AVAST and of course no solution.Being banned from their forum seems very strange. Is that forum at http://forum.avast.com/? I have avast Free installed on 3 computers at home. I am not absolutely sure about registering multiple computers but, if I recall correctly, you do not need a different email address and password for each computer. I do have a note to myself that I have two email addresses associated with my avast registrations. Since I have it installed on 3 computers, my recording of 2 email addresses either indicates a separate address for each registration is not necessary or I have failed to record the address used for one of my registrations. So, I suggest simply trying multiple registrations with the same email address and password. If it is not allowed, you will get an indication of that in some way. I suggest you not reject avast due to your negative experience with that forum. Avast is a very good antivirus program. Thank you so much for your response.Yes,the link is the same that will ban me and the text makes it clear that the ban is not set to expire(their text). And because I can not enter at all,I have no way that I can think of to register with a different user name and password.This is part of what is so unbelievable.The other part of course,that other than the automatic giving of new ticket numbers every time(I now have 4 different ones from different days)they do not answer my complaint.I marked it urgent,doesn't help.They just seem to ignore it.So,for now,I am leaving Avast on my XP desktop(along with other defenses and use that computer rarely and for very limited purposes),but I am really reluctant to download Avast on my other 2 computers,even though I would like to.I will probably settle on AVG,but I am STILL waiting a few days in the hope that one of my complaint letters will be responded to.Amazing,that there is never a dull moment with computers and one can always EXPECT the unexpected! In the meantime,thank Heavens for smart people like you,who are taking the time and are devoted to council people like me! Thank you again!!! |
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