InterviewSolution
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InterviewSolution
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Solve : Black box the reads: "Your System is Infected!"? |
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Answer» First of all, thank you for helping people like me! The initial steps have already helped out my system.
Important: Close all open windows except for HijackThis and then click Fix checked. Once completed, exit HijackThis. ---------- Download Disable/Remove Windows Messenger to the desktop to remove Windows Messenger. Do not confuse Windows Messenger with MSN Messenger because they are not the same. Windows Messenger is a frequent cause of popups. Unzip the file on the desktop. Open the MessengerDisable.exe and choose the bottom box - Uninstall Windows Messenger and click Apply. Exit out of MessengerDisable then delete the two files that were put on the desktop. ---------- If you already have ComboFix be sure to delete it and download a new copy. Download ComboFix© by sUBs from one of the below links. Be sure top save it to the Desktop. Link #1 Link #2 **Note: It is important that it is saved directly to your Desktop Close any open Web browsers. (Firefox, Internet Explorer, etc) before starting ComboFix. Temporarily disable your antivirus and any antispyware real time protection before performing a scan. Click this link to see a list of security programs that should be DISABLED and how to disable them. Double click combofix.exe & follow the prompts. Vista users Right-Click on ComboFix.exe and select Run as administrator (you will receive a UAC prompt, please allow it) When finished ComboFix will produce a log for you. Post the ComboFix log in your next reply. Important: Do not mouseclick ComboFix's window while it is running. That may cause it to stall. Remember to re-enable your antivirus and antispyware protection when ComboFix is complete. If you have problems with ComboFix USAGE, see How to use ComboFixI've attached the ComboFix log. [Saving space, attachment deleted by admin]That found more than I thought it would. * Click START then RUN - Vista users press the Windows Key and the R keys for the Run box. * Now type Combofix /Uninstall in the runbox * Make sure there's a space between Combofix and /Uninstall * Then hit Enter * The above procedure will: * Delete the following: * ComboFix and its associated files and folders. * Reset the clock settings. * Hide file extensions, if required. * Hide System/Hidden files, if required. * Set a new, clean Restore Point. ---------- Clean out your temporary internet files and temp files. Download TFC by OldTimer to your desktop. Double-click TFC.exe to run it. Note: If you are running on Vista, right-click on the file and choose Run As Administrator TFC will close all programs when run, so make sure you have saved all your work before you begin. * Click the Start button to begin the cleaning process. * Depending on how often you clean temp files, execution time should be anywhere from a few seconds to a minute or two. * Please let TFC run uninterrupted until it is finished. Once TFC is finished it should restart your computer. If it does not, please manually restart the computer yourself to ensure a complete cleaning. ---------- ESET Online Scan Scan your computer with the ESET FREE Online Virus Scan * Click the ESET Online Scanner button. * For alternate browsers only: (Microsoft Internet Explorer users can skip these steps) * Click on the esetsmartinstaller_enu.exe to download the ESET Smart Installer. Save it to your desktop * Double click on the esetsmartinstaller_enu.exe icon on your desktop. * Place a check mark next to YES, I accept the Terms of Use. * Click the Start button. * Accept any security warnings from your browser. * Leave the check mark next to Remove found threats and place a check next to Scan ARCHIVES. * Click the Start button. * ESET will then download updates, install, and begin scanning your computer. Please be patient as this can take some time. * When the scan completes, click List of found threats. * Next click Export to text file and save the file to your desktop using a name such as ESETScan. Include the contents of this report in your next reply. * Click the <<Back button then click Finish. In your next reply please include the ESET Online Scan LogI've attached the ESETscan results. [Saving space, attachment deleted by admin]If there are no more malware issues we can finish up now. Use the Secunia Software Inspector to check for out of date software.
---------- Go to Microsoft Windows Update and get all critical updates. ---------- I suggest using WOT - Web of Trust. WOT is a free Internet security addon for your browser. It will keep you safe from online scams, identity theft, spyware, spam, viruses and unreliable shopping sites. WOT warns you before you interact with a risky website. It's easy and it's free. SpywareBlaster - Secure your Internet Explorer to make it harder for ActiveX programs to run on your computer. Also stop certain cookies from being added to your computer when running Mozilla based browsers like Firefox. * Using SpywareBlaster to protect your computer from Spyware and Malware * If you don't know what ActiveX controls are, see here Protect yourself against spyware using the Immunize feature in Spybot - Search & Destroy. Guide: Use Spybot's Immunize Feature to prevent spyware infection in real-time. Note: To ensure you have the latest Immunizations always update Spybot - Search & Destroy before Immunizing. Spybot - Search & Destroy FAQ Check out Keeping Yourself Safe On The Web for tips and free tools to help keep you safe in the future. Also see Slow Computer? It May Not Be Malware for free cleaning/maintenance tools to help keep your computer running smooth.Thank you very much. My computer is running much faster and doesn't have any of the problems from before. This is a great service you provide and I really appreciate your help! Thanks again, JeremyYour welcome. Safe surfing... |
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