Solve : Broni, when you get a chance...?

1.	Solve : Broni, when you get a chance...?
Answer» I'm online with an old friend. She doesn't speak English, so I'm posting for her. Her computer is INFECTED with something. I'm trying to walk her through it. Here's HijackThis log. Could you take a look at it? EDIT She said AVG identified the virus as U.Z.A. O/S [file cleanup - SAVING space - attachment deleted by admin]Excellent ! ! We've gone International ... Quote I'm online with an old friend. Is she as good looking, as your girlfriend?....LOL I'll take a look.There are quiet a few things there. Couple of questions, though.... I can't see any firewall running. Is she using Windows firewall? Is True Internet Co., Ltd. her ISP? Now... 1. Run free ESET Online Scanner at: http://www.eset.com/onlinescan/ Note: This Scanner is for Internet Explorer Only 1. You will notice that the "Start" button is grayed out. Place a check mark at "Yes, I accept the Terms of use". The "Start" button will become visible. Click on it. 2. If it wants to install an ActiveX component allow it 3. You will be asked to install an ActiveX, click the "Install" button (Note: If you have a Firewall install you may have to approve the installation) 4. Once ActiveX control is installed click on the "Start" button to initialize the scanner 5. After initialization is complete uncheck\untick "Remove found threats" 6. Check\tick "Scan unwanted applications" 7. Click the "Scan" button 8. Once the scan is done, you will find a log in C:\Program Files\esetonlinescanner\log.txt Post ESET's log. 2. Download SUPERAntiSpyware Free for Home Users: http://www.superantispyware.com/ Print these instructions out. * Double-click SUPERAntiSpyware.exe and use the default settings for installation. * An icon will be created on your desktop. Double-click that icon to launch the program. * If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download and unzip them from here: http://www.superantispyware.com/definitions.html.) * Close SUPERAntiSpyware. Restart computer in Safe Mode. To enter Safe Mode, restart computer, and keep tapping F8 key, until menu appears; pick Safe Mode; you'll see "Safe Mode" in all four corners of your screen * Open SUPERAntiSpyware. * Under "Configuration and Preferences", click the Preferences button. * Click the Scanning Control tab. * Under Scanner Options make sure the following are checked (leave all others unchecked): o Close browsers before scanning. o Scan for tracking cookies. o Terminate memory threats before quarantining. * Click the "Close" button to leave the control center screen. * Back on the main screen, under "Scan for Harmful Software" click Scan your computer. * On the left, make sure you check C:\Fixed Drive. * On the right, under "Complete Scan", choose Perform Complete Scan. * Click "Next" to start the scan. Please be patient while it scans your computer. * After the scan is complete, a Scan Summary box will appear with POTENTIALLY harmful items that were detected. Click "OK". * Make sure everything has a checkmark next to it and click "Next". * A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu. * If asked if you want to reboot, click "Yes". * To retrieve the removal information after reboot, launch SUPERAntispyware again. o Click Preferences, then click the Statistics/Logs tab. o Under Scanner Logs, double-click SUPERAntiSpyware Scan Log. o If there are several logs, click the current dated log and press VIEW log. A text file will open in your default text editor. o Please copy and paste the Scan Log results in your next reply with a new HijackThis log. * Click Close to exit the program. Post SUPERAntiSpyware log. 3. Post new HijackThis log.Actually, until about an hour ago she wasn't running anything, not even virus protection which is how she ended up like this in the first place. True is her internet company, yes. Same as mine. Oh, just for you, Broni haha WOW! I feel like flying, already....LOL Get her Comodo, before you do anything else, because we may be fixing things over, and over.Actually, she IS single Willl do about ComodoQuote Actually, she IS single It sounds promising...heheheHey Broni, she's having trouble getting through the instructions. Not sure why. She's bringing it by the shop tomorrow, I'm gonna fix it myself.I wish, I was closer to HELP her....hehehehaha Well, it's here now. Two viruses infecting 6 files. She has what she needs off of it, so she just wants me to wipe it and reinstall. I guess that's what I'll do.Reinstalled everything. Up and running clean. Thanks for the help.Nice Bird... Quote Nice Bird... You dirty, old MAN....LOLYeah, I was just thinking 'which bird?' hahaha

Answer»

I'm online with an old friend. She doesn't speak English, so I'm posting for her.

Her computer is INFECTED with something. I'm trying to walk her through it. Here's HijackThis log. Could you take a look at it?

EDIT
She said AVG identified the virus as U.Z.A. O/S

[file cleanup - SAVING space - attachment deleted by admin]Excellent ! !
We've gone International ... Quote

I'm online with an old friend.

Is she as good looking, as your girlfriend?....LOL

I'll take a look.There are quiet a few things there.

Couple of questions, though....
I can't see any firewall running. Is she using Windows firewall?
Is True Internet Co., Ltd. her ISP?

Now...
1. Run free ESET Online Scanner at: http://www.eset.com/onlinescan/
Note: This Scanner is for Internet Explorer Only
1. You will notice that the "Start" button is grayed out. Place a check mark at "Yes, I accept the Terms of use". The "Start" button will become visible. Click on it.
2. If it wants to install an ActiveX component allow it
3. You will be asked to install an ActiveX, click the "Install" button (Note: If you have a Firewall install you may have to approve the installation)
4. Once ActiveX control is installed click on the "Start" button to initialize the scanner
5. After initialization is complete uncheck\untick "Remove found threats"
6. Check\tick "Scan unwanted applications"
7. Click the "Scan" button
8. Once the scan is done, you will find a log in C:\Program Files\esetonlinescanner\log.txt
Post ESET's log.

2. Download SUPERAntiSpyware Free for Home Users:
http://www.superantispyware.com/

Print these instructions out.

* Double-click SUPERAntiSpyware.exe and use the default settings for installation.
* An icon will be created on your desktop. Double-click that icon to launch the program.
* If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download and unzip them from here: http://www.superantispyware.com/definitions.html.)
* Close SUPERAntiSpyware.

Restart computer in Safe Mode.
To enter Safe Mode, restart computer, and keep tapping F8 key, until menu appears; pick Safe Mode; you'll see "Safe Mode" in all four corners of your screen

* Open SUPERAntiSpyware.
* Under "Configuration and Preferences", click the Preferences button.
* Click the Scanning Control tab.
* Under Scanner Options make sure the following are checked (leave all others unchecked):
o Close browsers before scanning.
o Scan for tracking cookies.
o Terminate memory threats before quarantining.
* Click the "Close" button to leave the control center screen.
* Back on the main screen, under "Scan for Harmful Software" click Scan your computer.
* On the left, make sure you check C:\Fixed Drive.
* On the right, under "Complete Scan", choose Perform Complete Scan.
* Click "Next" to start the scan. Please be patient while it scans your computer.
* After the scan is complete, a Scan Summary box will appear with POTENTIALLY harmful items that were detected. Click "OK".
* Make sure everything has a checkmark next to it and click "Next".
* A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
* If asked if you want to reboot, click "Yes".
* To retrieve the removal information after reboot, launch SUPERAntispyware again.
o Click Preferences, then click the Statistics/Logs tab.
o Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
o If there are several logs, click the current dated log and press VIEW log. A text file will open in your default text editor.
o Please copy and paste the Scan Log results in your next reply with a new HijackThis log.
* Click Close to exit the program.
Post SUPERAntiSpyware log.

3. Post new HijackThis log.Actually, until about an hour ago she wasn't running anything, not even virus protection which is how she ended up like this in the first place.

True is her internet company, yes. Same as mine.

Oh, just for you, Broni haha

WOW!
I feel like flying, already....LOL

Get her Comodo, before you do anything else, because we may be fixing things over, and over.Actually, she IS single

Willl do about ComodoQuote

Actually, she IS single

It sounds promising...heheheHey Broni, she's having trouble getting through the instructions. Not sure why. She's bringing it by the shop tomorrow, I'm gonna fix it myself.I wish, I was closer to HELP her....hehehehaha

Well, it's here now. Two viruses infecting 6 files. She has what she needs off of it, so she just wants me to wipe it and reinstall. I guess that's what I'll do.Reinstalled everything. Up and running clean.

Thanks for the help.Nice Bird...

Quote

Solve : Broni, when you get a chance...?

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