Hi,

Yesterday while visiting a share website i clicked a link and a BOX appeared which looked very suspect. it was what looked like a windows box which said something to the effect of "execute command" in the title bar with a field underneath which has something highlighted but you could see what it was. i pressed "ctrl+alt+del" to exit out of it through my tasks manager.

as the box came up my virus scan flashed up with three different items (not sure what they were as i panicked a bit) and so i instructed my virus software to remove them. i then restarted the computer with an avast scan on startup which found a couple of items that i also deleted.

when my computer came back on everything seemed fine but when i tried to connect to the internet i got the message that "the page cannot be found" and all the reasons why ie. is it spelt incorrectly, is my computer connected to the internet, etc. i tried to connect to google as a test and it could not find it.

i checked to see if i was connected and i was. my computer must have an active connection as after i had restarted it i managed to download the windows updates from a notification albeit very slowly.

is there anything that i can try which may enable me to get my browser viewing pages again? i was going to try and do a trend micro housecall scan but until it recognises the page i cannot start it.

i am currently running windows xp and the latest windows upadte installed internet explorer 7 (the update was done after i found out i couldnt get on the internet so i know its not that)

I have been down to my local computer shop and explained my problem from my other post and he says that it sounds like my browser has been hijacked and that he can fix it using hijack this..........at £35 an hour.

naturally i would like to save myself some money so i have managed to get a copy from a friends computer and run it on my own. here are the results. any action to be taken needs to be in non computer jargon cos im not very good with stuff like that. note that there are only 2 antivirus packages due to the fact that i installed avast to try and get rid of what was causing it but to no avail. i normally use f secure.

I have managed to get a hijack this log to run but it is too long to post on a message. if anyone is a bit of an expert with such logs i can send it on email.

Thanks to anyone that can help.

For the Hijackthis (HJT) just put it into multiple posts. Where you cant fit it all in one post post as much of it as you can, then put the rest of it into another post.

ChrisLogfile of HijackThis v1.99.1
Scan saved at 20:59:38, on 15/12/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.5730.0011)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
C:\Program Files\Alwil Software\Avast4\ashServ.exe
C:\PROGRA~1\F-Secure\BackWeb\7681197\Program\SERVIC~1.EXE
C:\Program Files\F-Secure\Anti-Virus\fsgk32st.exe
C:\Program Files\F-Secure\BackWeb\7681197\program\fsbwsys.exe
C:\Program Files\F-Secure\Anti-Virus\FSGK32.EXE
C:\Program Files\F-Secure\Common\FSMA32.EXE
C:\Program Files\F-Secure\Anti-Virus\fssm32.exe
C:\Program Files\F-Secure\Common\FSMB32.EXE
C:\WINDOWS\system32\svchost.exe
C:\Program Files\F-Secure\Common\FCH32.EXE
C:\Program Files\F-Secure\Common\FAMEH32.EXE
C:\Program Files\F-Secure\Common\FNRB32.EXE
C:\Program Files\F-Secure\FWES\Program\fsdfwd.exe
C:\Program Files\F-Secure\Common\FIH32.EXE
C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe
C:\Program Files\Alwil Software\Avast4\ashWebSv.exe
C:\Program Files\F-Secure\Anti-Virus\fsav32.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\F-Secure\BackWeb\7681197\Program\F-Secure Automatic Update.exe
C:\Program Files\Analog Devices\Core\smax4pnp.exe
C:\Program Files\F-Secure\Common\FSM32.EXE
C:\Program Files\CyberLink\PowerDVD\DVDLauncher.exe
C:\WINDOWS\system32\hkcmd.exe
C:\WINDOWS\system32\igfxpers.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\Java\jre1.5.0_06\bin\jusched.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
C:\WINDOWS\system32\ctfmon.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\F-Secure\FSGUI\fsguiexe.exe
C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\blueyonder IST\bin\mpbtn.exe
C:\DOCUME~1\Owner\LOCALS~1\Temp\Temporary Directory 1 for hijackthis.zip\HijackThis.exe
C:\Program Files\hijack this\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://g.msn.co.uk/0SEENGB/SAOS01?FORM=TOOLBR
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://g.msn.co.uk/0SEENGB/SAOS01?FORM=TOOLBR
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.blueyonder.co.uk/blueyonder/index.jsp
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://g.msn.co.uk/0SEENGB/SAOS01?FORM=TOOLBR
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://www.blueyonder.co.uk/
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = 127.0.0.1
O2 - BHO: Yahoo! Companion BHO - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn\ycomp5_5_7_0.dll
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O2 - BHO: (no name) - {77701e16-9bfe-4b63-a5b4-7bd156758a37} - (no file)
O3 - Toolbar: Yahoo! Companion - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\ycomp5_5_7_0.dll
O4 - HKLM\..\Run: [SoundMAXPnP] C:\Program Files\Analog Devices\Core\smax4pnp.exe
O4 - HKLM\..\Run: [F-Secure Manager] "C:\Program Files\F-Secure\Common\FSM32.EXE" /splash
O4 - HKLM\..\Run: [F-Secure TNB] "C:\Program Files\F-Secure\TNB\TNBUtil.exe" /CHECKALL /WAITFORSW
O4 - HKLM\..\Run: [DVDLauncher] "C:\Program Files\CyberLink\PowerDVD\DVDLauncher.exe"
O4 - HKLM\..\Run: [igfxtray] C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [igfxhkcmd] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [igfxpers] C:\WINDOWS\system32\igfxpers.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\jre1.5.0_06\bin\jusched.exe
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [avast!] C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
O4 - HKCU\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\ctfmon.exe
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: blueyonder Instant Support Tool.lnk = C:\Program Files\blueyonder IST\bin\matcli.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O9 - Extra button: (no name) - {85d1f590-48f4-11d9-9669-0800200c9a66} - %windir%\bdoscandel.exe (file missing)
O9 - Extra 'Tools' menuitem: Uninstall BitDefender Online Scanner v8 - {85d1f590-48f4-11d9-9669-0800200c9a66} - %windir%\bdoscandel.exe (file missing)
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra 'Tools' menuitem: xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O11 - Options group: [INTERNATIONAL] International*
O16 - DPF: {215B8138-A3CF-44C5-803F-8226143CFC0A} (Trend Micro ActiveX Scan Agent 6.6) - http://eu-housecall.trendmicro-europe.com/housecall/applet/html/native/x86/win32/activex/hcImpl.cab
O16 - DPF: {5D86DDB5-BDF9-441B-9E9E-D4730F4EE499} (BDSCANONLINE Control) - http://download.bitdefender.com/resources/scan8/oscan8.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://v5.windowsupdate.microsoft.com/v5consumer/V5Controls/en/x86/client/wuweb_site.cab?1115748314765
O16 - DPF: {6E5A37BF-FD42-463A-877C-4EB7002E68AE} (Trend Micro ActiveX Scan Agent 6.5) - http://eu-housecall.trendmicro-europe.com/housecall/applet/html/native/x86/win32/activex/hcImpl.cab
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://acs.pandasoftware.com/activescan/as5free/asinst.cab
O16 - DPF: {B38870E4-7ECB-40DA-8C6A-595F0A5519FF} (MsnMessengerSetupDownloadControl Class) - http://messenger.msn.com/download/MsnMessengerSetupDownloader.cab
O16 - DPF: {BFF1950D-B1B4-4AE8-B842-B2CCF06D9A1B} (Zylom Games Player) - http://game04.zylom.com/activex/zylomgamesplayer.cab
O16 - DPF: {F04A8AE2-A59D-11D2-8792-00C04F8EF29D} (HOTMAIL Attachments Control) - http://by18fd.bay18.hotmail.msn.com/activex/HMAtchmt.ocx
O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} - "C:\PROGRA~1\MSNMES~1\msgrapp.dll" (file missing)
O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxdev.dll
O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll
O23 - Service: avast! iAVS4 Control Service (aswUpdSv) - Unknown owner - C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
O23 - Service: avast! Antivirus - Unknown owner - C:\Program Files\Alwil Software\Avast4\ashServ.exe
O23 - Service: avast! Mail Scanner - Unknown owner - C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe" /service (file missing)
O23 - Service: avast! Web Scanner - Unknown owner - C:\Program Files\Alwil Software\Avast4\ashWebSv.exe" /service (file missing)
O23 - Service: F-Secure Automatic Update (BackWeb Plug-in - 7681197) - Unknown owner - C:\PROGRA~1\F-Secure\BackWeb\7681197\Program\SERVIC~1.EXE
O23 - Service: F-Secure Gatekeeper Handler Starter - F-Secure Corp. - C:\Program Files\F-Secure\Anti-Virus\fsgk32st.exe
O23 - Service: F-Secure Network Request Broker - F-Secure Corporation - C:\Program Files\F-Secure\Common\FNRB32.EXE
O23 - Service: fsbwsys - F-Secure Corp. - C:\Program Files\F-Secure\BackWeb\7681197\program\fsbwsys.exe
O23 - Service: F-Secure Anti-Virus Firewall Daemon (FSDFWD) - F-Secure Corporation - C:\Program Files\F-Secure\FWES\Program\fsdfwd.exe
O23 - Service: F-Secure Management Agent (FSMA) - F-Secure Corporation - C:\Program Files\F-Secure\Common\FSMA32.EXE
O23 - Service: iPod Service - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exeyou only need one antivirus... pick one and delete the other..


get avg antispyware

spybot

adaware

Ccleaner(run this one first to see if it fixes it. also run the issues scan to clean up your register,  make sure to back up when it asks)

unlovedwarrior

run them is safe mode and try to update them before you go into safe modeThanks for the reply.

I only normally run F-Secure antivirus. The reason avast is on there is because i downloaded it and used it to perform a boot up scan after i found out i had the problem. my intention was to uninstall it afterwards.

my problem with getting the programs you mentioned is that i cannot access the internet on the infected pc and i have to download them onto another pc and then move them via memory stick and hence cannot ge the updates.

i have used f-secure and avast to remove the actual virus and it is no longer showing on scans. i just need the registry cleaning up so that whoever has hacked into my internet connection can no longer access it and i can start to use it againfor some of thoses programs like spybot you can actually dl the updates seperately. and even though you can get the updates now the programs my still be able to help reestablish the connection if the connection loss is due to malware, so you might want o give them a shot.


if you just need the register cleaned up a bit then use the Ccleaner issues scan to do that just back up your register when asked


unlovedwarrior gaz2195.....
This must be removed ....  mark for removal

[highlight]O2 - BHO: (no name) - {77701e16-9bfe-4b63-a5b4-7bd156758a37} - (no file)[/highlight]

These should also be removed

O9 - Extra button: (no name) - {85d1f590-48f4-11d9-9669-0800200c9a66} - %windir%\bdoscandel.exe (file missing)

O9 - Extra 'Tools' menuitem: Uninstall BitDefender Online Scanner v8 - {85d1f590-48f4-11d9-9669-0800200c9a66} - %windir%\bdoscandel.exe (file missing)

O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)

O9 - Extra 'Tools' menuitem: xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)




dl65  
should all the scans and removal be done in safe mode?

am i right in thinking that to remove the said items i run a HJT log and then tick the BOXES at the side of the items i want to remove......then some sort of "delete" button? im actually on my works pc at the moment so i havent got it in front of me. gaz2195 ........ Re the scans ........ If you think your MACHINE is infected , run programs like your Anti Virus , Ewido or A-Squared from safe mode for best results ..........
However , run hijackthis from normal mode , as we want all the running processes to be shown ....and in safe mode the number of running processes is reduced .

Now as far as how to remove selected items with hijackthis ........
put a checkmark in the box of the item you wish to remove and then click on the button marked ....... "Fix checked"  

dl65  First of all thanks for your continued time in giving me advice. So far I have

1. removed the said items from the HJT log in normal boot up mode
2. ran ccleaner (both scans), spybot, avg antispyware and adaware se in safe mode. a few files were removed using ccleaner but the other scans showed up with no critical infections (i deleted the negligible items in adaware anyway just in case)
3. was told on another forum to use winsockfix (sic?) so i have run that.
4. was also told to use IEfix on another forum. when i tried to run this program it failed because it wasnt supported by internet explorer 7.

after trying everything i got a bit excited only to find that when i clicked into my browser, it still wouldnt find any webpages and the same error message came up. is there anything else i can try? i will post up my new HJT log when i get chance.Im thinking of doing a restore to some point LAST week before everything went wrong. my anitivirus and all spyware tools now dont show anything,does this means that my restore files have also been cleaned?

would you advise against a restore or is it a case of 'cant do much harm'?depends cause if the infection used the restore files then you could just be reinfecting yourself

unlovedwarriorIf you or the computer made a restore point after infection point, and you remove said viruses and restore to that point, you will just reactivate the viruses -- no question. My advice is to disable, then re-enable System Restore. This will clear all the restore points and give your PC a slightly fresher start. I can't really comment further, as I never turn Restore on. Blasted thing never works for me.