Please help me!

I am going to explain this the best way I can.

I have Packet 8 digital phone service and road runner cable internet.

Packet 8 provided me with a phone device (router) and Road Runner provided a Motorola Modem. Here is how it is all connected.

I have a RJ45 cable from my computer to the LAN connection on the router, and a RJ45 connected to the WAN connection on the router to the Motorola modem. So in a nutshell there is a connection from my computer to the router and from the router to the Motorola modem. The router I have now is the second router that the phone company has sent me because the first one they sent me all of a sudden had LAN issues and I could not get on the internet (LAN light not even on on router or my computer at NIC card connection), this after I had phone service problems and downloaded a firmware update, however prior to the LAN/getting on the internet issue, after the update everything was working wonderful and I was able to talk on the phone and get on the internet with no problem for about a week

Now with the new router by clicking the internet explore icon I am uable to connect to the internet (get the "this page cannot be displayed message"). I checked my connectivity and I get the message that there is little or now connectivity. I HAVE TRIED EVERYTHING AND HAVE BEEN GOING BACK AND FORTH WITH MY ISP AND THE PHONE SERVICE PEOPLE NO ONE SEEMS TO BE ABLE TO HELP ME.

I have done all of the following:

Unplugged everything and restarted the computer by connecting the Motorola modem first then the router.
Pinged IP address, internet sites, etc.

Configured the internet connection manually putting in an IP and default gateway (phone company had me do this). When I did this it showed the connection as being connected but I still could not get on the internet.

Updated driver on NIC card, reinstalled TCP/IP (phone company suggestion)

I have even done a complete system restore on my computer.

INTERNET STILL DOES NOT WORK SAYS LITTLE OR NO CONNECTIVITY EVEN HIT THE REPAIR BUTTON MY COMPUTER TRIED TO ACQUIRE A NEW IP ADDRESS, NO SUCCESS.

I THINK IT IS SOME TYPE OF CONFIGURATION ISSUE THAT I CAN NOT FIGURE OUT.

The phone Company states that my NIC card is not recognizing or receiving an IP address from the router, but my internet has worked fine previously with the same set up I described above (computer to router, router to motorola).

When I hook my computer directly to the Motorola modem everything works fine.

When I hooked everything up to another computer using the router the internet worked fine. So now the phone company states it definitely isn't there problem and they will help me no further and to either contact my personal computer support people or my ISP. My ISP states there is nothing wrong with their device since I am able to access the internet with my computer connected to their modem directly and of course refers me back to the phone company so I am playing technical support ping pong between the two.

I beleive both devices are working but something isn't talking or understanding something else I don't know whether it is my computer vs. the router, the router vs. the modem or what! I really BELIEVE it is a configuration issue, I just am at a lost as to how to configure my computer to make all devices work in harmony so I can get on the internet. PLEASE HELP IT IS DRIVING ME CRAAAAAAZY! As it stands I'm having to do what I a paying not to have to do and that is now I can't talk on the phone and be on the internet at the same time because I have to unhook my computer from the phone router and directly to the Motorola modem and the phone router controls my telephone. My telephone works fine by the way when everything is connected like it is suppose to just not my internet.

WHAT ELSE CAN I DO!

I hope you can understand all of this.


Leave your computer running and reboot the router by temporarily removing the power.Thanks so much for your response. I tried that and I still can't get on. Connection still saying "Limited or no connection".

Do you have the telephone line filters?

http://www.google.com/search?hl=en&q=phone+line++filters&btnG=SearchHaven't tried that good Idea, I have cable internet will the filters that came with the DSL modem I had in the past due? Does it matter what kind of filter I use?

Thanks bunches, I will see if that works.

Keely Is the router set to DHCP and are you manually trying to configure an IP adress? Or vice versa.

Did the phone company install this connection or did you do it? What is your previous experience with setting up ADSL networks? O.K. now I feel like a big dummy. Apparently the device that was sent to me from the phone company is not a router. It is according to them and a friend just that....a device it has a port for the phone line, LAN, WAN and of course the plug in for the power (I'm confused by it all what is the device then?). I was told by a friend that perhaps I should buy a router because the device tends to dominate the signal as far as differentiating the phone signal and the internet signal which makes the computer have more difficulty obtaining the IP address needed so that I can get on the internet.

I tried telephone line filters, it still did not work. So now I am about to buy a router how do I incorporate the telephone device with the router. I was told if this doesn't work then I must have a problem with the NIC card which I don't understand because like I said before I can connect to the internet fine if I plug directly into ISP's modem. I was told the router will serve as a better "data traffic controller" shall we SAY so that signals don't have to compete. HELP ME OUT HOPE I'M MAKING SENSE I thought I was kind of computer literate until now

The setup was simple, the Phone company sent me their device and gave INSTRUCTIONS of how to hook up everything (just a matter of plugging everything in the RIGHT hole). LAN from my computer to LAN opening on device then a cable from the WAN opening on the device to the ISP's Modem. There was a seperate plug in for my phone that simply plugged into the device opening labeled LINE. Then all I had to do was take my phone call a number and enter an activation code given to me by the phone company and walla it is suppose to work, in which it did at one time. The only time I delt with an IP address is when I had problems and at that time I did configure an IP address manually which was given to me by the phone company that walked me through it all. This has been undone by the way. Other than that my computer is suppose to capture the IP addresses automatically but apparently this is not happening. I've don'e all the rebooting, unplugging, in the correct order a thousand times.

Is there a resolution to this?

Thanks sooooo much everyone.

KeelyIt's a modem, then. Which should have no problem getting an IP adress at all. If the equipment were that dodgy, it wouldn't pass any standards.

Is this cable or ADSL? What country do you live in? Thanks for the response.

I have cable internet and I live in the United States. The actual Road Runner Modem (cable modem) works fine, in fact when I plug directly from my computer to the Road Runner modem my internet access works fine. When I have to go through the "device" I have problems.

KeelyYou have configured the router the exact same way as you have configured the previous router?

Can the router obtain an IP adress from the modem? Think I have resolved my issue. It seems that I had other programs on my computer that were "dominating" so to speak when I tried to get on the internet. Example Yahoo and Limewire were also trying to sign on, I'm not sure but I think somehow this was interfering with me getting on. Not to mention those type of programs tend to corrupt files and crash computers. A limewire window would always pop of stating it couldn't get on the internet (summary). I disabled limewire and my problem was solved but then all of a sudden I started having problems again. I then removed the program all together (from every user). Somehow there were STILL components of limewire left because then I was getting messages that limewire was having problems downloading rrrrrrrrrrr!!!!!! is all I could say. So, I did a search for limewire files on my entire C drive including hidden files. There deeply enbedded in my computer was an uninstall program for limewire I did this and my problem was solved!

Well kind of solved I still have to every once in a while play with my computer to sign on, reset modem, phone device etc. What I am finding is working now is that I have to disable my internet connection and then enable it again then I usually can get on with no problem. Weird uh?

This is not to say I won't have problems again, though it is a pain to have to go through so many steps to get on, I'm glad I do at least get on now.

Thanks for everything it was a pleasure brainstorming with everyone on this one you all are complete smarties! Luv ya.

KeelyQuote

Well kind of solved I still have to every once in a while play with my computer to sign on, reset modem, phone device etc. What I am finding is working now is that I have to disable my internet connection and then enable it again then I usually can get on with no problem. Weird uh?