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Solve : Can't send HTML email message from mail merge?

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I have a document that I'm trying to email through Mail Merge. If I send it to my email recipients in "Plain Text" which is ONE of the options, it looses all the background colouring and FORMATTING. If I send it in "HTML" it doesn't send or go anywhere. I don't know if sending it in "HTML" format will KEEP all the formatting or not. Does anybody have any IDEAS how I can EITHER get all the formatting to go through on the email, or how to send the HTML format.
Thanks for your help.Double post. Topic closed.

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