:-[hi everyone,

could you please help me on our problem, our pc cannot download anything from the net using any browser. every time we download something from the net, it prompts me where to save it and other download dialog boxes, when we press 'save' or 'download', it downloads normally like it has no problem, but when the download finishes, the file that was downloaded does not appear any where, i even SEARCHED in the hidden files for the newly downloaded file but it does not appear anywhere. i tried to create a folder where all my downloads would be put, but it still does not appear. please help us..

i followed all your instructions on before POSTING a problem on this forum and here are the logs that you need:

SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 01/24/2009 at 12:57 PM

Application Version : 4.25.1012

Core Rules Database Version : 3714
Trace Rules Database Version: 1689

Scan type : Complete Scan
Total Scan Time : 02:19:35

Memory items scanned : 475
Memory threats detected : 0
Registry items scanned : 5339
Registry threats detected : 15
File items scanned : 152549
File threats detected : 2

Adware.Tracking Cookie
C:\DOCUMENTS and Settings\moraleja\Cookies\[emailprotected][2].txt

Adware.MyWebSearch/FunWebProducts
HKLM\SOFTWARE\Fun Web Products
HKLM\SOFTWARE\Fun Web Products#JpegConversionLib
HKLM\SOFTWARE\Fun Web Products\ScreenSaver
HKLM\SOFTWARE\Fun Web Products\ScreenSaver#ImagesDir
HKLM\SOFTWARE\Fun Web Products\Settings
HKLM\SOFTWARE\Fun Web Products\Settings\Promos
HKLM\SOFTWARE\Fun Web Products\Settings\Promos#BuddyTextNone.numActive
HKLM\SOFTWARE\Fun Web Products\Settings\Promos#BuddyTextNone.0
HKLM\SOFTWARE\Fun Web Products\Settings\Promos#BuddyFreqNone
HKLM\SOFTWARE\Fun Web Products\Settings\Promos#BuddyTextUninstalled.numActive
HKLM\SOFTWARE\Fun Web Products\Settings\Promos#BuddyTextUninstalled.0
HKLM\SOFTWARE\Fun Web Products\Settings\Promos#BuddyFreqUninstalled
HKLM\SOFTWARE\Fun Web Products\Settings\SmileyCentralBtn
HKLM\SOFTWARE\Fun Web Products\Settings\SmileyCentralBtn#HTMLMenuPosDeleted

Adware.Zango Toolbar/Hb
HKU\S-1-5-21-1606980848-764733703-854245398-1003\Software\ZangoToolbar

Trojan.Dropper/Gen
C:\DOCUMENTS AND SETTINGS\XP PROFESSIONAL\DESKTOP\ABEGAIL\SHIELAS USB\MORE GAMES\CHESSNET.EXE


=======================================================


Malwarebytes' Anti-Malware 1.33
Database version: 1687
Windows 5.1.2600 Service Pack 2, v.2082

1/24/2009 1:26:54 PM
mbam-log-2009-01-24 (13-26-54).txt

Scan type: Quick Scan
Objects scanned: 89076
Time elapsed: 4 minute(s), 54 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 29
Registry Values Infected: 1
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 1

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_CLASSES_ROOT\gnucdna.core (Adware.WhenUSave) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\TypeLib\{2850bdc7-2330-4e31-9fa0-88268846539a} (Adware.WhenUSave) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\Interface\{0be385a3-85a5-4722-b677-68dae891ff21} (Adware.WhenUSave) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\Interface\{272c0d60-0561-4c83-b3db-eb0a71f9d2eb} (Adware.WhenUSave) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\Interface\{284477e4-a7cb-4055-9e1b-0ea7cba28945} (Adware.WhenUSave) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\Interface\{70ca4938-6a0f-4641-a9a9-c936e4c1e7de} (Adware.WhenUSave) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\Interface\{7468213e-010e-4ec6-a17d-642e909ba7ec} (Adware.WhenUSave) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\Interface\{89dc33a2-f86f-42a1-8b5f-d4d1943efc9c} (Adware.WhenUSave) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\Interface\{a916af3c-976d-4358-8736-95bea0b5fd2c} (Adware.WhenUSave) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\Interface\{b86f4810-19a9-4050-9ac9-b5cf60b5799a} (Adware.WhenUSave) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\Interface\{bb5b7e14-f8b4-4365-a24d-f4965c33e1ee} (Adware.WhenUSave) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\Interface\{be45f056-e005-437b-be88-23acf70b0b6a} (Adware.WhenUSave) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\Interface\{c13d4627-02f5-4b03-897a-bf6a90022dd2} (Adware.WhenUSave) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\Interface\{c636f1fc-6ae4-4e6a-90ab-6d61d821a0dd} (Adware.WhenUSave) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\Interface\{cb971ac0-6408-40da-a540-92f9f256f51f} (Adware.WhenUSave) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\Interface\{d5694dfe-43b6-4e05-aa29-8c556c968973} (Adware.WhenUSave) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\Interface\{e2032ec2-a9ac-4ed7-9bdb-ebecacf076f2} (Adware.WhenUSave) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\Interface\{ebab4a71-8c34-461a-b57d-dd041d439555} (Adware.WhenUSave) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\Interface\{f06fea43-0cc3-4bf6-a85b-5efb1c07aa4b} (Adware.WhenUSave) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\Interface\{fc94a0f7-9c7c-4ae2-9106-5c212332b209} (Adware.WhenUSave) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\CLSID\{f02c0ae1-d796-42c9-81e1-084d88f79b8e} (Adware.WhenUSave) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\Interface\{38a7c9da-8db7-4d0f-a7b1-c4b1a305bddb} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\Interface\{8d292ec0-6792-4a38-82ed-73a087e41ba6} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\Interface\{b1e22eb8-2ae8-4e8e-96ae-74f2a1764533} (Adware.WebDir) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\Typelib\{98635087-3f5d-418f-990c-b1efe0797a3b} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\Typelib\{bdbebf18-7615-4971-9ac3-bd6ffb7ad6c1} (Adware.WebDir) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{6fd31ed6-7c94-4bbc-8e95-f927f4d3a949} (Adware.180Solutions) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\AppID\DLP.DLL (Trojan.BHO) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Multimedia\WMPlayer\Schemes\f3pss (Adware.MyWebSearch) -> Quarantined and deleted successfully.

Registry Values Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\SharedDLLs\C:\WINDOWS\system32\GnucDNA.dll (Adware.WhenUSave) -> Quarantined and deleted successfully.

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
C:\WINDOWS\system32\GnucDNA.dll (Adware.WhenUSave) -> Quarantined and deleted successfully.


=======================================================


Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 1:27:49 PM, on 1/24/2009
Platform: Windows XP SP2, v.2082 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Avira\AntiVir PersonalEdition Classic\sched.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\VM_STI.EXE
C:\Program Files\Multimedia Card Reader\shwicon2k.exe
C:\Program Files\Java\jre6\bin\jusched.exe
C:\WINDOWS\RTHDCPL.EXE
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Avira\AntiVir PersonalEdition Classic\avgnt.exe
C:\Program Files\Yahoo!\Messenger\YahooMessenger.exe
C:\Program Files\IObit\Advanced SystemCare 3\AWC.exe
C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
C:\Program Files\Sharp\Personal MFP series Utility\Button Manager\btnman.exe
C:\WINDOWS\system32\sistray.exe
C:\Program Files\Avira\AntiVir PersonalEdition Classic\avguard.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\WINDOWS\system32\wscntfy.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\NOTEPAD.EXE
C:\Program Files\Trend Micro\HijackThis\sniper.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://uk.yahoo.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = about:blank
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://us.rd.yahoo.com/customize/ie/defaults/su/msgr8/*http://www.yahoo.com
R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O2 - BHO: Yahoo! Toolbar Helper - {02478D38-C3F9-4EFB-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: Yahoo! IE Services Button - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - C:\Program Files\Yahoo!\Common\yiesrvc.dll
O2 - BHO: Java(tm) Plug-In SSV Helper - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre6\bin\ssv.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar3.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\2.0.301.5672\swg.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\system32\msdxm.ocx
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar3.dll
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O4 - HKLM\..\Run: [BluetoothAuthenticationAgent] rundll32.exe bthprops.cpl,,BluetoothAuthenticationAgent
O4 - HKLM\..\Run: [BigDogPath] C:\WINDOWS\VM_STI.EXE VIMICRO USB PC Camera
O4 - HKLM\..\Run: [Sunkist2k] C:\Program Files\Multimedia Card Reader\shwicon2k.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre6\bin\jusched.exe"
O4 - HKLM\..\Run: [SiSPower] Rundll32.exe SiSPower.dll,ModeAgent
O4 - HKLM\..\Run: [RTHDCPL] RTHDCPL.EXE
O4 - HKLM\..\Run: [SkyTel] SkyTel.EXE
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [avgnt] "C:\Program Files\Avira\AntiVir PersonalEdition Classic\avgnt.exe" /min
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [Messenger (Yahoo!)] "C:\Program Files\Yahoo!\Messenger\YahooMessenger.exe" -quiet
O4 - HKCU\..\Run: [Advanced SystemCare 3] "C:\Program Files\IObit\Advanced SystemCare 3\AWC.exe" /startup
O4 - HKCU\..\Run: [SUPERAntiSpyware] C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
O4 - Global Startup: Button Manager.lnk = C:\Program Files\Sharp\Personal MFP series Utility\Button Manager\btnman.exe
O4 - Global Startup: IDW Logging Tool.lnk = C:\WINDOWS\system32\idwlog.exe
O4 - Global Startup: Utility Tray.lnk = C:\WINDOWS\system32\sistray.exe
O8 - Extra context MENU item: &Yahoo! Search - file:///C:\Program Files\Yahoo!\Common/ycsrch.htm
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O8 - Extra context menu item: Yahoo! &Dictionary - file:///C:\Program Files\Yahoo!\Common/ycdict.htm
O8 - Extra context menu item: Yahoo! &Maps - file:///C:\Program Files\Yahoo!\Common/ycmap.htm
O8 - Extra context menu item: Yahoo! &SMS - file:///C:\Program Files\Yahoo!\Common/ycsms.htm
O9 - Extra button: Yahoo! Services - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - C:\Program Files\Yahoo!\Common\yiesrvc.dll
O9 - Extra button: (no name) - {85d1f590-48f4-11d9-9669-0800200c9a66} - C:\WINDOWS\bdoscandel.exe
O9 - Extra 'Tools' menuitem: Uninstall BitDefender Online Scanner v8 - {85d1f590-48f4-11d9-9669-0800200c9a66} - C:\WINDOWS\bdoscandel.exe
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Researcher - {9455301C-CF6B-11D3-A266-00C04F689C50} - C:\Program Files\Common Files\Microsoft Shared\Encarta Researcher\EROPROJ.DLL
O9 - Extra button: (no name) - {B205A35E-1FC4-4CE3-818B-899DBBB3388C} - C:\Program Files\Common Files\Microsoft Shared\Encarta Search Bar\ENCSBAR.DLL
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O12 - Plugin for .asx: C:\Program Files\Netscape\Communicator\Program\PLUGINS\npdsplay.dll
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204
O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} (YInstStarter Class) - C:\Program Files\Yahoo!\Common\yinsthelper.dll
O16 - DPF: {5D86DDB5-BDF9-441B-9E9E-D4730F4EE499} (BDSCANONLINE Control) - http://download.bitdefender.com/resources/scan8/oscan8.cab
O16 - DPF: {639658F3-B141-4D6B-B936-226F75A5EAC3} (CPlayFirstDinerDash2Control Object) - http://www.arcadetown.com/dinerdash2/DinerDash2.1.0.0.48.cab
O16 - DPF: {7B297BFD-85E4-4092-B2AF-16A91B2EA103} (WScanCtl Class) - http://www3.ca.com/securityadvisor/virusinfo/webscan.cab
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://acs.pandasoftware.com/activescan/as5free/asinst.cab
O16 - DPF: {BFF1950D-B1B4-4AE8-B842-B2CCF06D9A1B} (Zylom Games Player) - http://www.arcadetown.com/swf/deliciousdeluxe/zylomplayer.cab
O16 - DPF: {D54160C3-DB7B-4534-9B65-190EE4A9C7F7} (SproutLauncherCtrl Class) - http://www.arcadetown.com/swf/feedingfrenzy/SproutLauncher.cab
O20 - Winlogon Notify: !SASWinLogon - C:\Program Files\SUPERAntiSpyware\SASWINLO.dll
O23 - Service: Adobe LM Service - Adobe Systems - C:\Program Files\Common Files\Adobe Systems Shared\Service\Adobelmsvc.exe
O23 - Service: Avira AntiVir Personal - Free Antivirus Scheduler (AntiVirScheduler) - Avira GmbH - C:\Program Files\Avira\AntiVir PersonalEdition Classic\sched.exe
O23 - Service: Avira AntiVir Personal - Free Antivirus Guard (AntiVirService) - Avira GmbH - C:\Program Files\Avira\AntiVir PersonalEdition Classic\avguard.exe
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: AVG Anti-Spyware Guard - GRISOFT s.r.o. - C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - Unknown owner - C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe (file missing)
O23 - Service: AVG7 Update Service (Avg7UpdSvc) - Unknown owner - C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe (file missing)
O23 - Service: AVG E-mail Scanner (AVGEMS) - Unknown owner - C:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exe (file missing)
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe

--
End of file - 9778 bytes


============================================

thanks a lot!!