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Solve : Cannot Install On Infected Computer? |
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Answer» I am working on a computer which is obviously INFECTED with a virus which does not allow programs to be installed properly, and reboots the computer. I attempted to install Norton AntiVirus 2003. The install went normally, but did not complete. Norton will not open to allow me to scan for viruses. I get messages from Norton that a program is attempting to change settings. Norton attempts unsuccessfully to correct the situation and reboots. Short of reformatting the HD and reinstalling WinXP and all of the programs, is there a way remove this virus? I do not know the virus' name. I cannot detect it on the Task Manager processes screen.corndale.....Certainly sounds like a virus ......here's what I would......go to another pc that you know to be virus free......then D/L "STINGER" .......its a small stand alone virus cleaner which should get your pc cleaned to the point you will be able to install and do a full scan with Norton. Get stinger here .... http://vil.nai.com/vil/stinger/ D/L it and save it to a floppy disk.......remember to write protect the disk once you have downloaded stinger ......Then go back to the infected pc .......make sure its not connected to the net .
1. Yes 2. Yes Progress update on infected computer: With the Internet connection disabled, I ran Stinger in Safe Mode with the floppy write protected. I got a message telling me that the program could not run because the floppy could not be written to (I did not copy the exact wording). The 3 CHOICES given were Cancel, Retry & Continue. I removed write protection from the floppy and Stinger proceeded to scan the C drive for viruses. I suspect that because write protection was removed, the scan was compromised. When I rebooted in Normal, I got the same Settings Alert from Norton AntiVirus as before: "Some Symantec product settings have been changed by an unauthorized program. This can indicate that an attacker or a virus is attempting to disable your protection. To avoid problems, settings will be reverted to the provious configuration and your system will be restarted. Click OK to continue." Clicking OK reboots the computer. However, the problem is not resolved. Note: I installed Norton AntiVirus 2003 on this computer specifically to scan for viruses and eliminate the culprit. That installation is corrupted. I cannot open Norton AntiVirus to initiate a scan or any other features. I tried unsuccessfully to use Live Update. I asked before if there is a version of Stinger or any other virus scan/fix program which will run from C:> after the computer is booted with a Startup disk. I suspect that anything I do in WINDOWS XP relative to this problem will be ineffective.corndale...Couple of things ......First , did stinger find any viruses when you ran it ? Secondly , Norton 2003 did you manage to reinstall it and get all the current updates , and is the subscription still current ? As I read your last post it almost sounds like you didnt reinstall it . If you didnt , you certainly should and be certain you have all remnants of Norton removed , including registry entries ......Nortons pre installation scan should let you know if stinger did its job ..... please let us know. dl65 The problem I encountered with the Norton AntiVirus installation is that it did not present the option to do a pre-install scan. I suspect that whatever virus this computer has is disrupting any installation.http://www.download.com/Anti-Virus-and-Trojan-Advanced/3000-2239_4-10346665.html?tag=lst-0-10 or there is this which may sort it>>>>http://www.michaelstevenstech.com/XPrepairinstall.htm |
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