My Comcast DVR has been acting up for the last couple months in that i had a hard time deleting taped items. Anyhow I googled comcast help and got a live chat person who said a tech would call me back and help. My wife got on the phone with him, as i'm hard of hearing, and was on the phone for 1 1/2 hrs and he accessed  the computer remotely and told us their records showed we had some 40 units connected on our service {we have a DESKTOP, laptop, a phone with a remote phone and thats it] and that was disrupting our Dvr. Said someone had hacked into our computer and it would take an outside source to correct the problem. He connected us with a company called ORION, which said would cost  239 dollars to correct the problem, and 6 months protection would be 439. Sounds kinda fishy to me. Legit or scam?  I have AVG on the desktop and Avast on the laptop. Everythingseems to working OK except for the DVR deleting.I really don't understand how your DVR can be connected to your computer. It sounds like a scam to me. Do you receive your internet access from Comcast?Yes, Comcast furnishes TV, internet, and telephone.It is almost certainly a scam. You should have been furnished with their tech support phone line when you got their service. It will likely be on your bills as well, so use that.

If you provided access to the computer via a remote access program than your system is very likely compromised. it sounds more like they just claimed to access it remotely and then made up some nonsense about funding "40 units" connected. Comcast as far as I can find does not outsource any of their technical support to other companies- and if they do I can find no linkage between Comcast and Orion.


Possibly related:

http://www.9news.com/story/money/2015/03/24/comcast-scam-audio-pop-up/70390606/
Turns out, stupid me, I googled Comcast help, and a website came up,, which I assumed was Comcast, had the Comcast logo, had a live chat window which I posed my question with my problem. I assumed I was talking with Comcast.....not so as it turned out. My son came over and couldn't find anything wrong on the computer. What would I do further to correct anything they might have done to my computer?If they had access to your computer they probably got what they were looking for such your banking and personal information. They could have installed spyware on your computer which would GIVE them continous access to your information. I would suggest you change your passwords immediately. They should be changed by using a different computer and not the hacked ONE. If not, an attacker may get the new passwords and transaction information. Banking and credit card institutions should be notified of the possible security breach. There are MANY who believe that re-formatting the computer is the only method to ensure that the computer is still not hacked. I can run some scans but we can't be sure with such a type of hacking. We cannot determine what damage was done to the computer.Thanks, Dave
How would I go about changing the passwords using my laptop? As you can tell I'm not very computer literate.If the laptop is the safe computer you will need to go into each account and make the changes to your password there. In the future you should install WOT that will warn you when you're on a bad site.

WOT - Web of Trust. WOT is a free Internet security addon for your browser. It will keep you safe from online scams, identity theft, spyware, spam, viruses and unreliable shopping sites. WOT warns you before you interact with a risky website. It's easy and it's free.