Solve : Computer freezes when a new window is opened?

1.	Solve : Computer freezes when a new window is opened?
Answer» Hi... I posted this in the hardware section and was told to poast here instead: okay, let me start by saying that my computer expertise is EXTREMELY limited, (we're talking turn on turn off). A few weeks ago I tried to trun on my desktop and when I logged on it would start to do so and then log me back off. I had someone look at it and we were able to get it logged on. Now whenever I click on a link that opens a new window the computer freezes up. The only thing I can do is open the task manager and end task. The I start over. The same thing happens when I enter anything into the address bar. I dont have money to have someone look at it and charge me an ARM and a leg but I need this fixed. Any advice would be incredibly helpful. I have a HP Pavillion a1102n. Any other INFO you need you will have to walk me along to find it, cause as I said, I am NOT a compter person. Thank you KariHello, your comment has been removed. Please do not post malware advice, or post here in the malware forum, unless you need help. If you want to help, please go here. Superdave.Hello and welcome to Computer HOPE Forum. My name is Dave. I will be helping you out with your particular problem on your computer. I am working under the guidance of one of the specialist of this forum so it may take a bit longer to process your logs. 1. I will be working on your Malware issues. This may or may not solve other issues you have with your machine. 2. The fixes are specific to your problem and should only be used for this ISSUE on this machine. 3. If you don't know or understand something, please don't hesitate to ask. 4. Please DO NOT run any other tools or scans while I am helping you. 5. It is important that you reply to this thread. Do not start a new topic. 6. Your security programs may give warnings for some of the tools I will ask you to use. Be assured, any links I give are safe. 7. Absence of symptoms does not mean that everything is clear. Go to this link to create a Rescue CD or to this site to create a Rescue USB. Carefully follow all the instructions for whichever method you choose. Please let me know how you manage with this?Hi, sorry but I cannot get onto my computer at all now. I just say your post and have not been able to do anything. When I turn the power on the computer starts to boot up and then the screen goes blank and the monitor says "monitor going to sleep" and it starts over. It just continues to cycle through and never actually starts. I borrowed a friends laptop but i have tons of things that I need on my compter. Help please! KariQuote Hi, sorry but I cannot get onto my computer at all now. I just say your post and have not been able to do anything. When I turn the power on the computer starts to boot up and then the screen goes blank and the monitor says "monitor going to sleep" and it starts over. It just continues to cycle through and never actually starts. I borrowed a friends laptop but i have tons of things that I need on my compter. Help please! Kari Kari, the first thing I would suggest is that you slave your harddrive to another functioning computer and copy the files that you need to a DVD. If you can't do this yourself, I'm sure you could find a friend that knows enough about computers to help you. Be sure to scan the files before you use them on another computer. Then, you will probably have to take the computer to a repair shop because it looks like this is a hardware problem. Have you checked all the cables to ensure that nothing has become DISCONNECTED? Did you try booting with the Rescue CD in place?

Answer»

Hi... I posted this in the hardware section and was told to poast here instead:

okay, let me start by saying that my computer expertise is EXTREMELY limited, (we're talking turn on turn off). A few weeks ago I tried to trun on my desktop and when I logged on it would start to do so and then log me back off. I had someone look at it and we were able to get it logged on. Now whenever I click on a link that opens a new window the computer freezes up. The only thing I can do is open the task manager and end task. The I start over. The same thing happens when I enter anything into the address bar. I dont have money to have someone look at it and charge me an ARM and a leg but I need this fixed. Any advice would be incredibly helpful.

I have a HP Pavillion a1102n. Any other INFO you need you will have to walk me along to find it, cause as I said, I am NOT a compter person.

Thank you

KariHello, your comment has been removed. Please do not post malware advice, or post here in the malware forum, unless you need help. If you want to help, please go here. Superdave.Hello and welcome to Computer HOPE Forum. My name is Dave. I will be helping you out with your particular problem on your computer. I am working under the guidance of one of the specialist of this forum so it may take a bit longer to process your logs.

1. I will be working on your Malware issues. This may or may not solve other issues you have with your machine.
2. The fixes are specific to your problem and should only be used for this ISSUE on this machine.
3. If you don't know or understand something, please don't hesitate to ask.
4. Please DO NOT run any other tools or scans while I am helping you.
5. It is important that you reply to this thread. Do not start a new topic.
6. Your security programs may give warnings for some of the tools I will ask you to use. Be assured, any links I give are safe.
7. Absence of symptoms does not mean that everything is clear.

Go to this link to create a Rescue CD or to this site to create a Rescue USB. Carefully follow all the instructions for whichever method you choose. Please let me know how you manage with this?Hi, sorry but I cannot get onto my computer at all now. I just say your post and have not been able to do anything. When I turn the power on the computer starts to boot up and then the screen goes blank and the monitor says "monitor going to sleep" and it starts over. It just continues to cycle through and never actually starts. I borrowed a friends laptop but i have tons of things that I need on my compter. Help please!

KariQuote

Hi, sorry but I cannot get onto my computer at all now. I just say your post and have not been able to do anything. When I turn the power on the computer starts to boot up and then the screen goes blank and the monitor says "monitor going to sleep" and it starts over. It just continues to cycle through and never actually starts. I borrowed a friends laptop but i have tons of things that I need on my compter. Help please!
Kari

Kari, the first thing I would suggest is that you slave your harddrive to another functioning computer and copy the files that you need to a DVD. If you can't do this yourself, I'm sure you could find a friend that knows enough about computers to help you. Be sure to scan the files before you use them on another computer. Then, you will probably have to take the computer to a repair shop because it looks like this is a hardware problem. Have you checked all the cables to ensure that nothing has become DISCONNECTED? Did you try booting with the Rescue CD in place?

Solve : Computer freezes when a new window is opened?

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