Hi, I'm new to the boards and didn't want to sift through all the past threads since I need my computer fixed quickly and I don't understand any of this stuff.


My issue is that my computer was freezing and crashing to the blue screen saying there was a "PHYSICAL MEMORY dump" or something like that. I went on and my wallpaper had gone to the default and my computer become laggy and firefox crashed frequently.

Now when I log in all there is is the wallpaper and nothing else. There is no start task bar or icons. I don't know where to click...

I'm very LOST and I just want to fix my computer so I can finish my work.

Btw, I do have ad aware and avg they found things (that I removed) but they kept coming up with more later.


Any help would be appreciated.Can you download and run anything?

Press ctrl + alt + delete to bring up Task Manager. The go to File > New Task and type explorer.exe and press enter.

Download TrendMicro HijackThis.exe (HJT) to the Desktop.

• Double-click on HJTInstall.
• Click on the Install button.
  
• It will automatically place HJT in C:\Program Files\TrendMicro\HijackThis\HijackThis.exe.
  
• Upon install, HijackThis should open for you.
• Click on the Do a SYSTEM scan and save a log file button
  
• HijackThis will scan and then a log will open in notepad.
• Copy and then paste the entire contents of the log in your post.
  
• Do not have HijackThis fix anything yet. Most of what it finds will be harmless or EVEN required.