Hi all,

I am new to this site and appreciate all the help you can give me. I was attempting to remove some malware from my computer. I restarted to safe mode, but when PROMPTED for password, the correct password was not accepted. I tried "administrator" with a blank password, but that did not work either. What are my alternatives to logging back in to the computer. Also, the computer only boots up in safe mode, so I am essentially locked out for the time being. I have also tried to START windows normally through the F8 key to no avail.

Thanks in advance!well ATLEAST you can get into safe mode

ok you need to get malware bytes and hijackthis then run a scan and such and such

also post logs

p.s. they work in safe modeSorry I MAY have typed incorrectly. The computer only boots up in safe mode, but when it does not the correct password. I type in the CURRENT password only to get an error message. I have also tried the "Administrator" account to no avail.CH rules don't allow us to help with passwords.