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Answer» Hello there,
I just returned back from a long trip abroad and now I am trying to figure out my computer.
Just before I left for my trip my computer was pretty messed up to the point where I could start it and as soon as the main desktop page would load up, it would freeze. It would do this everytime and I would have to restart it and try again.
Sometimes it would freeze during the windows loadup screen and I would have to restart from there.
But for some reason, when I got home after my trip, the computer loaded up fine. I am worried though as I have done absolutely nothing and it started with no problems on my first time today.
One thing that is worrying me is that I was reading your instructions about what programs to install, so I downloaded AVG but for some reason, it fails to install everytime. It says that it has something to do with my registry.
Can you please tell me what to do as I have alot of progams on this computer and I would hate to have to re-install windows and start from scratch if this bug continues.
Thanks, RyanHere are both the mbam report and hijack this REPORTS...
PS I was able to install AVG and did a scan.
My computer still freezes and still pauses on the windows screen during startup. I have to restart at that point again and hope that the next time it will not pause.
Please help!
[attachment DELETED by admin]The real-time protection of two antivirus programs may conflict with each other and cause the following:
1) False Alarms: When the anti virus software tells you that your PC has a virus when it actually doesn't.
2) Conflicts: Your system may lock up due to both products attempting to access the same file at the same time.
3) Performance: More that one antivirus will cause your PC to become slow and it may even crash or blue screen.
Please completely uninstall either AVG or McAfee and then post a new HijsckThis log.Here is my log with the AVG removed..
[attachment deleted by admin]Scan Suspicious File(s)
Please go to VirusTotal.com
(If more than one file needs scanned they must be done separately and logs posted for each one)
1. Copy the file path in the below Code box:
Code: [Select]C:\WINDOWS\Downloaded Program Files\gbieh.dll2. At the upload site, click once inside the window next to Browse.
3. Press Ctrl+V on the keyboard (both at the same time) to paste the file path into the window.
4. Next click Send File
Your file will possibly be entered into a queue which normally takes less than a minute to clear.
This will perform a scan across multiple different virus scanning engines.
Important: Wait for all of the scanning engines to complete.
5. Copy and then Paste the link to the results in the next reply.
https://www.virustotal.com/analisis/c8fcab60a5d59782ada61ec06862a84cDownload ComboFix© by sUBs from one of the below links. Be sure top save it to the Desktop.
Link #1
Link #2
**Note: It is important that it is saved directly to your Desktop
Close any open Web browsers. (Firefox, Internet Explorer, etc) before starting ComboFix.
Temporarily disable your antivirus, and any antispyware real time protection before performing a scan. Click this link to see a list of security programs that should be disabled and how to disable them.
Double click combofix.exe & follow the prompts.
When finished ComboFix will produce a log for you.
Post the ComboFix log in your next reply.
Important: Do not mouseclick ComboFix's window while it is running. That may cause it to stall.
Remember to re-enable your antivirus and antispyware protection when ComboFix is complete.
If you have problems with ComboFix usage, see How to use ComboFix
Here is the Combofix log
[attachment deleted by admin]Why did you run ComboFix 6 times?
If your going to do things on your own then my help isn't needed.
- Click START then RUN
- Now type Combofix /u in the runbox
- Make sure there's a space between Combofix and /u
- Then hit Enter.
.
.
The above procedure will:- Delete:
- ComboFix and its associated files and folders.
- VundoFix backups, if present
- The C:\Deckard folder, if present
- The C:_OtMoveIt folder, if present
- Reset the CLOCK settings.
- Hide file extensions, if required.
- Hide System/Hidden files, if required.
- Set a new, clean Restore Point.
.
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Check out Keeping Yourself Safe On The Web for tips and free tools to help keep you safe in the future.
Also see Slow Computer? It May Not Be Malware for free cleaning/maintenance tools to help keep your computer running smooth.Hello,
I had run it 6 times as previously my computer was constantly crashing.
Just this week, my computer is now acting worse and it does not allow my Mcafee to run. Does not allow my Firefox to run and I have no internet connection.
After I do these instructions
What do I do? Use the ESET Online Antivirus Scanner
This scanner requires Internet Explorer
1. Check the box next to YES, I accept the Terms of Use.
2. Click Start
3. When asked, allow the activex control to install
4. Click Start
5. Make sure that the option Remove found threats and the option Scan unwanted applications is check marked.
6. Click Scan
7. Wait for the scan to finish
8. Use notepad to open the logfile located at C:\Program Files\EsetOnlineScanner\log.txt
9. Add the C:\Program Files\EsetOnlineScanner\log.txt log into your next reply.my computer seems to be restarting itself before it gets a chance to finish the scan.
What to do?
Also, I think the virus is messing with my programs so that I cannot open them. I had to reinstall internet explorer so that I could use it again. I Think the same thing would go for firefox.Note: This tool will self uninstall when you close it so please save the log before closing it.
Download the latest version of the Kaspersky AVP Tool to your desktop.
* Reboot your computer into Safe Mode
You can do this by restarting your computer and continually tapping the F8 key until a menu appears.
Use your up arrow key to highlight SafeMode then hit enter
* Double click the setup file to run it.
* Click Next to continue.
* It will by default install it to your desktop folder.Click Next.
* Click OK at the prompt for scanning in Safe Mode.
* It will then open a box There will be a tab that says Automatic scan.
* Under Automatic scan make sure these are checked.
# System Memory
# Startup OBJECTS
# Disk Boot Sectors.
# My Computer.
# Also any other drives (Removable that you may have)
* Then click on Scan at the to right hand Corner.
* It will automatically Neutralize any objects found.
* If some objects are left unneutralized then click the button that says Neutralize all
* If it says it cannot be Neutralized then choose The delete option when prompted.
* After that is done click on the reports button at the bottom and save it to file name it Kas.
* Save it somewhere convenient like your desktop and just post only the DETECTED Virus\malware in the report it will be at the very top under Detected post those results in your next reply.
Note: This tool will self uninstall when you close it so please save the log before closing it.
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