Solve : Computer turning off and desktop icons not showing?

1.	Solve : Computer turning off and desktop icons not showing?
Answer» Specs: Gateway 835 GM Windows XP Intel Pentium D CPU, 2.80 GHz 1.0GB RAM, Intel 82945G I'm not sure if this is a VIRUS PROBLEM or what. But this suddenly started happening Thursday. My computer will randomly turn itself off and when it turns back on it says Windows was not able to successfully turn on. Then it gives me LIKE 5 options including Safe Mode, Last Successful Configurement etc... when I finally get Windows up I get a "windows has recovered from a serious error". I don't know if my computer was getting to hot and turning off? But I cleaned off my fan and it still happened. NOW my computer is working but my desktop icons disappear within 30 minutes of my computer being on. They are still there now but I'm not sure how long that will last. I ran AVG, Ccleaner (as suggested by someone on here in a previous post) but have not been using my computer long enough to see if that did the trick. Any ideas on what it could be? Let me know if I need to tell you anything else. I'm going crazy trying to figure it out. Quote I cleaned off my fan and it still happened. You only have ONE fan??!! Hopefully you have more. Try cleaning them all out then use the computer with the side OFF so it's open to the air. Check all your fans are working as they should. I don't know why your desktop icons should vanish like that unless, as you say, it's because of malware operating. When the icons disappear what happens then? Does your computer shut down? Do you have a blank desktop but otherwise all seeming to work OK? What? Quote I ran AVG I assume you are referring to the AVG free antivirus program scan. If so then try this to start with... Download Ewido/AVG Anti Spyware from here …. http://www.ewido.net/en/ It has a fully working 30 day trial period. Install it and update it to the latest definitions. Do NOT use it yet. Now boot to safe mode. Here’s a “how to” if you’re not sure .. http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2001052409420406 When in safe mode run a full system scan with AVGAS and let it fix what it wants to. REMEMBER TO SAVE THE SCAN REPORT and also remember where you saved it. [FOOTNOTE > this is a good program to use as an “on demand” scanner even after the trial period is over. Keep it updated and use it to scan your computer from time to time]. ------------------------------------------------------------------------------------------------------ If this doesn’t succeed in fixing the problem download a self-extracting copy of HijackThis from here ……. http://downloads.malwareremoval.com/hijackthis_sfx.exe Save it to your Desktop. Double-click on the file hijackthis_sfx.exe file and it will self-extract into its own folder …… C:\Program Files\HijackThis Go to this folder and run the hijackthis.exe file. From the menu click on "Do a system scan and save a logfile". Copy and paste both the AVG AS scan report and the HJT logfile to this thread. More specific removal instructions will follow for any maware revealed. OJ Well I cleaned off the one in the back. It had dust all over it. When the icons disappear and I go into "desktop" via the start menu I get "windows cannot access the desktop because another program is using this process". That's not word for word what it says but is basically doesn't help matters. The only thing present is my trash can. No files will open either until after I restart. I'm going to run that program in safemode and see if it detects anything. Then I'll post the hijackthis log. Thank you for your help.No problems yet. I will check back if I have any. Thanks for the help!

Answer»

Specs: Gateway 835 GM Windows XP Intel Pentium D CPU, 2.80 GHz 1.0GB RAM, Intel 82945G

I'm not sure if this is a VIRUS PROBLEM or what. But this suddenly started happening Thursday. My computer will randomly turn itself off and when it turns back on it says Windows was not able to successfully turn on. Then it gives me LIKE 5 options including Safe Mode, Last Successful Configurement etc... when I finally get Windows up I get a "windows has recovered from a serious error". I don't know if my computer was getting to hot and turning off? But I cleaned off my fan and it still happened.

NOW my computer is working but my desktop icons disappear within 30 minutes of my computer being on. They are still there now but I'm not sure how long that will last. I ran AVG, Ccleaner (as suggested by someone on here in a previous post) but have not been using my computer long enough to see if that did the trick. Any ideas on what it could be? Let me know if I need to tell you anything else. I'm going crazy trying to figure it out.
Quote

I cleaned off my fan and it still happened.

You only have ONE fan??!! Hopefully you have more. Try cleaning them all out then use the computer with the side OFF so it's open to the air. Check all your fans are working as they should.

I don't know why your desktop icons should vanish like that unless, as you say, it's because of malware operating. When the icons disappear what happens then? Does your computer shut down? Do you have a blank desktop but otherwise all seeming to work OK? What?

Quote

I ran AVG

I assume you are referring to the AVG free antivirus program scan.

If so then try this to start with...

Download Ewido/AVG Anti Spyware from here ….

http://www.ewido.net/en/

It has a fully working 30 day trial period.

Install it and update it to the latest definitions.

Do NOT use it yet.

Now boot to safe mode. Here’s a “how to” if you’re not sure ..

http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2001052409420406

When in safe mode run a full system scan with AVGAS and let it fix what it wants to.

REMEMBER TO SAVE THE SCAN REPORT and also remember where you saved it.

[FOOTNOTE > this is a good program to use as an “on demand” scanner even after the trial period is over. Keep it updated and use it to scan your computer from time to time].

------------------------------------------------------------------------------------------------------

If this doesn’t succeed in fixing the problem download a self-extracting copy of HijackThis from here …….

http://downloads.malwareremoval.com/hijackthis_sfx.exe

Save it to your Desktop.

Double-click on the file hijackthis_sfx.exe file and it will self-extract into its own folder ……

C:\Program Files\HijackThis

Go to this folder and run the hijackthis.exe file.

From the menu click on "Do a system scan and save a logfile".

Copy and paste both the AVG AS scan report and the HJT logfile to this thread. More specific removal instructions will follow for any maware revealed.

OJ

Well I cleaned off the one in the back. It had dust all over it.

When the icons disappear and I go into "desktop" via the start menu I get "windows cannot access the desktop because another program is using this process". That's not word for word what it says but is basically doesn't help matters. The only thing present is my trash can. No files will open either until after I restart. I'm going to run that program in safemode and see if it detects anything. Then I'll post the hijackthis log. Thank you for your help.No problems yet. I will check back if I have any. Thanks for the help!

Solve : Computer turning off and desktop icons not showing?

Discussion

No Comment Found

Related InterviewSolutions

Reply to Comment