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Answer» Hello people
heres whats wrong:
At first everytime i did a google search the links would re-direct me to random sites but thats stopped after doing a few virus searches. so far I have used kaspersky,spybot,spyware doctor, adaware, registry booster, advanced windows care, windows defender and superanti spyware. I only ever have kaspersky and windows defender open in everyday use but used the others because kaspersky and windows defender didnt find anything. the internet google search thing seems to have stopped but now theres more problems:
Now my desktop is black and I cant change it evertime I try clicking on the personalise bit and change the background the pictures have nothing on them in my folder just a title. and even when I change the picture my background is still black. (ive attached a word doc with a print screen)
Also when i go into my pictures and other folders there are no pictures on the icons just a title and even if i change to tiles it defaults back.
my virus checkers now say there is nothing there but iam not sure becuase of the problems im still having.
here are some are some programmes I found on CONTROL panel search as instructed that I dont know what they are:
Citrix presentation server clien-web only. Disc2phone
annybody help me
Logfile of Trend Micro HijackThis v2.0.2 Scan saved at 16:42:36, on 25/10/2008 Platform: Windows Vista SP1 (WinNT 6.00.1905) MSIE: Internet Explorer v7.00 (7.00.6001.18000) Boot mode: Normal
Running processes: C:\Windows\system32\Dwm.exe C:\Windows\system32\taskeng.exe C:\Windows\Explorer.EXE C:\Program Files\Kaspersky Lab\Kaspersky Internet Security 2009\avp.exe C:\Program Files\Java\jre6\bin\jusched.exe C:\Program Files\Motorola\SMSERIAL\sm56hlpr.exe C:\Windows\RtHDVCpl.exe C:\Program Files\CyberLink\PowerDVD\PDVDServ.exe C:\Program Files\Intel\Intel Matrix Storage Manager\IAAnotif.exe C:\Windows\System32\igfxtray.exe C:\Windows\System32\hkcmd.exe C:\Windows\System32\igfxpers.exe C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe C:\Program Files\Windows Live\Messenger\msnmsgr.exe C:\Program Files\Windows Sidebar\sidebar.exe C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe C:\Program Files\SUPERAntiSpyware\SUPERANTISPYWARE.EXE C:\Program Files\Toshiba\Bluetooth Toshiba Stack\TosBtMng.exe C:\Windows\system32\igfxsrvc.exe C:\Program Files\Toshiba\Bluetooth Toshiba Stack\TosA2dp.exe C:\Program Files\Stickies\stickies.exe C:\Program Files\Windows Sidebar\sidebar.exe C:\Program Files\Toshiba\Bluetooth Toshiba Stack\TosBtHid.exe C:\Program Files\Toshiba\Bluetooth Toshiba Stack\TosBtHsp.exe C:\Program Files\Internet Explorer\ieuser.exe C:\Program Files\Internet Explorer\iexplore.exe C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLLoginProxy.exe C:\Program Files\Trend Micro\HijackThis\HijackThis.exe C:\Windows\system32\SearchFilterHost.exe c:\program files\google\googletoolbar2user.exe
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896 R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157 R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896 R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896 R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157 R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page = \blank.htm R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName = O1 - Hosts: ::1 localhost O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll O2 - BHO: BitComet ClickCapture - {39F7E362-828A-4B5A-BCAF-5B79BFDFEA60} - C:\Program Files\BitComet\tools\BitCometBHO_1.2.2.28.dll O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll O2 - BHO: IEVkbdBHO - {59273AB4-E7D3-40F9-A1A8-6FA9CCA1862C} - C:\Program Files\Kaspersky Lab\Kaspersky Internet Security 2009\ievkbd.dll O2 - BHO: Java™ Plug-In SSV Helper - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre6\bin\ssv.dll O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file) O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar2.dll O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\4.1.805.4472\swg.dll O2 - BHO: Java™ Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar2.dll O4 - HKLM\..\Run: [AVP] "C:\Program Files\Kaspersky Lab\Kaspersky Internet Security 2009\avp.exe" O4 - HKLM\..\Run: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre6\bin\jusched.exe" O4 - HKLM\..\Run: [SMSERIAL] C:\Program Files\Motorola\SMSERIAL\sm56hlpr.exe O4 - HKLM\..\Run: [Skytel] Skytel.exe O4 - HKLM\..\Run: [RtHDVCpl] RtHDVCpl.exe O4 - HKLM\..\Run: [RemoteControl] "C:\Program Files\CyberLink\PowerDVD\PDVDServ.exe" O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime O4 - HKLM\..\Run: [LanguageShortcut] "C:\Program Files\CyberLink\PowerDVD\Language\Language.exe" O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe" O4 - HKLM\..\Run: [IAAnotif] "C:\Program Files\Intel\Intel Matrix Storage Manager\Iaanotif.exe" O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe" O4 - HKLM\..\Run: [IgfxTray] C:\Windows\system32\igfxtray.exe O4 - HKLM\..\Run: [HotKeysCmds] C:\Windows\system32\hkcmd.exe O4 - HKLM\..\Run: [Persistence] C:\Windows\system32\igfxpers.exe O4 - HKCU\..\Run: [EPSON Stylus Photo RX560 Series] C:\Windows\system32\spool\DRIVERS\W32X86\3\E_FATIBPE.EXE /FU "C:\Users\MARKFA~1\AppData\Local\Temp\E_SF688.tmp" /EF "HKCU" O4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe O4 - HKCU\..\Run: [msnmsgr] "C:\Program Files\Windows Live\Messenger\msnmsgr.exe" /background O4 - HKCU\..\Run: [Sidebar] C:\Program Files\Windows Sidebar\sidebar.exe /autoRun O4 - HKCU\..\Run: [SpybotSD TeaTimer] C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe O4 - HKCU\..\Run: [iCalendar] C:\Program Files\Desksware\Desktop iCal\Calendar.exe O4 - HKCU\..\Run: [Calendar] C:\Program Files\Desksware\Desktop iCal\Calendar.exe O4 - HKCU\..\Run: [Active Desktop Calendar] C:\Program Files\XemiComputers\Active Desktop Calendar\ADC.exe O4 - HKCU\..\Run: [SUPERAntiSpyware] C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'LOCAL SERVICE') O4 - HKUS\S-1-5-19\..\Run: [WindowsWelcomeCenter] rundll32.exe oobefldr.dll,ShowWelcomeCenter (User 'LOCAL SERVICE') O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'NETWORK SERVICE') O4 - Startup: Stickies.lnk = C:\Program Files\Stickies\stickies.exe O4 - Global Startup: AutoCAD Startup Accelerator.lnk = C:\Program Files\Common Files\Autodesk Shared\acstart17.exe O4 - Global Startup: Bluetooth Manager.lnk = ? O8 - Extra context menu item: Add to Banner Ad Blocker - C:\Program Files\Kaspersky Lab\Kaspersky Internet Security 2009\ie_banner_deny.htm O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~1\Office12\EXCEL.EXE/3000 O9 - Extra button: Web traffic protection statistics - {1F460357-8A94-4D71-9CA3-AA4ACF32ED8E} - C:\Program Files\Kaspersky Lab\Kaspersky Internet Security 2009\SCIEPlgn.dll O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~1\Office12\REFIEBAR.DLL O9 - Extra button: BitComet - {D18A0B52-D63C-4ed0-AFC6-C1E3DC1AF43A} - res://C:\Program Files\BitComet\tools\BitCometBHO_1.2.2.28.dll/206 (file missing) O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll O9 - Extra 'Tools' menuitem: Spybot - Search && Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll O13 - Gopher Prefix: O15 - Trusted Zone: http://*.xpert.adecco.com O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/get/flas...ent/swflash.cab O20 - Winlogon Notify: !SASWinLogon - C:\Program Files\SUPERAntiSpyware\SASWINLO.DLL O23 - Service: Lavasoft Ad-Aware Service (aawservice) - Lavasoft - C:\Program Files\Lavasoft\Ad-Aware\aawservice.exe O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe O23 - Service: Ares Chatroom server (AresChatServer) - Unknown owner - E:\download stuff\Ares\chatServer.exe (file missing) O23 - Service: Autodesk Licensing Service - Autodesk - C:\Program Files\Common Files\Autodesk Shared\Service\AdskScSrv.exe O23 - Service: Kaspersky Internet Security (AVP) - Kaspersky Lab - C:\Program Files\Kaspersky Lab\Kaspersky Internet Security 2009\avp.exe O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe O23 - Service: Intel® Matrix Storage Event Monitor (IAANTMON) - Intel Corporation - C:\Program Files\Intel\Intel Matrix Storage Manager\Iaantmon.exe O23 - Service: Cyberlink RichVideo Service(CRVS) (RichVideo) - Unknown owner - C:\Program Files\CyberLink\Shared Files\RichVideo.exe O23 - Service: PC Tools Auxiliary Service (sdAuxService) - PC Tools - C:\Program Files\Spyware Doctor\pctsAuxs.exe O23 - Service: PC Tools Security Service (sdCoreService) - PC Tools - C:\Program Files\Spyware Doctor\pctsSvc.exe O23 - Service: TOSHIBA Bluetooth Service - TOSHIBA CORPORATION - C:\Program Files\Toshiba\Bluetooth Toshiba Stack\TosBtSrv.exe
-- End of file - 9617 bytes
heres the results of the malwarebytes log:
Malwarebytes' Anti-Malware 1.30 Database version: 1323 Windows 6.0.6001 Service Pack 1
26/10/2008 15:51:13 mbam-log-2008-10-26 (15-51-13).txt
Scan type: Quick Scan Objects scanned: 47495 Time elapsed: 4 minute(s), 12 second(s)
Memory Processes Infected: 0 Memory Modules Infected: 0 Registry Keys Infected: 1 Registry Values Infected: 1 Registry Data Items Infected: 0 Folders Infected: 3 Files Infected: 6
Memory Processes Infected: (No malicious items detected)
Memory Modules Infected: (No malicious items detected)
Registry Keys Infected: HKEY_CURRENT_USER\SOFTWARE\AntispywareBot (Rogue.AntiSpywareBot) -> Quarantined and deleted successfully.
Registry Values Infected: HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\AntiSpywareBot (Rogue.AntiSpywareBot) -> Quarantined and deleted successfully.
Registry Data Items Infected: (No malicious items detected)
Folders Infected: C:\Users\Mark Farmery\AppData\Roaming\AntispywareBot (Rogue.AntiSpywareBot) -> Quarantined and deleted successfully. C:\Users\Mark Farmery\AppData\Roaming\AntispywareBot\Log (Rogue.AntiSpywareBot) -> Quarantined and deleted successfully. C:\Users\Mark Farmery\AppData\Roaming\AntispywareBot\Settings (Rogue.AntiSpywareBot) -> Quarantined and deleted successfully.
Files Infected: C:\Users\Mark Farmery\AppData\Roaming\AntispywareBot\Log\2008 Oct 25 - 08_03_01 PM_992.log (Rogue.AntiSpywareBot) -> Quarantined and deleted successfully. C:\Windows\Tasks\AntispywareBot Scheduled Scan.job (Rogue.AntiSpywareBot) -> Quarantined and deleted successfully. C:\Users\Mark Farmery\My Documents\My Music\My Music.url (Trojan.Zlob) -> Quarantined and deleted successfully. C:\Users\Mark Farmery\My Documents\My Pictures\My Pictures.url (Trojan.Zlob) -> Quarantined and deleted successfully. C:\Users\Mark Farmery\My Documents\My Videos\My Video.url (Trojan.Zlob) -> Quarantined and deleted successfully. C:\Users\Mark Farmery\My Documents\My Documents.url (Trojan.Zlob) -> Quarantined and deleted successfully.
SUPERAntiSpyware Scan Log http://www.superantispyware.com
Generated 10/26/2008 at 04:37 PM
Application Version : 4.21.1004
Core Rules Database Version : 3609 Trace Rules Database Version: 1595
Scan type : Complete Scan Total Scan Time : 00:53:29
Memory items scanned : 609 Memory threats detected : 0 Registry items scanned : 8782 Registry threats detected : 0 File items scanned : 23803 File threats detected : 0
[Saving space - attachment deleted by admin]Tea Timer NEEDS to be OFF during the cleaning process as described in the removal instructions. Please turn it off now.
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Disable Windows Defender
We need to disable your Windows Defender Real-time Protection as it may interfere with the fixes that we need to make.
- Open Windows Defender
- Click on Tools, General Settings
- Scroll down and UNCHECK Turn on real-time protection (recommended)
- After you uncheck this, click on the Save button and close Windows Defender.
After all of the fixes are complete it is very important that you enable Real-time Protection again.
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Spyware Doctor's OnGuard protective functionality may interfere with certain HijackThis fixes we need to make. Please follow these instructions to disable it.
To deactivate Spyware Doctor's OnGuard Tools
- Click the Spyware Doctor icon in the System Tray.
- Click Settings.
- Click Startup Settings under Pick a Category.
- Uncheck Run at Windows startup.
- Click Apply and Exit Spyware Doctor.
- From within Spyware Doctor, click the OnGuard button on the left side.
- Uncheck Activate OnGuard.
- (When we are done, you can re-enable Spyware Doctor)
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Open HijackThis and select Do a system scan only.
Place a check mark next to the following entries: (if there)
- R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page = \blank.htm - O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file)
Important: Close all windows except for HijackThis and then click Fix checked.
Exit HijackThis.
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Download ComboFix by sUBs from one of the below links. Be sure top save it to the Desktop.
Link #1 Link #2
**Note: It is important that it is saved directly to your Desktop
Close any open Web browsers. (Firefox, Internet Explorer, etc) before starting ComboFix.
Temporarily disable your antivirus, and any antispyware real time protection before performing a scan. Click this link to see a list of security programs that should be disabled and how to disable them. Double click combofix.exe & follow the prompts. When finished ComboFix will produce a log for you. Post the ComboFix log and a new HijackThis log in your next reply.
Important: Do not mouseclick ComboFix's window while it is running. That may cause it to stall.
Remember to re-enable your antivirus protection when ComboFix is complete.
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