My granddaughter downloaded a children's software program on my laptop and it evidently had a virus as my device MANAGER SCREEN is empty and modem is not being recognized for dial-up.  Does anyone have any ideas on what I need to do to regain my dial-up etc.Kind of hard to advise without knowing the operating system, but Spybot,  and Ad Aware are free downloads. Just google for them. That is a good place to start.I have an IBM ThinkPad running MICROSOFT 2000.  The problem is I can't get to the internet to download any software that might take CARE of the problem.  I installed Norton and it has identified the following:  C:\\winnt\nem220.dll is infected with the Bloodhound Packed virus.  Is this why my Device Manager properties is blank?Yes according to Norton that is just one of the common symptoms caused by that payload...
Are there people using that machine for a lot of P2P downloads ? ?
Most likely where it came from...
Norton's Removal Instructions:
http://securityresponse.symantec.com/avcenter/venc/data/[email protected]

patio.   Quote

The problem is I can't get to the internet to download any software that might take care of the problem.